This is a beta release. We recommend implementing this release in a staging environment before deploying it to production.
Requirements Change
HelpSpot now requires at least PHP 5.6 or PHP 7
Improvements:
PHP 7 Support!
New “Getting Started” page with checklist appears when Admin user logs in before making configuration changes, such as inviting Staff or adding Email Mailboxes
Added logging of delete (from spam and trash) actions at the time requests are permanently deleted to the data/logs/helpspot.log file.
Quoting/Forwarding request history messages will include CC emails on the message
Updated WYSIWYG editor to latest version
When converting a note to a request a link is added for easier cross referencing.
Added hidden setting (cEXTRASECURITYOPTIONS) that allow you to select a specific TLS version for SMTP connections.
Improved the wording when deleting spam via the command line.
Added more relevant information to the login screen
Improved attachment filename parsing
The existing request’s category and assignment are preserved when converting a request note to a new request
Bug Fixes:
Fixed issue where capitalization was used in default catpcha words on the customer portal
Fixed issue where exception errors did not make it to log file unless cDEBUG was enabled (all errors should be logged regardless of user-facing error messages being enabled)
Filter: Ordering results by status orders by status name alphabetically, rather than status ID, numerically
Fixed bug where external emails with “Do Not Email” selected resulted in an error
Fixed API bug in SqlServer where searching by xRequest used a string rather than integer value
Fixed bug where Filter/Trigger conditions for category/staffer had unassigned option twice
Fixed bug in some email clients where content below REPLY ABOVE was not properly stripped out when inserting into helpspot request history
Fixed bug where drag+drop files of size over the file-upload limit did not receive an error message (failed silently)
Fixed bug where secondary portals would show most helpful KB articles for all KBs if no KBs were selected.
Fixed issue where KB page would display public preview button before it was made public.
Fixed bug productivity report values.
Fixed bug where the “Mailbox” column header in Admin > Email Mailboxes shows the Reply-To Address, not the Mailbox.
Fixed bug where SMTP testing in the admin area required you to enter the password even if the password was unchanged.
Updated links to HelSpot hosted training resources
Fixed bug where the CC line of a quoted message could include recipients to did not actually receive the message.
Fixed issue where HS_Request.dtGMTClosed is updated incorrectly when an automation modifies the request while it is closed.
New and updated SMTP connections using TLS security default to tlsv1.2. The new cEXTRASECURITYOPTIONS can be used to select a specific TLS version
Windows Installer Changes
The windows installer now installs PHP 7 by default
