The most flexible help desk software solution available. Infinitely customizable. Trusted by thousands of organizations for over 10 years. Free Trial
Web based help desk software for managing all your customer support needs. Accept requests via email, form, API and more.
Finally, get a clear picture of what's going on. How fast do you reply to customers? What time of day is busiest? Find out in a click!
Access to form templates, email templates, 100% control over your branding. Integrate with Active Directory, LDAP, SQL, and remote services.
Other solutions lock you in to paying $59/month/agent for life! With HelpSpot you own your licenses and have complete control over all data. Save thousands of dollars + no lock in.
Yep. No limits on tickets, per-agent tickets, attachment sizes, request forms, API hits, or brands supported. No tricks, no lock in.
“The right tool for the job.”Jim Zajkowski
“Our support team feels like it gained an invisible full time employee.”Paul Tiemann
“We leverage HelpSpot to create a very real competitive advantage.”Mark Richards
"Since we introduced HelpSpot we were able to dramatically reduce our overhead in managing and tracking tickets.
It's worth it's weight in gold!" — Johannes Rohrauer, Kleen-Tex Industries Gmbh
You don't change your help desk software everyday. When you choose HelpSpot you're making a commitment of time, money, and most importantly trust.
We believe interactions this important shouldn't be trusted to software you don't own. Carpenters don't rent their tools. Best of all, our pricing model not only gives you the most control and security, but also the best price.
|Price||5 Agents (3yrs)||20 Agents (3yrs)||50 Agents (3yrs)|
|HelpSpot / On-Premise||$299 per agent (one time)||$2,199||$8,796||$21,990|
|HelpSpot / Cloud Hosted||$299 per agent (one time)||$3,999||$15,996||$39,990|
|Other Solutions||$39 per agent (every month)||$7,020||$28,080||$70,200|
|$49 per agent (every month)||$8,820||$35,280||$88,200|
|$125 per agent (every month)||$22,500||$90,000||$225,000|
HelpSpot is used around the world in IT help desks, eCommerce sites, SaaS apps, software support and more.
Your HR department gets a lot of email. Organize it with Helpspot just like hundreds of other companies have.
Email heavy sales teams love HelpSpot's versatility, it's a great accompaniment to your existing CRM.
Organize your buildings, grounds, and maintenance requests in one easy to use system.