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04-23-2020 / HelpSpot 4.9.3

Bug Fixes

  • Fixed count being recorded inaccurately on filters using the "Currently Logged In User" criteria
  • Fixed image sizing issue on cloud based installations.

04-09-2020 / HelpSpot 4.9.2

This release only affects performance on HelpSpot Cloud. There are no changes for self hosted customers.

03-04-2020 / HelpSpot 4.9.0

Enhancements

  • Automation rules can now be configured to only run once per request.
  • Automation rules have a limit of 50 runs per request to prevent long term looping.
  • Request history notes now have a hard limit of 1500 items to prevent looping from making a request inaccessible.
  • Most used responses are now cached for faster request loading.
  • Most used responses are now limited to the last 3 months of usage to provide more relevant results.
  • Full text search in filters now has limits to improve performance.

Bug Fixes

  • Fixed bug with automation rules caching a custom field query.

02-24-2020 / HelpSpot 4.8.22

Bug Fixes

  • Addressed an issue where a database error when loading custom field information during an automation run could result in the automation matching unintended requests.
  • Fixed a bug where a email forwarded to HelpSpot could have its contents cut off.

02-13-2020 / HelpSpot 4.8.21

Changes

  • Request history capped at 1500 request history entries. This hard limit prevents email loops from creating many, many requests causing performance issues. You can adjust this setting using the "cHD_MAX_REQUEST_HISTORY" setting as documented here.
  • Individual request note length is capped at 7000 characters.



02-03-2020 / HelpSpot 4.8.20

Bug Fixes

  • Fix cookie expirations for tracking  folder states in the workspace.
  • Correct behavior of triggers when a customer is also a staff member. HelpSpot now appropriately evaluates the acting user condition.
  • Fix HTML tags being stripped from request notes entered by a customer through a secondary portal.
  • Fix workspace permission issue for "limited by category" permissions.
  • Fixed error where limited to assigned category permission caused an error when a user was not assigned to any cateogories.

07-30-2019 / HelpSpot 4.8.19

Enhancements

  • "Updated by" filter condition performance improved
  • Filters with full text searches can now display counts when using database based full text search

Bug Fixes

  • Multiple matches in an address book livelookup search now display properly
  • Fixed PostgreSQL error with portal privacy policy
  • Fixed PostgreSQL error on filter performance logging
  • Updated thermostat survey links to point to the appropriate URL
  • Fixed public KB search permissions
  • Fixed the "changed" trigger condition to appropriately evaluated the criteria
  • Custom fields are now ordered in the admin display properly
  • Query cache is now properly cleared when reordering custom fields and KB pages
  • Prevent the sending of a changed assignment notification to disabled staff members

04-01-2019 / HelpSpot 4.8.18

Larger Change

Request history capped at 4000 request history entries. This hard limit prevents email loops from creating many, many requests causing performance issues.

You can adjust this setting using the "cHD_MAX_REQUEST_HISTORY" setting as documented here.

Minor Changes/Improvements

  • Improved upgrade from v3  v4 for installations with very large numbers of attachments
  • Added ability to order requests in a filter by Thermostat  NPS/CSAT score
  • Added ability to use the presence (or lack of) Thermostat feedback as a filter condition 
  • Fixed issue where certain caches weren't cleared when category assignments were changed within Staff settings and custom fields
  • SQL Server connection sets the dateformat on each connection to avoid issues with international default date formats

03-01-2019 / HelpSpot 4.8.17

Enhancements

  • A new command "php hs spam:clean" was added to help reduce size of the spam filter without reducing spam filtering quality
  • Caching implemented on high-volume database queries, especially filter counts, to help on installs with a large number of filters. This reduces the load on the database server and improves admin page load times.
  • Session garbage collection enhancement to remove old session data, especially for installs with high API usage
  • Made improvements to spam filtering performance.
  • Optimized tasks2 maintenance tasks to run once per day


02-05-2019 / HelpSpot 4.8.14

Bug Fixes

  • Fixed bug where new SQL Server database column would not be created because it did not have a default column.

02-04-2019 / HelpSpot 4.8.13

Bug Fixes

  • Fixed issue where JSON content types were returned as HTML for Ajax calls.
  • Fixed bug where a customer replying to a email was treated as a staff member if that customer was also a staff member.
  • Fixed portal access key security issue.
  • Fixed bug where the initial request filter column could break on certain emoji characters.
  • Fixed issue where variable was not defined when writing files to db.

