Help Desk Software

Turn support email chaos into clarity

The help desk software tool that brings order to your inbox.

Trusted since 2005 • 21-day free trial • Cloud or self-hosted

Built for every support team

Whether you're supporting employees or customers, HelpSpot adapts to your unique workflow

IT Service Desk

Route tickets to the right tech automatically. Track hardware issues, prioritize urgent requests, and maintain clear visibility across your entire IT help desk operation.

Explore IT Service Desk

Internal Support

HR Service Desk

Handle sensitive employee requests with proper access controls. Automate routine inquiries while keeping confidential matters secure and organized.

Explore HR Service Desk

Customer Support

B2B Customer Support

Give enterprise clients the attention they deserve. Smart escalation, CRM integrations, and SLA tracking.

Explore B2B Customer Support

Customer Support

B2C Customer Support

Handle high ticket volumes efficiently. Route common requests instantly, provide easy self-service, and manage complex customer issues.

Explore B2C Customer Support

Internal Support

Maintenance Departments

Turn maintenance emails into trackable work orders. Use custom fields to track location and more, set urgency levels, and keep facilities running smoothly.

Explore Maintenance Departments

Customer Support

Enterprise Support

Coordinate support across multiple teams with unified workflows. Maintain compliance standards, enforce security protocols, and scale seamlessly as your enterprise grows.

Explore Enterprise Support

Trusted by industry leaders

Customer Since

2009 → Today

Pre-iPhone!

Customer Since

2006 → Today

Customer Since

2009 → Today

Customer Since

2012 → Today

Customer Since

2008 → Today

Customer Since

2008 → Today

Customer Since

2010 → Today

Customer Since

2011 → Today

Customer Since

2017 → Today

Customer Since

2008 → Today

From Chaos to Clarity

Every request flows through HelpSpot. Email, portal, API—all managed in one place with clear outputs.

Inbound Channels

Portal

API

HelpSpot

Central Engine

Outcomes

Replies

Reports

Docs

Microsoft / Google

Portal

Contact Forms

API

Custom Apps

HelpSpot

Engine

Fast Replies

Happy Customers

Deep Insights

Better Data

Self Service

24/7 Support

∞

Unlimited Mailboxes

Unified Inbox

Missed Requests

Leave the shared mailbox behind.

Email → Ticket in minutes

Transform any email into a trackable ticket instantly. Set up in minutes, not days. Every message gets tracked, nothing falls through the cracks.

#1042 OPEN

#1043 OPEN

#1044 OPEN

Clear ownership & collision detection

No more confusion about who's handling what. Automatic assignment ensures every ticket has an owner, while collision detection prevents duplicate replies.

#4521 Login issue

OWNER

2 viewing

Reporting you can act on

Make data-driven decisions with real insights. Track response times, resolution rates, and agent performance. Export any report to share with stakeholders.

1.2h

Avg Response

96%

Resolved

Last 5 days

SLAs, saved replies, knowledge base

Everything you need for efficient support in one place. Set response time targets, use pre-written templates for common issues, and empower customers with self-service options.

SLA Tracking

#4521 Login issue

2h 15m remaining ON TRACK

#4519 Billing question

Saved Replies

Search templates...

Password Reset

Billing Question

Welcome New User

Knowledge Base

Search articles...

Getting Started 1.2k

Account Settings 847

Troubleshooting 634

Everything you need in your help desk software.
Nothing you don't.

Watch the tour

Unified Email Management

Connect unlimited inboxes (Office365, Gmail, IMAP). Manage them all from a single, threaded interface that feels just like email, but smarter.

support@

billing@

sales@

Can't reset my password

3 replies · 12m ago

OPEN SLA 2h

Billing question

1 reply · 45m ago

OPEN SLA 4h

Feature request: exports

New · 1h ago

NEW SLA 8h

Resolved · 3h ago

CLOSED

3 open · 1 closed

All inboxes synced

Power Rules

Automate the boring stuff. Escalations, auto-replies, and assignment routing happening in the background.

Trigger

When

ticket.age > 24 hours

And

Where

status = "open"

Then

Assign to manager

escalate(tier_2)

Send Slack notification

notify(#support-alerts)

Add priority tag

tag("urgent")

Executed 247 times / Last 30 days

Crystal Clear Data

Make decisions based on facts, not feelings.

124

Resolved

2.3h

Avg Response

Mon Sun

Customer Portal

Reduce ticket volume by letting customers help themselves. Publish knowledge base articles and let users track their own history.

KB Article

Explore Portal

Built for how you actually work.

VIEW THE TOUR

F-01

Instant Email Conversion

Every email becomes a trackable ticket automatically. Set unique auto-replies and signatures per mailbox while maintaining unified oversight.

Explore Shared Inbox

F-02

Never Miss Deadlines

Monitor response and resolution times against your SLAs. Get alerts before breaches happen, not after customers complain.

Explore Automation

F-03

Capture What Matters

Add 11 field types that appear only when relevant. From dropdown lists to regex validation, collect exactly the data you need.

Explore Ticketing

F-04

CRM Data Instantly

Pull customer information from any external system in real time. See purchase history, account status, or HR records in one click.

Explore Integrations

F-05

Handle Surges Effortlessly

Update hundreds of tickets simultaneously during outages. Categorize, assign, or respond to multiple requests in seconds, not hours.

