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11-29-2016 / Version 4.6.2

Requirements Change

HelpSpot now requires at least PHP 5.6 or PHP 7

Improvements:

  • PHP 7 Support!
  • New "Getting Started" page with checklist appears when Admin user logs in before making configuration changes, such as inviting Staff or adding Email Mailboxes
  • Added logging of delete (from spam and trash) actions at the time requests are permanently deleted to the data/logs/helpspot.log file.
  • Quoting/Forwarding request history messages will include CC emails on the message
  • Updated WYSIWYG editor to latest version
  • When converting a note to a request a link is added for easier cross referencing.
  • Added hidden setting (cEXTRASECURITYOPTIONS) that allow you to select a specific TLS version for SMTP connections.
  • Improved the wording when deleting spam via the command line.
  • Added more relevant information to the login screen
  • Improved attachment filename parsing
  • The existing request's category and assignment are preserved when converting a request note to a new request
  • New event logging table HS_Request_Events and an associated command line tool to export event logs.

Bug Fixes:

  • Fixed issue where capitalization was used in default catpcha words on the customer portal
  • Fixed issue where exception errors did not make it to log file unless cDEBUG was enabled (all errors should be logged regardless of user-facing error messages being enabled)
  • Filter: Ordering results by status orders by status name alphabetically, rather than status ID, numerically
  • Fixed bug where external emails with "Do Not Email" selected resulted in an error
  • Fixed API bug in SqlServer where searching by xRequest used a string rather than integer value
  • Fixed bug where Filter/Trigger conditions for category/staffer had unassigned option twice
  • Fixed bug in some email clients where content below REPLY ABOVE was not properly stripped out when inserting into helpspot request history
  • Fixed bug where drag+drop files of size over the file-upload limit did not receive an error message (failed silently)
  • Fixed bug where secondary portals would show most helpful KB articles for all KBs if no KBs were selected.
  • Fixed issue where KB page would display public preview button before it was made public.
  • Fixed bug productivity report values.
  • Fixed bug where the "Mailbox" column header in Admin > Email Mailboxes shows the Reply-To Address, not the Mailbox.
  • Fixed bug where SMTP testing in the admin area required you to enter the password even if the password was unchanged.
  • Updated links to HelSpot hosted training resources
  • Fixed bug where the CC line of a quoted message could include recipients to did not actually receive the message.
  • Fixed issue where HS_Request.dtGMTClosed is updated incorrectly when an automation modifies the request while it is closed.
  • New and updated SMTP connections using TLS security default to tlsv1.2. The new cEXTRASECURITYOPTIONS can be used to select a specific TLS version
  • Custom fields that have data larger than the defined length in version 3.2.12 now properly upgrade to version 4 without manual intervention.
  • Fixed the wrong request check link being sent on a mail rule instant reply.
  • Hide getting started redirect if the getting started screen is dismissed.
  • Fixed full text searching in PHP 7
  • Fixed javascript console error from tooltip
  • Disabled staff are no longer shown a knowledge base editors

Windows Installer Changes

  • The windows installer now installs PHP 7 by default


11-01-2016 / Version 4.6.1 - Beta

This is a beta release. We recommend implementing this release in a staging environment before deploying it to production. 

Requirements Change

HelpSpot now requires at least PHP 5.6 or PHP 7

Improvements:

  • PHP 7 Support!
  • New "Getting Started" page with checklist appears when Admin user logs in before making configuration changes, such as inviting Staff or adding Email Mailboxes
  • Added logging of delete (from spam and trash) actions at the time requests are permanently deleted to the data/logs/helpspot.log file.
  • Quoting/Forwarding request history messages will include CC emails on the message
  • Updated WYSIWYG editor to latest version
  • When converting a note to a request a link is added for easier cross referencing.
  • Added hidden setting (cEXTRASECURITYOPTIONS) that allow you to select a specific TLS version for SMTP connections.
  • Improved the wording when deleting spam via the command line.
  • Added more relevant information to the login screen
  • Improved attachment filename parsing
  • The existing request's category and assignment are preserved when converting a request note to a new request

Bug Fixes:

