Help desk software for professional support teams. Start your trial today.

Help Desk Software
For Professional Support Teams

Delight your customers with increased speed and efficiency. Cloud hosted or on-premise. Try HelpSpot Free

 

Simple, scalable help desk software.
Everything you need for 1 or 100+ agents.

Help Desk Software For Every Team

Email. Managed.

We hear this from new customers all the time. If you're struggling with support via email, HelpSpot is your answer. Organize your customer support, make your team more efficient, reduce repetition, eliminate lost tickets. Get back to delighting your customers.

After struggling with email clients to handle our support, HelpSpot has been an absolute godsend! I wouldn't dare imagine life without HelpSpot.

Ben Richardson
Understand Your Support Load.

Centralizing your support doesn't help if you can't leverage that centralization. HelpSpot provides the reports and tools large (and small) teams need to understand and effectively manage tens of thousands of daily requests.

HelpSpot allows us to clearly manage customer facing communications across many departments.

Raymond Deux
A Focused Feature Set.

Nothing hurts your staff's efficiency more than dealing with a tool filled with features they don't need. HelpSpot has exactly what you need to provide amazing support and absolutely nothing you don't.

Thanks to its streamlined and beautiful user interface HelpSpot gets out of your way and lets you focus on what you need to do.

Harald Ellmann
Beyond Traditional Customer Support.

Beyond internal IT and traditional product support, hundreds of companies use HelpSpot in HR, Payroll, Admissions, Maintenance, Housekeeping, and more to keep stakeholders happy and improve productivity.

HelpSpot has been a huge time saver for our IT department, but after moving our HR and Servicing departments onto it as well, they have reported improved response times and have gotten much better customer satisfaction reports because of it.

Zach Crockett

Improve Effeciency at Every Level

Customers

Respond faster and implement customer self service so you don't need to respond at all!

Staff

Agents love the increased organization and time saving shortcuts.

Managers

Managers get the insights they need and the automation tools to help them execute efficiently.

Bosses

Prove your team is on top of it's game with easy to use reporting. Never get caught without the right info again.

Customer Support Pro's Trust HelpSpot

"Since we introduced HelpSpot we were able to dramatically reduce our overhead in managing and tracking tickets.
It's worth it's weight in gold!" — Johannes Rohrauer, Kleen-Tex Industries Gmbh

10 years ago I started HelpSpot with the idea of making customer support simpler for teams like yours. Your help desk software is more than just a tool. It's the vital link between you and your customers. We have a deep respect for that responsibility and a passion to help you succeed.
— Ian Landsman, Founder

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