Create a
Help Desk
in 5 Minutes

The most flexible help desk software solution available. Infinitely customizable. Trusted by thousands of organizations for over 10 years. Free Trial

Unified Help Desk Software

Help Desk Tickets

Web based help desk software for managing all your customer support needs. Accept requests via email, form, API and more.

Help Desk Reporting

Finally, get a clear picture of what's going on. How fast do you reply to customers? What time of day is busiest? Find out in a click!

Customize Your Help Desk

Access to form templates, email templates, 100% control over your branding. Integrate with Active Directory, LDAP, SQL, and remote services.

Own Your Help Desk

Other solutions lock you in to paying $59/month/agent for life! With HelpSpot you own your licenses and have complete control over all data. Save thousands of dollars + no lock in.

Unlimited Everything

Yep. No limits on tickets, per-agent tickets, attachment sizes, request forms, API hits, or brands supported. No tricks, no lock in.

On-Premise or Cloud Help Desk

Have everything managed for you with our HelpSpot Cloud or host it on-premise. The choice is yours.

Trusted Worldwide Since 2004

“The right tool for the job.”

Jim Zajkowski
University of Michigan

“Our support team feels like it gained an invisible full time employee.”

Paul Tiemann
CTO, DigiCert

“We leverage HelpSpot to create a very real competitive advantage.”

Mark Richards
Founder, Key Metric Software

"Since we introduced HelpSpot we were able to dramatically reduce our overhead in managing and tracking tickets.
It's worth it's weight in gold!" — Johannes Rohrauer, Kleen-Tex Industries Gmbh

Own Your Help Desk

You don't change your help desk software everyday. When you choose HelpSpot you're making a commitment of time, money, and most importantly trust.

We believe interactions this important shouldn't be trusted to software you don't own. Carpenters don't rent their tools. Best of all, our pricing model not only gives you the most control and security, but also the best price.

Amazingly Low 3 Year Total Cost of Ownership
Price 5 Agents (3yrs) 20 Agents (3yrs) 50 Agents (3yrs)
HelpSpot / On-Premise $299 per agent (one time) $2,199 $8,796 $21,990
HelpSpot / Cloud Hosted $299 per agent (one time) $3,999 $15,996 $39,990
Other Solutions $39 per agent (every month) $7,020 $28,080 $70,200
$49 per agent (every month) $8,820 $35,280 $88,200
$125 per agent (every month) $22,500 $90,000 $225,000

Useful Everywhere

Help Desk

HelpSpot is used around the world in IT help desks, eCommerce sites, SaaS apps, software support and more.

Human Resources

Your HR department gets a lot of email. Organize it with Helpspot just like hundreds of other companies have.


Email heavy sales teams love HelpSpot's versatility, it's a great accompaniment to your existing CRM.

Maintenance Groups

Organize your buildings, grounds, and maintenance requests in one easy to use system.