Explore Ticketing

F-06

Full API

Access all your data via our REST API. Integrate with your CRM, AI, or project management software.

Explore Developer Tools

F-07

Support Without Borders

Translate tickets and responses into 40+ languages instantly. Serve global customers in their preferred language.

Explore AI Tools

F-08

Connect Everything

Link HelpSpot to 5,000+ apps without code. Sync with your CRM, chat tools, or project management automatically with Zapier.

Explore Integrations

Ready to simplify your support?

START 21-DAY FREE TRIAL CONTACT SALES →

Response Management

Never start responses from scratch.

Create perfect replies from your library of proven templates.

Stop typing the same responses over and over. Build a library of proven responses that work, complete with smart variables that automatically insert customer names, order numbers, and custom fields. Tag templates by topic, share across departments, and deliver consistent messaging at scale. Your entire team stays in sync with instant updates to the response library.

Smart variables pull in customer data automatically
Share top-performing responses across all departments
Lightning-fast search finds the perfect response instantly
Insert responses instantly with keyboard autocompletion

HelpSpot response template editor showing email with smart variables

Draft

The config file was wrong. changed the setting and restarted. should work now lmk

Polished

Hi Sarah, I've investigated the issue you reported. The root cause was an incorrect configuration setting. I've updated the configuration and restarted the service. Everything should be working correctly now. Please let me know if you run into any further issues!

AI-Powered

AI that amplifies your team, not replaces it.

Built-in AI handles the busywork so your team can focus on customers.

The best support comes from real humans who care. HelpSpot's built-in AI handles the repetitive stuff so your team can focus on what they do best. Transform replies, translate tickets, categorize requests, and summarize long emails. No separate API key required. Basic AI is included with every plan at no extra cost.

Transform tone, length, and language of any reply with one click
Auto-categorize incoming requests
Summarize long customer emails into concise briefs
Translate tickets and responses into 40+ languages instantly

"It's hard to imagine going back to a standard email client. HelpSpot helps us keep 50,000 vehicles on the road worldwide."

Louwrens van Deventer Freeway Fleet Systems

Common Questions

Straight answers, no sales pitch. Need more detail? Talk to our team.

We've been in business since 2005. Twenty years of refining help desk software based on real customer feedback. We're privately held with no debt, which means we answer to customers, not investors. No hidden costs, no surprises. When teams choose HelpSpot, they stay: companies like Vonage, Epson, and the University of Michigan have used us for over 15 years.

"Best" depends on your priorities. If you value stability, we've been profitable since 2005 with no investor pressure to chase features you don't need. If you value simplicity, every plan includes all features at one price, no tiers or add-ons. If you value flexibility, cloud and self-hosted cost the same, and you can switch anytime. If you value support, we maintain a 99% satisfaction rating with real humans available by phone. The teams that choose HelpSpot tend to stay: Vonage, Epson, and the University of Michigan have used us for over 15 years.

Simple annual pricing starting at $699/year for 3 agents. Every plan includes all features. No tiers, no add-ons, no per-ticket charges. AI features are included at no extra cost. Cloud and self-hosted are the same price. Non-profits and academic institutions get 15% off. Switching from another vendor? We make it easy.

See pricing details

Yes. Start with a 21-day free trial. No credit card required, full access to every feature. If you purchase and aren't satisfied, we offer a 90-day money-back guarantee. Every trial includes free onboarding support from our team.

Most teams are up and running in under 30 minutes. Connect your email, create a few categories, invite your team, and you're done. No complex implementation or lengthy onboarding required. If you need help, our support team is available by phone (845.533.5044) or email.

Yes. Our largest customers have processed over 10 million tickets and 50 million emails. Organizations like the US Space Force, Northrop Grumman, and Warner Music Group rely on HelpSpot. Whether you have 3 agents or 300, the software scales with you.

Both, at the same price. Choose US Cloud (AWS US-East), EU Cloud (AWS Frankfurt for GDPR compliance), or install on your own servers. Self-hosted customers get full database access and can run completely offline behind their firewall. Learn more about hosting options.

Real human support via email, phone, or contact form. We maintain a 99% customer satisfaction rating. Call us directly at 845.533.5044. Free professional onboarding is included with every account, and we offer training sessions for your team.

Customer stories

"Thanks to HelpSpot, we have total visibility of our support process, faster response times, and more satisfied customers. We save 100 hours of staff time every month."

Teagan West

Customer Service Manager, The Silent Partner

READ FULL STORY

Warner Music Group

"HelpSpot is our astromech droid that gets us out of a lot of jams."

Jeff Stephenson

Warner Music Group

American Red Cross

"HelpSpot has made our lives so much easier. It is not just a product for us. It is a way of helping to ensure our users have a great experience."

Brandon Wilch

American Red Cross

DigiCert

"After switching to HelpSpot, our 18 person support team feels like it gained an invisible full time employee."

Paul Tiemann

DigiCert

Bio Fire Defense

"This has been the best help desk software platform I have ever used in my 15 years in the industry."

Shawn Matheson

Bio Fire Defense

Union School District

"It was like triage for us—like having a non-paid employee. It was HelpSpot doing the work instead of all of us."

Lisa DeLapo

Director of IT, Union School District

Mid America Mortgage

"HelpSpot has been a huge time saver for our IT department, but after moving HR and Servicing onto it as well, they reported improved response times and better customer satisfaction."

Zach Crockett

Mid America Mortgage