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Self-Hosted Help Desk Software

Your metal.
Your rules.

HelpSpot is the only modern help desk platform that offers a fully self-hosted version. Run it behind your firewall, compliant and secure.

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Choose your hosting

Same features, same price. Pick the deployment that fits your needs.
U.S. Cloud
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U.S. Cloud

Hosted in secure US data centers with automatic updates and backups.

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E.U. Cloud
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E.U. Cloud

GDPR-compliant hosting in European data centers at no extra cost.

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Self-Hosted
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Self-Hosted

Deploy on your own servers for complete control over your infrastructure.

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Self-hosted. Not stripped down.

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Unified Email Management

Connect unlimited inboxes (Office365, Gmail, IMAP). Manage them all from a single, threaded interface that feels just like email, but smarter.

Power Rules

Automate the boring stuff. Escalations, auto-replies, and assignment routing happening in the background.

Crystal Clear Data

Reports, SLA tracking, and direct SQL access to your own database. Connect any BI tool you want.

Customer Portal

Reduce ticket volume by letting customers help themselves. Publish knowledge base articles and let users track their own history.

Ready to simplify your support?

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Complete Sovereignty.

Unlike "Private Cloud" options that still rely on vendor infrastructure, HelpSpot On-Premise is truly yours. You download the code. You run the database. You control the backups.

  • Install on Linux (RedHat, Ubuntu, etc) or Windows Server
  • PHP 8.1+ and MySQL/SQL Server support
  • No external 'phone home' requirements for operation
  • SAML / Active Directory / LDAP Integration

System Requirements

Operating System
Linux or Windows Server 2008+
Web Server
Apache, NGINX, or IIS
Database
MySQL 5.7+ or MS SQL Server
VIEW FULL REQUIREMENTS

You control everything.

Your servers, your network, your staff, your schedule. No vendor dependencies.
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Your Backups

Run your own backup schedule and retention policy. Replicate to your disaster recovery site.

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Your Network

Keep HelpSpot entirely inside your network. Run offline behind your firewall if needed.

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Your Update Schedule

Test new versions in staging before production. You decide when updates go live.

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Your Database

Full SQL access. Connect BI tools, build custom reports, or integrate with other systems.

Internal Integrations

Connect to systems that never touch the internet.

Self-hosted HelpSpot can connect to internal systems not exposed over the internet. Pull employee data from Active Directory, order history from your ERP, or asset info from internal databases. Our Live Lookup feature integrates with virtually any system.

  • Active Directory and LDAP authentication
  • Live Lookup connects to any internal system
  • Direct SQL access for BI and reporting tools
  • No internet exposure required for internal systems
HelpSpot
On Your Network
Active Directory
Internal DB
ERP / CRM
Custom APIs
Behind Your Firewall

Enterprise-ready out of the box.

Built for IT shops with serious requirements. No add-ons, no extra cost.
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SAML & Active Directory SSO

Single sign-on via SAML 2.0. LDAP and Active Directory authentication for staff. Connect Azure AD, Okta, or Google Workspace.

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Direct Database Access

Full SQL access to your MySQL or SQL Server. Connect Power BI, Tableau, or any reporting tool. Build custom queries against your data.

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Full Audit Trail

Every action logged. Complete history of staff edits, status changes, and customer touches for compliance and accountability.

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Custom Portal Code

Edit the HTML and PHP that powers your customer portal. Match your brand exactly. Make integrations no SaaS vendor would let you build.

Built for Compliance.

Perfect for healthcare (HIPAA), government, and financial sectors. Since you control the infrastructure, you control the compliance environment.

Self-Hosted
US Cloud
Self-Hosted
EU Cloud
Flexibility

Switch anytime. We help you migrate.

Start self-hosted and move to Cloud later if your needs change. Or move from Cloud to Self-Hosted for more control. We assist with every migration at no extra charge.

  • Self-Hosted to Cloud migration
  • Move to US or EU Cloud anytime
  • Full data export always available
  • We assist with every migration at no extra charge

Battle-tested at any scale.

Two decades of refinement under extreme conditions. Self-hosted installations powering some of the most demanding organizations on earth.

10M+
Tickets
50M+
Emails Processed
500+
Mailboxes
50+
Portals
Battle-Tested Infrastructure

Trusted by the United States Space Force, Northrop Grumman, and the University of Michigan for mission-critical on-premise support.

Self-Hosted FAQ

Common questions about running HelpSpot on your own infrastructure. Contact us

HelpSpot runs on Linux (RedHat, Ubuntu, etc.) or Windows Server 2008+. You'll need a web server (Apache, NGINX, or IIS) and a database (MySQL 5.7+ or MS SQL Server). Installation takes just minutes on Linux, and we provide a desktop installer for Windows.

View details

No. HelpSpot is priced identically whether you choose US Cloud, EU Cloud, or Self-Hosted. You get all the same features with no restrictions. This gives you complete flexibility to deploy however works best for your organization.

Yes. HelpSpot On-Premise can run entirely behind your firewall with no external connections required. There are no "phone home" requirements for operation. This makes it ideal for air-gapped environments and organizations with strict network policies.

You have complete control over when updates are applied. Unlike cloud solutions that force updates, self-hosted lets you test new versions in staging before deploying to production. This stability is critical for compliance-focused organizations.

Absolutely. Self-hosted HelpSpot can connect to internal systems not exposed to the internet—Active Directory, LDAP, internal databases, and custom APIs. Our Live Lookup feature integrates with virtually any system your team uses.

Yes. With self-hosted, you have direct SQL access to your database. Connect your BI tools, build custom reports, or integrate with other systems. Your data is completely under your control.

What our customers say

Real feedback from real users.

"Thanks to HelpSpot, we have total visibility of our support process, faster response times, and more satisfied customers. We save 100 hours of staff time every month."
Teagan West
Teagan West
Customer Service Manager, The Silent Partner
READ THEIR STORY
"Does what email can't"
"Saved our customer service"
"Gets us out of jams"
"The right tool for the job"
"Made our lives easy"
"A great tool"
"It's invaluable"
"Does what email can't"
"Saved our customer service"
"Gets us out of jams"
"The right tool for the job"
"Made our lives easy"
"A great tool"
"It's invaluable"
"Does what email can't"
"Saved our customer service"
"Gets us out of jams"
"The right tool for the job"
"Made our lives easy"
"A great tool"
"It's invaluable"
"It's awfully good"
"A great product"
"Provides fantastic support"
"Huge time saver"
"Bang for the buck"
"It just makes sense"
"The best Helpdesk"
"It's awfully good"
"A great product"
"Provides fantastic support"
"Huge time saver"
"Bang for the buck"
"It just makes sense"
"The best Helpdesk"
"It's awfully good"
"A great product"
"Provides fantastic support"
"Huge time saver"
"Bang for the buck"
"It just makes sense"
"The best Helpdesk"

Support Emails Managed Since 2005

INSTANT SETUP

Your inbox is waiting
to be tamed.

Join the teams who switched from chaos to HelpSpot's essential order. Download on-premise or start in the cloud today.

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