HelpSpot 5.5.9

Written by Ian Landsman · 03.11.2025

Breaking Changes

HelpSpot 5.5.0 had breaking changes. If you are upgrading from a earlier version please review the HelpSpot 5.5.0 release notes.

New Features

  • Added the ability to set a maintenance mode custom message when using the command line maintenance mode option.
  • Added support for PHP 8.4; supported PHP versions are now 8.2 through 8.4.
  • Implemented an optional IMAP library that can connect to IMAP mailboxes without the need for the PHP IMAP extension.

Bug Fixes

  • Fixed unnecessary audit log entry for cHD_PORTAL_CAPTCHA_WORDS on a fresh install.
  • Fixed the ordering of categories in the staff profile category list.`
  • Fixed an error where staff members in the ‘Assigned To’ dropdown don’t show up in alphabetical order.
  • Fixed missing bcc header for Gmail sending.
  • Fixed API token display for some tokens in the staff profile.
  • Fixed the staff reassignment report causing a 500 error on SQL Server.
  • Fixed error with enabling round-robin on a new category.
  • Fixed redirect error when using /altlogin to debug SAML connections.
  • Updated framework dependencies.

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Ian Landsman
Ian founded HelpSpot in 2005 with the goal of making every interaction with your customers simple and efficient.
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