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07-19-2018 / HelpSpot 4.8.5

An IonCube Update Needed For This Release

This update introduces compatibility with PHP 7.1 and PHP 7.2. To facilitate this, IonCube Loader must be updated to the latest version on linux based installations (http://www.ioncube.com/loaders.php). On Windows installations this will be done automatically through the installer. 

Bug Fixes

  • Fixed constant that was not defined in the installer
  • Fixed bug with query on SQL Server used to build the matrix report that could lead to faulty results
  • Fixed XSS bug
  • Removed align attribute on incoming email to improve formatting
  • Fixed triggers, automations and mail rules so they cannot assign requests to disabled staff

Windows Installer Changes

  • This version installs PHP 7.2

05-15-2018 / HelpSpot 4.8.3

The PHP Installation for Windows installs has been upgraded to PHP 7.0.30.

Bug Fixes

  • Fixed inline images flag in API for mobile app usage
  • Resolved bug to correctly ping thermostat API using the "since" parameter
  • Fixed thermostat integration problem that could log an error under a normal condition

05-07-2018 / HelpSpot 4.8.2

Bug Fixes

  • Fixed issue where upgrader would fail to add new columns to the database for secondary portals.
  • Fixed CSS issue with line breaks in requests notes.

05-03-2018 / HelpSpot 4.8.1

Enhancements

  • New data administrations features allow for customer information export and deletion. Details can be found here.
  • A privacy policy and end user agreement can now be added to portal forms. More details here.
  • Thermostat.io surveys can now be integrated directly into HelpSpot.
  • These enhancements require updates to custom language packs documented here.

Bug Fixes

  • Fixed issue where not all character set would be rendered correctly in concatenated strings.
  • Updated the WYSIWYG editor to correct issues with the latest Safari release
  • Fixed the file upload dialogue erroneously appearing on the latest Safari release
  • Added word-break so super long URLs will not overflow request history
  • Addressed XSS vulnerability



04-05-2018 / HelpSpot 4.7.8

Bug Fixes

  • Fixed issue where the ajax lookup field would not properly call the script and display a new page instead.

04-02-2018 / HelpSpot 4.7.7

Enhancements

  • An empty string passed in an API parameter will now reset the field specified.
  • Auto replies on request creation now include CC'd recipients so that they can add their responses to the message thread.

Bug Fixes

  • Fixed issue where invalid email address in instant reply actions could make an automation not run
  • Ajax lookup fields now send data internally as a POST to avoid webserver GET size restrictions. No changes are needed to existing ajax lookup field scripts
  • Fixed error where triggers could run twice for the same request update.
  • Audio and Image attachments are now shown inline by default when retrieving a file.
  • Headers are now properly show when quoting an external message
  • Fixed problem where a long running query in tasks2.php could cause an error.
  • Fixed error where email parser could be overly greedy and import a blank message.
  • Removed IE 9 compatibility mode in the default portal templates as it interferes with Google embeds
  • Fixed issue with Korean charsets in the from line


01-19-2018 / HelpSpot 4.7.6

Bug Fixes

  • Fixed issue with KB attachments not being served properly
  • Revised loading of javascript resources

01-18-2018 / HelpSpot 4.7.5

Bug Fixes

  • Fixed handling of audio files so they can be played by embedded browser players.
  • Escaped file attachment names in alt text
  • Upgraded PHP on windows installations to PHP 7.0.27

01-02-2018 / HelpSpot 4.7.4

Recent Requirement Changes

  • HelpSpot now requires at least PHP 5.6 or PHP 7 
  • HelpSpot database requirements: MySQL based installations are now MySQL 5.6 or MariaDB 10.0.5

Enhancements

  • Added a private.document.get method to the API.
  • Added the ability to view pdf attachments in the browser with a new "view" link.
  • Automations can now perform live lookup searches and insert customer data automatically.

