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11-28-2018 / HelpSpot 4.8.11


Enhancements

  • Added a feedback column for thermostat responses in the filter options
  • Thermostat results can now be viewed in closed requests

Bug Fixes

  • Optimize the thermostat score query so it doesn't retrieve all requests.
  • Fixed thermostat filter criteria not saving properly
  • Removed unneeded logging from the WYSIWYG editor

Recent Requirements Change

In version 4.8.5+ we added compatibility with PHP 7.1 and PHP 7.2. To facilitate this, IonCube Loader must be updated to the latest version on linux based installations (http://www.ioncube.com/loaders.php). On Windows installations this will be done automatically through the installer. 


11-13-2018 / HelpSpot 4.8.10

Bug Fixes

  • Fixed bug where the session check would error out on specific PHP versions with specific error reporting levels.

Enhancements

Recent Requirements Change

In version 4.8.5+ we added compatibility with PHP 7.1 and PHP 7.2. To facilitate this, IonCube Loader must be updated to the latest version on linux based installations (http://www.ioncube.com/loaders.php). On Windows installations this will be done automatically through the installer. 


11-05-2018 / HelpSpot 4.8.9

Bug Fixes

  • Add error_reporting to installer so it doesn't fail on PHP 7.2.
  • Remove logging on draft save.
  • Fixed regression where drag and drop image uploads would not be embedded properly.
  • API and Mobile app now properly respect user access restrictions.
  • Enabled MySQL driver on SQLServer installations to support Sphinx full text search if enabled.

10-17-2018 / HelpSpot 4.8.8

Bug Fixes

  • Fixed a bug where admin links for staff notifications generated from a secondary portals lead to the wrong location.
  • Fixed notifications that could be sent to disabled staff from mail rules and triggers.
  • Fixed issue with saving SMTP passwords when creating a new mailbox.
  • Admin theme JS is now loaded on the login page.
  • Fixed open redirect.
  • Added noopener noreferrer directives on _blank links.
  • The HS_Request_Events table is now locked prior to deletion commands to prevent merge failures.
  • Revised javascript for saving drafts and notes in the HelpSpot WYSIWYG editor to prevent save failures.

Improvements

  • Updated filter logic to be more efficient on certain time-based filters.
  • Add dtGMTLastPublicUpdate to private api filter get 

New Features

  • Thermostat integration now supports both NPS and CSAT surveys


08-30-2018 / HelpSpot 4.8.6

Bug Fixes

  • Fixed issue with drivers where connections to Sphinx would resulted in connect errors.
  • Customer emails via a trigger or rule are now logged properly in the request history.
  • Fixed bug where HS_Request_Events entries would be removed when merging requests.
  • Custom pages now are included in a way that is more compatible with custom code.
  • Remove logging of thermostat 403 codes
  • Fixed bug where HTML in email parser tags prevented them from being replaced properly.

New Features

  • Zapier can now automatically subscribe to events in HelpSpot. Coming soon to the Zapier app!

Windows Installer Changes

  • Apache has been updated for better support of PHP 7.2

Recent Requirements Change

In version 4.8.5+ we added compatibility with PHP 7.1 and PHP 7.2. To facilitate this, IonCube Loader must be updated to the latest version on linux based installations (http://www.ioncube.com/loaders.php). On Windows installations this will be done automatically through the installer. 

07-19-2018 / HelpSpot 4.8.5

An IonCube Update Needed For This Release

This update introduces compatibility with PHP 7.1 and PHP 7.2. To facilitate this, IonCube Loader must be updated to the latest version on linux based installations (http://www.ioncube.com/loaders.php). On Windows installations this will be done automatically through the installer. 

Bug Fixes

  • Fixed constant that was not defined in the installer
  • Fixed bug with query on SQL Server used to build the matrix report that could lead to faulty results
  • Fixed XSS bug
  • Removed align attribute on incoming email to improve formatting
  • Fixed triggers, automations and mail rules so they cannot assign requests to disabled staff

Windows Installer Changes

  • This version installs PHP 7.2

05-15-2018 / HelpSpot 4.8.3

The PHP Installation for Windows installs has been upgraded to PHP 7.0.30.

