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EU Hosted Help Desk Software

EU Hosted Help Desk Software

EU Data Storage
All your customer data stored in Frankfurt, Germany.
GDPR Compliant
A full set of GDPR tools.
No Extra Cost
EU hosting is included in our standard pricing.
No Compromises
EU hosted installations have no limitions or restrictions.
In addition to the default United States based hosting, HelpSpot also has a datacenter in Frankfurt, Germany. Hosting HelpSpot in the European Union has no additional cost. EU based HelpSpot installations store all data in the EU and are completely contained within the EU at all times.

To get started with an EU based HelpSpot installation simple start a free trial.

EU Hosting Architecture

Unlikely nearly all other help desk software solutions HelpSpot is not a monolithic application supporting all customers from one set of servers. Instead, each HelpSpot customer gets a dedicated server hosted in the chosen datacenter.

All data is stored at all times within the hosting region and completely isolated from all other customers data.

GDPR

HelpSpot's EU hosting is a GDPR compliant help desk solution. All customer data is stored within the EU ensuring GDPR compliance.

Maximum Performance for the EU

Running your HelpSpot server on the HelpSpot EU cloud in Germany ensures it's physically closer to you and your customers. This means faster loading and response times than competing platforms which are US based can offer.

On-Premise Options

Some of our customers in the EU and around the world have more particular hosting needs. In these cases, HelpSpot also offers the option to download the software and install it on any server anywhere in the world.

Your IT team will be in full control over its location, backups, and all other elements of the system with no connections to any centralized servers of ours. It can even be run completely offline behind a firewall if required.

Here’s what you can get done with HelpSpot in 21 days.

Today

Get up and running.

  • Free onboarding call
  • Connect your Microsoft or Google inbox
  • Start responding to tickets in minutes
Day 6

Get comfortable.

  • Optimize your ticket workflow
  • Create custom fields and automations
  • Integrate with your business systems
Day 21

Regret not switching years ago.

  • Instantly access real-time analytics
  • A 360° view of your customer support
  • Never miss a customer request again

“Does what email can't”

“Saved our customer service”

“Gets us out of jams”

“The right tool for the job”

“Made our lives easy”

“A great tool”

“It’s invaluable”

“It’s awfully good”

“A great product”

“Provides fantastic support”

“Huge time saver”

“Bang for the buck”

“It just makes sense”

“The best Helpdesk, I've used”

“Does what email can't”

“Saved our customer service”

“Gets us out of jams”

“The right tool for the job”

“Made our lives easy”

“A great tool”

“It’s invaluable”

“It’s awfully good”

“A great product”

“Provides fantastic support”

“Huge time saver”

“Bang for the buck”

“It just makes sense”

“The best Helpdesk, I've used”