Added user option – User can decide to make sidebar search full history by default
Modified attachment handling so they are not lost when switching between public/private/external.
CLI Commands now supported in HelpSpot!
attachments:tofile – Save database attachments to the filesystem
convert:base – Convert helpspot 3 database to helpspot 4 database
convert:requests – Convert requests to UTF8 for helpspot 3 to 4 update
search:config – Generate configuration for Sphinx serach engine
update – After installing new HelpSpot files, run this command to update HelpSpot, useful for automating the update process
db:exists – Test if HelpSpot database (as configured in config.php) exists and has HelpSpot data within it
reset:email-templates – Reset email templates to “factory defaults”
Improved the markdown handling
Ability to add attachments to responses.
Added replying to notifications as public responses back to customer
API error responses for merged requests now returns the request ID of the correct request. Developer Note: API errors can now return meta data about the request $this->_error(208, ”, [‘field_name’ => ‘some_value’]);
Added additional email loop protection – HelpSpot ensures it is not emailing itself
Added private.meta – api call for getting basic details on the installation
Added private.util.getAllStaff – gets all staff ever in the install
Added private.util.getStaffPhoto – base64 of staffer image. Expects xPerson passed in via get
Viewing of closed requests now tracked and displayable
Improved display of currently viewing. Now shows in the workspace grid.
Added grouping by customer id and customer email to requests over time and total over time reports
Support for Outlook’s [mailto: example@domain.com] format in forwarded emails.
Filter has new “last update by” column, to show if last update (of any kind) was done by staff, the system or a customer.
Custom fields of type date or datetime in email defined as ##hs_custom :1234567890## can now parse human-readable dates, such as: ##hs_custom :11/13/1984 11:59:00## (the date format there can vary greatly and still be parsed accurately).
Added LDAP library that’s easier to use for Authentication and Live Lookup.
Added private.request.markRead and private.request.markUnRead (only usable for requests assigned to the user)
Implemented Google’s latest reCAPTCHA on public portal
Added private.request.markTrash – mark a request as trash
Added private.request.markSpam – mark a request as spam
Removed fTrash flag option from private.request.create and private.request.update
Added skipCustomChecks to private.request.create and private.request.update – allows custom field checks to be skipped
Added private.response.listAll – returns a list of all responses
Added private.response.usersMostCommon – returns the top 10 responses used by a user
Added private.response.get – returns a response
Added webhooks to triggers and automation rules (need to document sample of what’s POST’d perhaps in api docs?)
Added ##hs_request_id:012345## email parser tag to assign update to an existing request ID, useful if automated systems (e.g. eBay support) strips out the {12345} request ID tag from the subject line
Removed spellcheck module in TinyMCE wysiwyg in favor or browser-based spellcheck. All modern browsers now support this (including IE10+).
Live Lookup now expects your xml to be in UTF-8.
Bug Fixes:
Fixed users not receiving email on new, un-open requests.
Fixed dtGMTClosed date when setting fOpen = 0 via api –
Fixed a bug where clicking a predefined response parent folder would send the user to /null –
Fixed a bug when activating a previously de-activated trigger with a quote in the name would trigger a js error. –
Fixed a bug where some API calls that error could dump out invalid XML.
Fixed word break in request history for IE9 – NOTE: Need to document the portal templates css change –
Fixed the html to text conversion when quoting.
Fixed bug when calculating minutes in reports.
Fixed bug where multiple space-separated names in ##hs_customer_firstname## and ##hs_customer_lastname## email tags weren’t parsed correctly. For example fname: herbert walker and lname: bush would turn into fname: herbert and lname: walker bush.
Fixed bug where trigger notifications to staff included incorrect REQUESTCHECKURL value
Fixed bug with advanced tags encoding
Fixed bug where setting batch status to active wouldn’t reopen the request.
Fixed xss issue with customer information and extra fields.
Improved on styling for minor issues
Improved cache handling for images retrieved behind authentication
No longer url-encoding mailbox folder (INBOX and subfolders) so customers can include sub-folder mailboxs such as INBOX/helpspot.
Fixed KB title to be converted to htmlentities on save.
Fixed cdata in multiple results of LL
Fixed toggling of tags in responses
Fixed ability to set out of office forwarding to yourself. Basically anyone except the current staff you are editing.
Fixed issue where if you was subscribed to two tickets and later they became merged. You were subscribed twice.
Force logout users when marking them as inactive from admin.