Bug Fixes

  • Fixed inline images flag in API for mobile app usage
  • Resolved bug to correctly ping thermostat API using the "since" parameter
  • Fixed thermostat integration problem that could log an error under a normal condition

05-07-2018 / HelpSpot 4.8.2

Bug Fixes

  • Fixed issue where upgrader would fail to add new columns to the database for secondary portals.
  • Fixed CSS issue with line breaks in requests notes.

05-03-2018 / HelpSpot 4.8.1

Enhancements

  • New data administrations features allow for customer information export and deletion. Details can be found here.
  • A privacy policy and end user agreement can now be added to portal forms. More details here.
  • Thermostat.io surveys can now be integrated directly into HelpSpot.
  • These enhancements require updates to custom language packs documented here.

Bug Fixes

  • Fixed issue where not all character set would be rendered correctly in concatenated strings.
  • Updated the WYSIWYG editor to correct issues with the latest Safari release
  • Fixed the file upload dialogue erroneously appearing on the latest Safari release
  • Added word-break so super long URLs will not overflow request history
  • Addressed XSS vulnerability



04-05-2018 / HelpSpot 4.7.8

Bug Fixes

  • Fixed issue where the ajax lookup field would not properly call the script and display a new page instead.

04-02-2018 / HelpSpot 4.7.7

Enhancements

  • An empty string passed in an API parameter will now reset the field specified.
  • Auto replies on request creation now include CC'd recipients so that they can add their responses to the message thread.

Bug Fixes

  • Fixed issue where invalid email address in instant reply actions could make an automation not run
  • Ajax lookup fields now send data internally as a POST to avoid webserver GET size restrictions. No changes are needed to existing ajax lookup field scripts
  • Fixed error where triggers could run twice for the same request update.
  • Audio and Image attachments are now shown inline by default when retrieving a file.
  • Headers are now properly show when quoting an external message
  • Fixed problem where a long running query in tasks2.php could cause an error.
  • Fixed error where email parser could be overly greedy and import a blank message.
  • Removed IE 9 compatibility mode in the default portal templates as it interferes with Google embeds
  • Fixed issue with Korean charsets in the from line


01-19-2018 / HelpSpot 4.7.6

Bug Fixes

  • Fixed issue with KB attachments not being served properly
  • Revised loading of javascript resources

01-18-2018 / HelpSpot 4.7.5

Bug Fixes

  • Fixed handling of audio files so they can be played by embedded browser players.
  • Escaped file attachment names in alt text
  • Upgraded PHP on windows installations to PHP 7.0.27

01-02-2018 / HelpSpot 4.7.4

Recent Requirement Changes

  • HelpSpot now requires at least PHP 5.6 or PHP 7 
  • HelpSpot database requirements: MySQL based installations are now MySQL 5.6 or MariaDB 10.0.5

Enhancements

  • Added a private.document.get method to the API.
  • Added the ability to view pdf attachments in the browser with a new "view" link.
  • Automations can now perform live lookup searches and insert customer data automatically.

Bug Fixes

    • Fix handling of illegal characters in file extensions for the attachments:toFile command
    • Request events table is now create explicitly with the innodb storage engine
    • The subject line in the portal request form is now preserved if validation fails
    • Attachments are now forced to download from portal links
    • Full size image links now correctly show in the browser


    11-15-2017 / HelpSpot 4.7.3

    Recent Requirement Changes

    • HelpSpot now requires at least PHP 5.6 or PHP 7 
    • HelpSpot database requirements: MySQL based installations are now MySQL 5.6 or MariaDB 10.0.5

    Bug Fixes

      • Headers for requests created via the portal are only added if using the CC feature.
      • Header data insertion for requests created via the portal not correctly identify the From: and To: fields 

      11-13-2017 / HelpSpot 4.7.2

      Recent Requirement Changes

      • HelpSpot now requires at least PHP 5.6 or PHP 7 
      • HelpSpot database requirements: MySQL based installations are now MySQL 5.6 or MariaDB 10.0.5

      Security Fixes

      • This release contains two critical security fixes. The details of these will be released on to the public on Feb 6th, 2018 in order to allow time for self-hosted installations to upgrade (CVE-2017-16755 and CVE-2017-16756). Please update your HelpSpot instances as soon as possible.
        • HelpSpot Cloud customers will be upgraded automatically
        • If you have customized the loginbar.tpl.php or js.tpl.php portal template files  (most custom portals do not modify these files) you will need to update those files as directed here.

