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Self-Hosted Help Desk Software

Your metal.
Your rules.

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Same features, same price. Pick the deployment that fits your needs.
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U.S. Cloud

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Self-hosted. Not stripped down.

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Unified Email Management

Power Rules

Crystal Clear Data

Customer Portal

Ready to simplify your support?

Complete Sovereignty.

Unlike "Private Cloud" options that still rely on vendor infrastructure, HelpSpot On-Premise is truly yours. You download the code. You run the database. You control the backups.

  • Install on Linux (RedHat, Ubuntu, etc) or Windows Server
  • PHP 8.1+ and MySQL/SQL Server support
  • No external 'phone home' requirements for operation
  • SAML / Active Directory / LDAP Integration

System Requirements

Operating System
Linux or Windows Server 2008+
Web Server
Apache, NGINX, or IIS
Database
MySQL 5.7+ or MS SQL Server
VIEW FULL REQUIREMENTS

You control everything.

Your servers, your network, your staff, your schedule. No vendor dependencies.
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Your Backups

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Your Network

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Your Update Schedule

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Your Database

Internal Integrations

Connect to systems that never touch the internet.

  • Active Directory and LDAP authentication
  • Live Lookup connects to any internal system
  • Direct SQL access for BI and reporting tools
  • No internet exposure required for internal systems
HelpSpot
On Your Network
Active Directory
Internal DB
ERP / CRM
Custom APIs
Behind Your Firewall

Enterprise-ready out of the box.

Built for IT shops with serious requirements. No add-ons, no extra cost.
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SAML & Active Directory SSO

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Direct Database Access

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Full Audit Trail

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Custom Portal Code

Built for Compliance.

Perfect for healthcare (HIPAA), government, and financial sectors. Since you control the infrastructure, you control the compliance environment.

Self-Hosted
US Cloud
Self-Hosted
EU Cloud
Flexibility

Switch anytime. We help you migrate.

  • Self-Hosted to Cloud migration
  • Move to US or EU Cloud anytime
  • Full data export always available
  • We assist with every migration at no extra charge

Battle-tested at any scale.

Two decades of refinement under extreme conditions. Self-hosted installations powering some of the most demanding organizations on earth.

10M+
Tickets
50M+
Emails Processed
500+
Mailboxes
50+
Portals
Battle-Tested Infrastructure

Trusted by the United States Space Force, Northrop Grumman, and the University of Michigan for mission-critical on-premise support.

Self-Hosted FAQ

Common questions about running HelpSpot on your own infrastructure. Contact us

View details

What our customers say

Real feedback from real users.

"Thanks to HelpSpot, we have total visibility of our support process, faster response times, and more satisfied customers. We save 100 hours of staff time every month."
Teagan West
Teagan West
Customer Service Manager, The Silent Partner
READ THEIR STORY
"Does what email can't"
"Saved our customer service"
"Gets us out of jams"
"The right tool for the job"
"Made our lives easy"
"A great tool"
"It's invaluable"
"Does what email can't"
"Saved our customer service"
"Gets us out of jams"
"The right tool for the job"
"Made our lives easy"
"A great tool"
"It's invaluable"
"Does what email can't"
"Saved our customer service"
"Gets us out of jams"
"The right tool for the job"
"Made our lives easy"
"A great tool"
"It's invaluable"
"It's awfully good"
"A great product"
"Provides fantastic support"
"Huge time saver"
"Bang for the buck"
"It just makes sense"
"The best Helpdesk"
"It's awfully good"
"A great product"
"Provides fantastic support"
"Huge time saver"
"Bang for the buck"
"It just makes sense"
"The best Helpdesk"
"It's awfully good"
"A great product"
"Provides fantastic support"
"Huge time saver"
"Bang for the buck"
"It just makes sense"
"The best Helpdesk"

Support Emails Managed Since 2005

INSTANT SETUP

Your inbox is waiting
to be tamed.

Join the teams who switched from chaos to HelpSpot's essential order. Download on-premise or start in the cloud today.

NO CREDIT CARD REQUIRED
UNLIMITED TICKETS
90-DAY GUARANTEE