Efficient: Productive without waste.

Beyond Efficiency
Superior Customer Service

New! HelpSpot Version 4

Comprehensive Web-Based Help Desk Software

Email, web, phone—however customers reach you, HelpSpot help desk software can centralize and effectively manage your support. From its unique, intuitive workflow to the self service help desk portal, staff and customers will be empowered in ways that allow you to drive down costs while delivering a superior customer experience.

With HelpSpot the choice is yours.

Manage Email Better

Turn disjointed email exchanges into organized, meaningful conversations.

Powerful Request Management

Filter, track, tag and categorize. Even store unique data with Custom Fields.

Real Time Help Desk Reporting

Quickly identify helpdesk trends using flexible built in reports.

Customer Self-Service Portal

Fully customizable web form and knowledge base. Create one for each of your brands.

Workflow & Rules-Based Logic

Custom workflows, automate escalations, notifications, SLA's, assignment and more.

Developer API

Easily integrate HR systems, eCommerce cars, SaaS software and CRM's.

  Scalable

Enterprise help desk software scalability. Easily handle thousands of requests daily.

  Expert Customer Service

Our US based customer service team provides support via email, phone, screenshare, and of course, our portal.

  Budget Friendly

Add and remove users as needed and everything is included. No add-ons or hidden extra fees.

  90 Day Guarantee

If you're not completely satisfied we'll refund your money; hassle-free.

HelpSpot help desk software customer logos

"Now, data is visible and belongs to the organization, not to the employee's inbox."~ Bruce Kiefer, VP, Catalyst Repository Systems

"HelpSpot has increased the overall efficiency of our IT Support team." ~ John Kenyon, Information Technology Manager at BGW Group

"Helpspot is an amazing tool supported by an Amazing team."
~ Xavier Villafuerte, IT Coordinator at Colegio Menor

"Our customers and partners quickly embraced HelpSpot, and its become their favorite way to interact with us." ~ Matthew Beckwell, AITech