      Features

      • The public portal now contains options for adding a subject line and cc'd contacts when creating a request. These options can be turned on/off in Admin > Settings > Portal. If you have customized your portal templates you may need to merge in changes from the default templates. Read more about the template changed here.

      Bug Fixes

      • Incorrect header information is no longer displayed when quoting a private note.
      • Better cleaning of file names when converting database stored attachments to file system based attachments
      • Fixed "assigned to" > "logged in user" criteria in triggers so that they work as expected
      • Fixed bug where an email with only a plaintext version could not be parsed for tags such as ##forward:true## (even if added in the subject line).
      • Fixed issue with database server checks when doing a new install on SQL Server

      10-12-2017 / HelpSpot 4.7.1

      Bug Fixes

      • Fix for reporting tags display issue.

      10-10-2017 / HelpSpot 4.7.0

      Enhancements

      • New HelpSpot logo.
      • Added  --optimize flag to search:config command for SphinxSearch users. For those with a large number of requests (hundreds of thousands to millions), Sphinx can fail often while indexing. This reduces the number of request history items indexed per request to only the newest 50 request history notes to save space/resource usage while still allowing relevant search.
      • Tweaked wording depending on if HelpSpot is detected to be used internally ("help desk") vs as customer support for customers ("customer support")
      • General history search now ignores empty fields making it easier to find historical requests.
      • You can now select whether you want a trigger to log its runs in the request history. This is useful for triggers that perform background operations like syncing data between external systems.
      • Added better logging around sending email
      • Added extra message headers to allow more email clients to thread HelpSpot emails
      • Added additional logging for failed LDAP authentication attempts

      Bug Fixes

      • New version of WYSIWYG editor that includes a fix for the cursor being in the wrong position after pasting.
      • Correcting an issue where HelpSpot did not correctly detect that it was an older version than the latest stable in order to notify admins of new versions.
      • Fixed bug where SQLServer returned an error when updating a request with a period in the request ID was present in the URI
      • Updated report and business hours explanation per report so it was less generic
      • Fixed a bug where scroll bar in area where you can select tags (on a request page) did not function
      • Fixed a bug where MySQL databases with many custom fields prevented fulltext indexes from being added on update to HelpSpot 4.6.10
      • Updated how HelpSpot tests for MySQL version
      • Fixed date inaccuracy in reports.


      07-11-2017 / HelpSpot 4.6.10

      Recent Requirement Changes

      • HelpSpot now requires at least PHP 5.6 or PHP 7 
      • HelpSpot database requirements MySQL based installations are now MySQL 5.6 or MariaDB 10.0.5

      Enhancements

      • Responses search now displays folders in order to make identifying the appropriate response easier.
      • Installers now default to database based full text search
      • Date / Time columns now available for opening and closing dates in filters.

      Bug Fixes

      • The cHD_TAKEIT_DOCHECK now works with filters.
      • The installer now checks  for php 5.6 as the minimum version.
      • Out of Office now properly redirects requests that are open in a staff member's queue if they are updated.
      • Deactivating a staff member now moves their open requests to the inbox.
      • Fixed bug where custom date field filters could be off by 1 day.
      • Fixed mime type handling for less common Excel file types
      • Updated the WYSIWYG editor to version 2.2.1.59 to correct the cursor placement issue after pasting among other fixes.
      • Adjusted how the WYSIWYG loads to help prevent loading failures.
      • Reducing memory usage for CSV request event report.
      • Fixed business hours calculation issue on first response speed.
      • Fixed bug that would disallow "0" being entered as a value in a text custom field.
      • Fixed the styling on the drag and drop upload status dialog
      • Fixed bug with ordering by date criteria in filters. It now works as expected with date based groupings.
      • Fixed bug with UTF8 characters in email header spam reports preventing emails from importing.
      • Fixed PgSQL full text search issues.
      • Fixed bug where custom fields could be edited to erase their title
      • Fixed character set handling in response reports
      • Fixed file handling for files with jgep instead of jpg file extensions



      03-13-2017 / HelpSpot 4.6.9

      Recent Requirement Changes

      • HelpSpot now requires at least PHP 5.6 or PHP 7
      • HelpSpot database requirements: MySQL based installations are now MySQL 5.6 or MariaDB 10.0.5

      Bug Fixes

      • Fixed issue where database full text quick search could return all records instead of only the correct records.
      • Fixed issue where full text filter could return no results.
      • Addressed memory leak in v3 to v4 request conversion.
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