Efficient: Productive without waste.
Email, web, phone—however customers reach you, HelpSpot help desk software can centralize and effectively manage your support. From its unique, intuitive workflow to the self service help desk portal, staff and customers will be empowered in ways that allow you to drive down costs while delivering a superior customer experience.
Turn disjointed email exchanges into organized, meaningful conversations.
See the images you're sending to customers directly in the reply box.
Easily see trends and compare nearly any data stored by HelpSpot.
Filter, track, tag and categorize. Even store unique data with Custom Fields.
Track agent workload, first response speed, resolution speed, and more. All in real time.
Fully customizable web form and knowledge base. Create one for each of your brands.
Custom workflows, automate escalations, notifications, SLA's, assignment and more.
View data from eCommerce systems, SaaS software and CRM's directly in HelpSpot.
Connect to thousands of apps. Slack, HipChat, Salesforce, Mailchimp, and more!
Support unlimited customers and use as many custom fields, mailboxes, and self service portals as you need. All fully customizable.
Are your help desk agents the only people who do support? Don't you have managers, department heads, developers, and others who are or should be involved? We thought so. So we've modeled our pricing around your needs not our financials.
Simple and easy to understand pricing that allows everyone to work with customers without nickle-and-diming you.
Enterprise help desk software scalability running on your servers or ours.
We have customers processing millions of tickets a year, managing 500+ mailboxes and hundreds of brands.
Our US based customer service team provides support via email, phone, screenshare, and of course, our portal.
If you're not completely satisfied we'll refund your money; hassle-free.
"Now, data is visible and belongs to the organization, not to the employee's inbox."~ Bruce Kiefer, VP, Catalyst Repository Systems
"HelpSpot has increased the overall efficiency of our IT Support team." ~ John Kenyon, Information Technology Manager at BGW Group
"Helpspot is an amazing tool supported by an Amazing team."
~ Xavier Villafuerte, IT Coordinator at Colegio Menor
"Our customers and partners quickly embraced HelpSpot, and its become their favorite way to interact with us." ~ Matthew Beckwell, AITech