Everything you need, nothing you don't

HelpSpot brings together all the essential help desk features you need in one streamlined, intuitive platform. From shared inboxes and powerful ticket management to AI-powered responses and custom automation — everything is thoughtfully designed to make your customer support more efficient and effective. Browse through our complete feature set below to discover how HelpSpot can transform your customer service operations.

Example of Shared Inbox

Collaborate efficiently with a unified view of all support communications.

Example of Ticket Interface

Ticket Interface

A clean single page interface to manage and reply to your tickets. Optimized for agent efficiency.

Example of Portal

Give customers a dedicated space to track and manage their support requests.

Example of Reporting

Gain insights into your support operations with comprehensive reporting tools.

Example of Ticket Merging

Merge tickets in just a click to consolidate related tickets.

Example of Call Center and Manual Entry

Call Center and Manual Entry

Agents can manually create tickets that are managed and tracked like any other. Perfect for walk-ins, internal tickets, or light call center duties.

Example of Single Assignment

Single Assignment

No more questions about who is responsible for a customer request. With HelpSpot, every request is either unassigned or assigned to exactly one person.

Example of Redaction

Redaction can be optionally turned on in HelpSpot for credit card and/or Social Security numbers. When enabled, HelpSpot automatically detects when either credit card and/or Social Security numbers are part of a new ticket or an update to an existing ticket and redacts the sensitive data inside HelpSpot, the support portal, and even public notes to the customer.

Example of Portal Templates

Portal Templates

Customize the self-service portal to match your brand's design.

Example of Advanced Filtering

Advanced Filtering

Find the exact tickets you are looking for in real-time.

Example of Advanced Search

Advanced Search

Find that ticket from last year in seconds.

Example of Email Management

Email Management

HelpSpot can manage one email mailbox or one thousand. No matter how much email your business receives, HelpSpot can organize it and guarantee nothing falls through the cracks.

Example of Email Templates

Email Templates

Customize all emails sent by HelpSpot to match your requirements.

Example of Recurring Tickets

Recurring Tickets

Create new help desk tickets on a schedule.

Example of Automatic Assignment

Automatic Assignment

Get tickets to the right agent fast with HelpSpot's automatic assignment tools.

Example of Agent Collision Detection

Agent Collision Detection

Avoid duplication with real-time indicators showing when someone else is viewing or replying to a request.

Example of Saved Responses

Saved Responses

Stop writing the same emails over and over.

Example of Customer Contact Form

Customer Contact Form

Powerful and customizable customer contact form. Dynamic field display, customizable UI, open source templates, all backed by complete ticket management.

Example of Time Tracking

Agents can use the optional time tracker to track precise time on task for billing or tracking.

Example of Volume Reports

How many tickets do you handle in a day? A Month? A Year? If you don't know, you need HelpSpot.

Example of Speed Reports

Gain a deeper understanding of your help desk with speed reports including resolution, first assignment, and first response speeds.

Example of Permission Groups

Permission Groups

Use permission groups for organization and access control.

Example of Email Reports

Have your reports delivered right to your inbox on your schedule.

Example of SLAs & Automation Rules

SLAs & Automation Rules

Manage your SLAs and aging tickets with automation rules.

Example of Triggers

Automate routine tasks with powerful conditional triggers.

Example of Categorization

Categorize your help desk tickets for easy assignment and powerful reporting.

Example of Custom Fields

Add unlimited custom fields from 11 different field types so you'll always have the data you need for responding and reporting.

Example of Knowledge Base

Create a self-service knowledge base to help customers find answers quickly.

Example of Programming API

Programming API

The HelpSpot API gives you easy access to all your help desk data. In addition, creating new tickets and making updates to existing tickets is a snap.

Example of Live Lookup

Connect to your existing customer database and pull information in real-time.

Example of Expanded Replies

Expanded Replies

Craft clear, effective responses to customer inquires instantly with the power of AI

Example of Translation

Translate notes from your customers and then translate your replies back in dozens of languages, making it easier than ever to support your customers no matter what language they speak.

Example of Custom AI Prompts

Custom AI Prompts

HelpSpot AI gives you the power to create custom AI prompts to meet your specific needs.

Example of Dark Mode

Zapier Integration

Connect HelpSpot to thousands of apps without any coding.

Multi-Brand Support

Support multiple brands from a single help desk while maintaining distinct branding.

SAML, two factor, Active Directory, and custom authentication options.

GDPR Compliance

HelpSpot provides the tools you need to comply with GDPR requirements.

Add your own custom pages to the HelpSpot interface with access to system data and PHP.

Get all the power of HelpSpot without managing servers. Dedicated cloud instances on AWS infrastructure with enterprise-grade security and performance.

Cloud Infrastructure

Enterprise-grade security and reliability with AWS. Dedicated instances, multiple availability zones, and comprehensive backup solutions ensure your data is always safe and available.

EU Hosted Help Desk Software

All your customer data stored in Frankfurt, Germany.

On-Premise Hosting

Install HelpSpot on your own servers for complete control.

HelpSpot grows with your business, handling millions of tickets efficiently.

CSAT/NPS Surveys

Direct integration with Thermostat makes customer surveys easy!

Email Signatures

Customize your email signatures globally or per agent (or both!).

Here’s what you can get done with HelpSpot in 21 days.

Today

Get up and running.

Free onboarding call
Connect your Microsoft or Google inbox
Start responding to tickets in minutes

Day 6

Get comfortable.

Optimize your ticket workflow
Create custom fields and automations
Integrate with your business systems

Day 21

Regret not switching years ago.

Instantly access real-time analytics
A 360° view of your customer support
Never miss a customer request again

Start a trial

Get started with HelpSpot today.
No credit card required.

Start Your 21-Day Free Trial

Book a live demo

Meet with our sales team to talk about your specific needs.

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“Does what email can't”

“Saved our customer service”

“Gets us out of jams”

“The right tool for the job”

“Made our lives easy”

“A great tool”

“It’s invaluable”

“It’s awfully good”

“A great product”

“Provides fantastic support”

“Huge time saver”

“Bang for the buck”

“It just makes sense”

“The best Helpdesk, I've used”

“Does what email can't”

“Saved our customer service”

“Gets us out of jams”

“The right tool for the job”

“Made our lives easy”

“A great tool”

“It’s invaluable”

“It’s awfully good”

“A great product”

“Provides fantastic support”

“Huge time saver”

“Bang for the buck”

“It just makes sense”

“The best Helpdesk, I've used”