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U.S. Cloud Help Desk Software

Secure US-Based Hosting

Hosted on dedicated servers in AWS US-East with automatic updates, daily backups, and 99.9% uptime SLA. All the power, none of the server management.

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Choose your hosting

Same features, same price. Pick the deployment that fits your needs.
U.S. Cloud
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U.S. Cloud

Hosted in secure US data centers with automatic updates and backups.

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E.U. Cloud
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E.U. Cloud

GDPR-compliant hosting in European data centers at no extra cost.

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Self-Hosted
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Self-Hosted

Deploy on your own servers for complete control over your infrastructure.

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Unique Architecture

Not monolithic. Your own dedicated environment.

Unlike nearly all other help desk solutions, HelpSpot is not monolithic multi-tenant. Each customer gets a dedicated server in AWS US-East. Your data is completely isolated from other customers.

  • Dedicated server per customer
  • No shared multi-tenant database
  • Complete data isolation
  • Automatic updates and patches
Your Dedicated
Instance
Complete Isolation
US East
AWS Virginia
99.9% Uptime
Daily Backups
Automatic Updates
Latest features and security patches applied for you
ACTIVE
Continuous Backups
Database backed up every 5 minutes, 15-day retention
ACTIVE
Proactive Monitoring
24/7 infrastructure monitoring and rapid response
ACTIVE
DDoS Protection
Cloudflare protection on all Cloud instances
ACTIVE
Fully Managed

We handle the infrastructure. You handle your customers.

HelpSpot Cloud gives you all the power without the fuss of running servers. Automatic updates, continuous backups, and proactive monitoring. Your team focuses on support, not server maintenance.

  • Automatic software updates
  • Database backups every 5 minutes
  • Server snapshots daily, 14-day retention
  • Your email servers or ours

Enterprise-grade security.

Your data is protected by multiple layers of security on SOC 2 certified infrastructure.
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SOC 2 Certified

AWS infrastructure certified under SOC 1/2, ISO 27001, PCI Level 1, FISMA, and more.

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Encrypted Everywhere

SSL/TLS in transit, encrypted at rest. DDoS protection via Cloudflare.

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Automatic Backups

Database backups every 5 minutes, server snapshots daily. 14 days retention.

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99.9% Uptime SLA

Guaranteed availability with proactive monitoring and rapid response.

Flexibility

Switch anytime. We help you migrate.

Your needs may change. Move from US Cloud to EU Cloud for compliance. Switch to Self-Hosted for full control. We assist with every migration at no extra charge.

  • Cloud to Self-Hosted migration
  • US to EU region transfer
  • Full data export available
  • We assist with every migration at no extra charge
US Cloud
EU Cloud
Cloud
Self-Hosted

US Cloud FAQ

Common questions about HelpSpot US Cloud hosting. Contact us

US Cloud is hosted on AWS US-East (Virginia). Each customer gets a dedicated server with complete data isolation. Your database is stored in the same region with all backups region-restricted.

No. US Cloud, EU Cloud, and Self-Hosted are all priced identically. Choose based on your needs, not your budget.

Yes. You can use your own email servers, ours, or mix and match. HelpSpot Cloud supports Office 365, Gmail, Exchange, and any standard IMAP server.

Yes. Cloud customers can use their own domain name for their HelpSpot instance and support portal.

Database backups run every 5 minutes with multi-availability zone redundancy and 15-day retention. Server snapshots are taken daily with 14-day retention. All backups stay within the US region.

Yes. We can help you migrate to EU Cloud or Self-Hosted if your needs change. Full data export is always available.

What our customers say

Real feedback from real users.

"Thanks to HelpSpot, we have total visibility of our support process, faster response times, and more satisfied customers. We save 100 hours of staff time every month."
Teagan West
Teagan West
Customer Service Manager, The Silent Partner
READ THEIR STORY
"Does what email can't"
"Saved our customer service"
"Gets us out of jams"
"The right tool for the job"
"Made our lives easy"
"A great tool"
"It's invaluable"
"Does what email can't"
"Saved our customer service"
"Gets us out of jams"
"The right tool for the job"
"Made our lives easy"
"A great tool"
"It's invaluable"
"Does what email can't"
"Saved our customer service"
"Gets us out of jams"
"The right tool for the job"
"Made our lives easy"
"A great tool"
"It's invaluable"
"It's awfully good"
"A great product"
"Provides fantastic support"
"Huge time saver"
"Bang for the buck"
"It just makes sense"
"The best Helpdesk"
"It's awfully good"
"A great product"
"Provides fantastic support"
"Huge time saver"
"Bang for the buck"
"It just makes sense"
"The best Helpdesk"
"It's awfully good"
"A great product"
"Provides fantastic support"
"Huge time saver"
"Bang for the buck"
"It just makes sense"
"The best Helpdesk"

Support Emails Managed Since 2005

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