12-27-2018 / HelpSpot 4.8.12

Bug Fixes

  • RSS Feed authentication now supports external authentication
  • Added email validation to prevent malformed emails from crashing the mail retrieval process
  • The time tracker interface is no longer incorrectly displayed on the batch update screen
  • Added missing event data to the request history API
  • Fixed scenario where KB page data could be lost while editing
  • Required checkboxes now properly validates on the public portal
  • Fixed error in the matrix csv report export

Enhancements

  • Staff profiles now load faster due to limiting the resources loaded when a staff member is selected
  • Triggers, Automation and Mail Rules now support subscribing and unsubscribing staff members
  • Tasks.php debugging is now streamed live to the console
  • Added the ability to turn thermostat survey syncing on or off in tasks.php

11-28-2018 / HelpSpot 4.8.11


Enhancements

  • Added a feedback column for thermostat responses in the filter options
  • Thermostat results can now be viewed in closed requests

Bug Fixes

  • Optimize the thermostat score query so it doesn't retrieve all requests.
  • Fixed thermostat filter criteria not saving properly
  • Removed unneeded logging from the WYSIWYG editor

Recent Requirements Change

In version 4.8.5+ we added compatibility with PHP 7.1 and PHP 7.2. To facilitate this, IonCube Loader must be updated to the latest version on linux based installations (http://www.ioncube.com/loaders.php). On Windows installations this will be done automatically through the installer. 


11-13-2018 / HelpSpot 4.8.10

Bug Fixes

  • Fixed bug where the session check would error out on specific PHP versions with specific error reporting levels.

Enhancements

Recent Requirements Change

In version 4.8.5+ we added compatibility with PHP 7.1 and PHP 7.2. To facilitate this, IonCube Loader must be updated to the latest version on linux based installations (http://www.ioncube.com/loaders.php). On Windows installations this will be done automatically through the installer. 


11-05-2018 / HelpSpot 4.8.9

Bug Fixes

  • Add error_reporting to installer so it doesn't fail on PHP 7.2.
  • Remove logging on draft save.
  • Fixed regression where drag and drop image uploads would not be embedded properly.
  • API and Mobile app now properly respect user access restrictions.
  • Enabled MySQL driver on SQLServer installations to support Sphinx full text search if enabled.

10-17-2018 / HelpSpot 4.8.8

Bug Fixes

  • Fixed a bug where admin links for staff notifications generated from a secondary portals lead to the wrong location.
  • Fixed notifications that could be sent to disabled staff from mail rules and triggers.
  • Fixed issue with saving SMTP passwords when creating a new mailbox.
  • Admin theme JS is now loaded on the login page.
  • Fixed open redirect.
  • Added noopener noreferrer directives on _blank links.
  • The HS_Request_Events table is now locked prior to deletion commands to prevent merge failures.
  • Revised javascript for saving drafts and notes in the HelpSpot WYSIWYG editor to prevent save failures.

Improvements

  • Updated filter logic to be more efficient on certain time-based filters.
  • Add dtGMTLastPublicUpdate to private api filter get 

New Features

  • Thermostat integration now supports both NPS and CSAT surveys


08-30-2018 / HelpSpot 4.8.6

Bug Fixes

  • Fixed issue with drivers where connections to Sphinx would resulted in connect errors.
  • Customer emails via a trigger or rule are now logged properly in the request history.
  • Fixed bug where HS_Request_Events entries would be removed when merging requests.
  • Custom pages now are included in a way that is more compatible with custom code.
  • Remove logging of thermostat 403 codes
  • Fixed bug where HTML in email parser tags prevented them from being replaced properly.

New Features

  • Zapier can now automatically subscribe to events in HelpSpot. Coming soon to the Zapier app!

Windows Installer Changes

  • Apache has been updated for better support of PHP 7.2

Recent Requirements Change

In version 4.8.5+ we added compatibility with PHP 7.1 and PHP 7.2. To facilitate this, IonCube Loader must be updated to the latest version on linux based installations (http://www.ioncube.com/loaders.php). On Windows installations this will be done automatically through the installer. 

07-19-2018 / HelpSpot 4.8.5

An IonCube Update Needed For This Release

This update introduces compatibility with PHP 7.1 and PHP 7.2. To facilitate this, IonCube Loader must be updated to the latest version on linux based installations (http://www.ioncube.com/loaders.php). On Windows installations this will be done automatically through the installer. 

Bug Fixes

  • Fixed constant that was not defined in the installer
  • Fixed bug with query on SQL Server used to build the matrix report that could lead to faulty results
  • Fixed XSS bug
  • Removed align attribute on incoming email to improve formatting
  • Fixed triggers, automations and mail rules so they cannot assign requests to disabled staff

Windows Installer Changes

  • This version installs PHP 7.2

05-15-2018 / HelpSpot 4.8.3

The PHP Installation for Windows installs has been upgraded to PHP 7.0.30.

Bug Fixes

  • Fixed inline images flag in API for mobile app usage
  • Resolved bug to correctly ping thermostat API using the "since" parameter
  • Fixed thermostat integration problem that could log an error under a normal condition

05-07-2018 / HelpSpot 4.8.2

Bug Fixes

  • Fixed issue where upgrader would fail to add new columns to the database for secondary portals.
  • Fixed CSS issue with line breaks in requests notes.