Bug Fixes

    • Fix handling of illegal characters in file extensions for the attachments:toFile command
    • Request events table is now create explicitly with the innodb storage engine
    • The subject line in the portal request form is now preserved if validation fails
    • Attachments are now forced to download from portal links
    • Full size image links now correctly show in the browser


    11-15-2017 / HelpSpot 4.7.3

    Recent Requirement Changes

    • HelpSpot now requires at least PHP 5.6 or PHP 7 
    • HelpSpot database requirements: MySQL based installations are now MySQL 5.6 or MariaDB 10.0.5

    Bug Fixes

      • Headers for requests created via the portal are only added if using the CC feature.
      • Header data insertion for requests created via the portal not correctly identify the From: and To: fields 

      11-13-2017 / HelpSpot 4.7.2

      Recent Requirement Changes

      • HelpSpot now requires at least PHP 5.6 or PHP 7 
      • HelpSpot database requirements: MySQL based installations are now MySQL 5.6 or MariaDB 10.0.5

      Security Fixes

      • This release contains two critical security fixes. The details of these will be released on to the public on Feb 6th, 2018 in order to allow time for self-hosted installations to upgrade (CVE-2017-16755 and CVE-2017-16756). Please update your HelpSpot instances as soon as possible.
        • HelpSpot Cloud customers will be upgraded automatically
        • If you have customized the loginbar.tpl.php or js.tpl.php portal template files  (most custom portals do not modify these files) you will need to update those files as directed here.

      Features

      • The public portal now contains options for adding a subject line and cc'd contacts when creating a request. These options can be turned on/off in Admin > Settings > Portal. If you have customized your portal templates you may need to merge in changes from the default templates. Read more about the template changed here.

      Bug Fixes

      • Incorrect header information is no longer displayed when quoting a private note.
      • Better cleaning of file names when converting database stored attachments to file system based attachments
      • Fixed "assigned to" > "logged in user" criteria in triggers so that they work as expected
      • Fixed bug where an email with only a plaintext version could not be parsed for tags such as ##forward:true## (even if added in the subject line).
      • Fixed issue with database server checks when doing a new install on SQL Server

      10-12-2017 / HelpSpot 4.7.1

      Bug Fixes

      • Fix for reporting tags display issue.

      10-10-2017 / HelpSpot 4.7.0

      Enhancements

      • New HelpSpot logo.
      • Added  --optimize flag to search:config command for SphinxSearch users. For those with a large number of requests (hundreds of thousands to millions), Sphinx can fail often while indexing. This reduces the number of request history items indexed per request to only the newest 50 request history notes to save space/resource usage while still allowing relevant search.
      • Tweaked wording depending on if HelpSpot is detected to be used internally ("help desk") vs as customer support for customers ("customer support")
      • General history search now ignores empty fields making it easier to find historical requests.
      • You can now select whether you want a trigger to log its runs in the request history. This is useful for triggers that perform background operations like syncing data between external systems.
      • Added better logging around sending email
      • Added extra message headers to allow more email clients to thread HelpSpot emails
      • Added additional logging for failed LDAP authentication attempts

      Bug Fixes

      • New version of WYSIWYG editor that includes a fix for the cursor being in the wrong position after pasting.
      • Correcting an issue where HelpSpot did not correctly detect that it was an older version than the latest stable in order to notify admins of new versions.
      • Fixed bug where SQLServer returned an error when updating a request with a period in the request ID was present in the URI
      • Updated report and business hours explanation per report so it was less generic
      • Fixed a bug where scroll bar in area where you can select tags (on a request page) did not function
      • Fixed a bug where MySQL databases with many custom fields prevented fulltext indexes from being added on update to HelpSpot 4.6.10
      • Updated how HelpSpot tests for MySQL version
      • Fixed date inaccuracy in reports.


      07-11-2017 / HelpSpot 4.6.10

      Recent Requirement Changes

      • HelpSpot now requires at least PHP 5.6 or PHP 7 
      • HelpSpot database requirements MySQL based installations are now MySQL 5.6 or MariaDB 10.0.5

      Enhancements

      • Responses search now displays folders in order to make identifying the appropriate response easier.
      • Installers now default to database based full text search
      • Date / Time columns now available for opening and closing dates in filters.

      Bug Fixes

      • The cHD_TAKEIT_DOCHECK now works with filters.
      • The installer now checks  for php 5.6 as the minimum version.
      • Out of Office now properly redirects requests that are open in a staff member's queue if they are updated.
      • Deactivating a staff member now moves their open requests to the inbox.
      • Fixed bug where custom date field filters could be off by 1 day.
      • Fixed mime type handling for less common Excel file types
      • Updated the WYSIWYG editor to version 2.2.1.59 to correct the cursor placement issue after pasting among other fixes.
      • Adjusted how the WYSIWYG loads to help prevent loading failures.
      • Reducing memory usage for CSV request event report.
      • Fixed business hours calculation issue on first response speed.
      • Fixed bug that would disallow "0" being entered as a value in a text custom field.
      • Fixed the styling on the drag and drop upload status dialog
      • Fixed bug with ordering by date criteria in filters. It now works as expected with date based groupings.
      • Fixed bug with UTF8 characters in email header spam reports preventing emails from importing.
      • Fixed PgSQL full text search issues.
      • Fixed bug where custom fields could be edited to erase their title
      • Fixed character set handling in response reports
      • Fixed file handling for files with jgep instead of jpg file extensions



