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E.U. Cloud Help Desk Software

GDPR-Compliant EU Hosting

Hosted on dedicated servers in AWS Frankfurt with full GDPR compliance at no extra cost. All data stays in the EU at all times. Same features, same price as every other hosting option.

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Same features, same price. Pick the deployment that fits your needs.
U.S. Cloud
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U.S. Cloud

Hosted in secure US data centers with automatic updates and backups.

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E.U. Cloud
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E.U. Cloud

GDPR-compliant hosting in European data centers at no extra cost.

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Self-Hosted
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Self-Hosted

Deploy on your own servers for complete control over your infrastructure.

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Data Sovereignty

Your data never leaves the EU.

Unlike nearly all other help desk solutions, HelpSpot is not monolithic multi-tenant. Each EU Cloud customer gets a dedicated server in AWS Frankfurt. Your data, your database, and all backups are completely contained within the European Union.

  • All data stored in EU at all times
  • Dedicated server per customer
  • No shared multi-tenant database
  • Region-restricted backups within EU
Your Dedicated
Instance
GDPR Compliant
EU Central
AWS Frankfurt
GDPR Ready
EU Backups

Built-in GDPR tools.

Handle data subject requests directly from your HelpSpot admin panel.
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GDPR Data Export

Export all data relating to a customer with one click. Handle data subject access requests directly from admin.

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Right to Erasure

Delete all data related to a customer ID or email. Granular deletion down to a single ticket or individual note.

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Data Redaction

Automatic credit card and SSN redaction before data hits the database. Truly removed, not hidden.

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No Extra Cost

EU hosting is the same price as US Cloud and Self-Hosted. No premium for data sovereignty.

Automatic Updates
Latest features and security patches applied for you
ACTIVE
EU-Only Backups
Database backed up every 5 minutes, all within EU region
ACTIVE
Proactive Monitoring
24/7 infrastructure monitoring and rapid response
ACTIVE
DDoS Protection
Cloudflare protection on all Cloud instances
ACTIVE
Fully Managed

We handle the infrastructure. You handle your customers.

HelpSpot EU Cloud gives you all the power without the fuss of running servers. Automatic updates, continuous backups, and proactive monitoring. Physically closer to European customers means faster loading and response times than US-based competitors.

  • Automatic software updates
  • Database backups every 5 minutes
  • Server snapshots daily, 14-day retention
  • Your email servers or ours

Enterprise-grade security.

Your data is protected by multiple layers of security on SOC 2 certified infrastructure.
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SOC 2 Certified

AWS infrastructure certified under SOC 1/2, ISO 27001, PCI Level 1, FISMA, and more.

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Encrypted Everywhere

SSL/TLS in transit, encrypted at rest. DDoS protection via Cloudflare.

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Automatic Backups

Database backups every 5 minutes, server snapshots daily. All backups stay within the EU.

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99.9% Uptime SLA

Guaranteed availability with proactive monitoring and rapid response.

Flexibility

Switch anytime. We help you migrate.

Your needs may change. Move from EU Cloud to Self-Hosted for full control. Transfer to US Cloud if requirements shift. We assist with every migration at no extra charge.

  • EU to Self-Hosted migration
  • EU to US region transfer
  • Full data export available
  • We assist with every migration at no extra charge
EU Cloud
US Cloud
Cloud
Self-Hosted

EU Cloud FAQ

Common questions about HelpSpot EU Cloud hosting and GDPR compliance. Contact us

EU Cloud is hosted on AWS Frankfurt (eu-central-1). Each customer gets a dedicated server with complete data isolation. Your database, files, and all backups are completely contained within the European Union.

No. EU Cloud is priced identically to US Cloud and Self-Hosted. There is no premium for EU data sovereignty.

HelpSpot includes built-in GDPR tools: export all data for a customer (data subject access requests), delete all data by customer ID or email (right to erasure), and granular deletion down to individual tickets or notes. Credit card and SSN redaction is also available.

No. All data, databases, and backups are stored within the EU region. Failovers and backups take place entirely within the EU. No data crosses regional boundaries.

Yes. You can use your own email servers, ours, or mix and match. HelpSpot Cloud supports Office 365, Gmail, Exchange, and any standard IMAP server.

Yes. We can help you migrate to US Cloud or Self-Hosted if your needs change. Full data export is always available.

What our customers say

Real feedback from real users.

"Thanks to HelpSpot, we have total visibility of our support process, faster response times, and more satisfied customers. We save 100 hours of staff time every month."
Teagan West
Teagan West
Customer Service Manager, The Silent Partner
READ THEIR STORY
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