Help Desk Software
For Professional Support Teams
Delight your customers with increased speed and efficiency. Cloud hosted or on-premise. Try HelpSpot Free
Delight your customers with increased speed and efficiency. Cloud hosted or on-premise. Try HelpSpot Free
We hear this from new customers all the time. If you're struggling with support via email, HelpSpot is your answer. Organize your customer support, make your team more efficient, reduce repetition, eliminate lost tickets. Get back to delighting your customers.
After struggling with email clients to handle our support, HelpSpot has been an absolute godsend! I wouldn't dare imagine life without HelpSpot.
Ben Richardson
Centralizing your support doesn't help if you can't leverage that centralization. HelpSpot provides the reports and tools large (and small) teams need to understand and effectively manage tens of thousands of daily requests.
HelpSpot allows us to clearly manage customer facing communications across many departments.
Raymond Deux
Nothing hurts your staff's efficiency more than dealing with a tool filled with features they don't need. HelpSpot has exactly what you need to provide amazing support and absolutely nothing you don't.
Thanks to its streamlined and beautiful user interface HelpSpot gets out of your way and lets you focus on what you need to do.
Harald Ellmann
Beyond internal IT and traditional product support, hundreds of companies use HelpSpot in HR, Payroll, Admissions, Maintenance, Housekeeping, and more to keep stakeholders happy and improve productivity.
HelpSpot has been a huge time saver for our IT department, but after moving our HR and Servicing departments onto it as well, they have reported improved response times and have gotten much better customer satisfaction reports because of it.
Zach Crockett
Respond faster and implement customer self service so you don't need to respond at all!
Agents love the increased organization and time saving shortcuts.
Managers get the insights they need and the automation tools to help them execute efficiently.
Prove your team is on top of it's game with easy to use reporting. Never get caught without the right info again.
"Since we introduced HelpSpot we were able to dramatically reduce our overhead in managing and tracking tickets.
It's worth it's weight in gold!" — Johannes Rohrauer, Kleen-Tex Industries Gmbh
10 years ago I started HelpSpot with the idea of making customer support simpler for teams like yours. Your help desk software
is more than just a tool. It's the vital link between you and your customers. We have a deep respect
for that responsibility and a passion to help you succeed.
— Ian Landsman, Founder