HelpSpot 5.4.2

Written by Ian Landsman · 10.26.2023

Breaking Changes

  • HelpSpot 5.3.0 had breaking changes. If you are upgrading from a earlier version please review the 5.3.0 release notes.


  • Added a custom CA cert option for ldap authentication connections for use when ldap servers have self signed or private CA signed certificates.
  • Added timeout setting to the HelpSpot AI OpenAI integration.
  • Added GoogleFI SMS gateway.
  • HelpSpot now attempts to remove custom color styles from email bodies in Dark Mode to improve readability.
  • Request merging now locks the request while the merge takes place to prevent two merges from conflicting with each other.

Bug Fixes

  • Fixed error where related pages listing in the KB editor would no populate already related pages.
  • Reoccurring request now show up as being created by the system instead of user id #1.
  • Adjusted the size of the HS_Request_Events sDescription column on sql server was defaulting to 191 resulting in truncation of history events.
  • Webhook calls from triggers and automation rules now have a 10 second timeout to prevent long running requests.
  • Removed the Rogers SMS gateway setting as Rogers no longer offers this as a service to its customers.
  • Fixed less than and greater than conditions in triggers that did not function as expected.
  • Added new check for mail jobs to ensure that more than one mailbox check isn’t queued at the same time for the same mailbox.
  • Fixed upload error when drag and drop uploading files with not Latin1 characters.
  • Fixed error where special characters could cause an exception in full text searches.
  • Added a note that the Staff Reply as Public Note setting is not supported by Google mailboxes.
Image of Ian Landsman
Ian Landsman
Ian founded HelpSpot in 2005 with the goal of making every interaction with your customers simple and efficient.
Case study logo or photo

We trust HelpSpot with our most important communication—and they've made a huge difference to our business.

Teagan West, Customer Service Manager

The Silent Partner

Your customer service at scale
Amplify your support with HelpSpot: the streamlined
solution for scaling customer service effortlessly