      03-13-2017 / HelpSpot 4.6.9

      Recent Requirement Changes

      • HelpSpot now requires at least PHP 5.6 or PHP 7
      • HelpSpot database requirements: MySQL based installations are now MySQL 5.6 or MariaDB 10.0.5

      Bug Fixes

      • Fixed issue where database full text quick search could return all records instead of only the correct records.
      • Fixed issue where full text filter could return no results.
      • Addressed memory leak in v3 to v4 request conversion.

      02-27-2017 / HelpSpot 4.6.8

      Recent Requirement Changes

      • HelpSpot now requires at least PHP 5.6 or PHP 7 
      • HelpSpot database requirements: MySQL based installations are now MySQL 5.6 or MariaDB 10.0.5

      Improvements

      • Brought back database-based searching as SqlServer and MySQL both now more easily support and allow Full Text indexing setup programmatically. SphinxSearch can still be used, but may become depreciated.
      • Improved custom field "always visible" explanation text

      Windows Installer

      • SqlServer drivers for PHP 7.0 updated to latest available version, resolves potential issue with connection problems
      • PHP fileinfo module added, resolving issue where some files had an incorrect mime type (file type) associated with them
      • Fixed issue where bundled mysql database name was assumed rather than retrieved dynamically
      • max_input_vars php.ini setting updated to allow for long requests, resolves issue where customer with large numbers of custom fields could not create new requests

      Bug Fixes

      • Fixed issue with Outlook 2016 headers and parsing "reply above" text
      • Fixed bug in updating to version 4 where some HS_Settings items were not encoded to utf8
      • Fixed but in updating to version 4 where text-based custom fields were not encoded to utf8
      • Fixed issue where emailed changes to a request (staff notification) may not have included each change 
      • Fixed issue where staff notifications could fail on email-based request updates when required custom fields  were not filled in
      • Fixed issue where portal "Most Helpful Articles" returned incorrect book results
      • Fixed issue where grouping options were different in the requests over time report vs matrix report
      • Fixed issue where long field values needed to be truncated within the HS_Request_Events table, which tracks changes to a request over time
      • Fixed an issue where merges could delete a request erroneously
      • Fixed issue where the table of results action in a automation would send staff notifications and create request history items.



      01-05-2017 / HelpSpot 4.6.6

      Bug Fixes

      • Updated WYSIWYG editor to properly escape special characters like "<" and ">".
      • Fixed markdown parsing on auto notify triggers

      12-27-2016 / Version 4.6.5

      Requirements Change

      HelpSpot now requires at least PHP 5.6 or PHP 7

      Enhancements

      • Disabled staff are now hidden on the today board report.
      • Added the ability to use a custom field tag in the TO: field of the "External Message" action on automations and triggers.
      • Added automatic installation of the C++ redistributable library for windows installations.

      Bug Fixes

      • Fixed inconstancies in the productivity first response speed report.
      • Fixed bug with upload limit warning that could prevent attachment uploading.
      • Added logic to prevent emails from running through the markdown parser if it already contains html.
      • Fixed bug where request log information was not included in notification emails.
      • Modified the WYSIWYG editor theme to improve readability.
      • Corrected link in in install.txt.
      • Improved IMAP mailbox code testing.
      • Fixed issue that prevented the windows upgrader from properly connecting to MySQL installations.

      If you are using custom portal templates, HelpSpot 4.6 has some minor portal template changes documented here: https://support.helpspot.com/index.php?pg=kb.page&id=517

      12-07-2016 / Version 4.6.4

      Requirements Change

      HelpSpot now requires at least PHP 5.6 or PHP 7

      Bug Fixes:

      • Fixed bug where connection to SphinxSearch may not be made correctly when searching
      • Fixed bug where public API searches for KB/ Forums bypassed SphinxSearch

      12-06-2016 / Version 4.6.3

      Requirements Change

      HelpSpot now requires at least PHP 5.6 or PHP 7

      Bug Fixes:

      • Fixed issue where License was not checked during runs of tasks.php / tasks2.php
      • Fixing issue where log of a trigger being run did not appear in request history if the trigger did not make a change to the request (for example if it only sent a notification or a webhook)


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