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Dave Hicking

January 23, 2025 / Release Notes / 428 Words

HelpSpot 5.5.0

This release includes new features, bug fixes, and updates to frameworks and dependencies.

Breaking Changes

  • PHP Requirement: HelpSpot now requires PHP 8.2 or 8.3.
  • Windows Installer: The Windows Installer has been removed. To install or upgrade HelpSpot on Windows, please refer to our documentation.
  • Language Packs: Language packs are now provided as part of HelpSpot. We are shipping English, German, and Dutch languages with this release; if you need another language, please contact support. If you’ve made any previous language customizations, you’ll need to re-do them by customizing Language Strings in the Admin section of HelpSpot.
  • Portal Template Updates: Legacy language constants in customized portal template files will need to be updated to use the lg() helper function.

New Features

  • Custom Logo Upload: You can now easily upload your own logo to your support portal without modifying portal templates.
  • Dutch & German Support: Dutch and German languages are now natively supported in HelpSpot!
  • Language Customization: Wish something in HelpSpot was called something else? You can now override language used in HelpSpot by modifying Language Strings.

Enhancements

  • WYSIWYG Editor: Updated WYSIWYG editor with new formatting features.
  • Accessibility Improvements: Color and contrast tweaks to text in HelpSpot to better support accessibility standards.
  • Credit Card Redaction: Improved credit card redaction functionality to minimize false positives.
  • CC Recipient Control: Optionally remove the ability for customers to add additional CC recipients to a request.
  • LDAP Authentication: New LDAP authentication library and LDAP authentication added to portal settings.
  • Mailbox Error Display: Better email mailbox error display in the admin area.
  • Mailbox Connection Testing: When adding a new Google or Microsoft mailbox, you can now easily test to make sure you’ve correctly connected before enabling the mailbox.
  • Email Template Validation: Changes to variables in email templates are now validated against known errors.

Bug Fixes

  • Fixed a bug where exporting customer info by email didn’t work properly.
  • Fixed a rare bug that displayed portions of the HelpSpot login page in the request UI.
  • Fixed a bug when creating Secondary Portals on self-hosted Windows installations that caused the file paths to be generated incorrectly.
  • Fixed a syntax error in Mailbox display name presets.
  • private.filter.get now returns a 4xx error if an invalid ID is passed in.
  • Email subject edits are now preserved when switching between Public, Private, and External message types.
  • Fixed an issue with parsing CC’d email headers that have malformed addresses.