  • Fixed issue where capitalization was used in default catpcha words on the customer portal
  • Fixed issue where exception errors did not make it to log file unless cDEBUG was enabled (all errors should be logged regardless of user-facing error messages being enabled)
  • Filter: Ordering results by status orders by status name alphabetically, rather than status ID, numerically
  • Fixed bug where external emails with "Do Not Email" selected resulted in an error
  • Fixed API bug in SqlServer where searching by xRequest used a string rather than integer value
  • Fixed bug where Filter/Trigger conditions for category/staffer had unassigned option twice
  • Fixed bug in some email clients where content below REPLY ABOVE was not properly stripped out when inserting into helpspot request history
  • Fixed bug where drag+drop files of size over the file-upload limit did not receive an error message (failed silently)
  • Fixed bug where secondary portals would show most helpful KB articles for all KBs if no KBs were selected.
  • Fixed issue where KB page would display public preview button before it was made public.
  • Fixed bug productivity report values.
  • Fixed bug where the "Mailbox" column header in Admin > Email Mailboxes shows the Reply-To Address, not the Mailbox.
  • Fixed bug where SMTP testing in the admin area required you to enter the password even if the password was unchanged.
  • Updated links to HelSpot hosted training resources
  • Fixed bug where the CC line of a quoted message could include recipients to did not actually receive the message.
  • Fixed issue where HS_Request.dtGMTClosed is updated incorrectly when an automation modifies the request while it is closed.
  • New and updated SMTP connections using TLS security default to tlsv1.2. The new cEXTRASECURITYOPTIONS can be used to select a specific TLS version

Windows Installer Changes

  • The windows installer now installs PHP 7 by default

09-19-2016 / Version 4.5.11

Bug Fixes

  • Fixed an issue where saving the Admin > Settings page (regardless of any changes made) reset the Admin > Settings > Email Integration > SMTP Password field, causing email errors when the default outgoing mailbox was used.


09-13-2016 / Version 4.5.10

Bug Fixes

  • Added password confirm field when editing Admin > Email Mailboxes

09-12-2016 / Version 4.5.9

Bug Fixes

  • Fixed issue for programatic mailbox creation for cloud customers.

09-06-2016 / Version 4.5.8

Bug Fixes

  • Adjust the local storage when creating requests to prevent it from repopulating on the next request. 
  • Improved email validation on the request page and ensure the WYSIWYG keeps formatting on failed validation
  • When a request is closed prevent pinning/unpinning notes. 
  • Fixed JS error on holiday hours setup.
  • Adjusted the wording when deleting KB attachments
  • Fixed tLog serialization error when updating from HelpSpot 3
  • Fixed "/" in file names of attachments causing download errors

Enhancements

  • Email account passwords are now hidden on setup pages

07-22-2016 / Version 4.5.7

Bugs

  • Fixed issue with utf8 conversion on subject and from in email parsing
  • Fixed issue  where time tracker would not record time if "update request" was used instead of "log time."
  • Fixed file CID error when attaching images to email.

07-20-2016 / Version 4.5.6

Bug Fixes

  • Fixed bug where swift error would be thrown when an image was reattached. 

07-18-2016 / Version 4.5.5

Bug Fixes

  • Resolved round-robin issue where OOO user caused round robin to not cycle through all staffers
  • Fixed display issue with the color picker when editing custom fields. 
  • Fixed issue where drill down fields could have extra space.
  • Fixed issue where reattaching could throw an error.
  • Added validation to the email field when creating requests.
  • Added save draft feature to the wysiwyg editor.
  • Resolved edge case where inactive staff's reply to their own request would show as from staff. 
  • Updated wysiwyg editor configuration instructions
  • Resolved issue where drafts from one request could be populated into the editor for a new request.
  • Added error logging to custom field creation.
  • Fixed display issue where long field names were not properly handled in the matrix report.
  • Quoted message history items are now appended instead of replacing the editor content.


06-28-2016 / Version 4.5.4

Improvements

  • Windows install wizard backs up Apache configuration for customers who have customized their apache2/conf/httpd.conf file
  • Windows installer runs a last update procedure via a background command, removing the need for customers to click through a web interface on updates and improving reliability of expensive database operations during an update. Effective when updating to HelpSpot 4.5.4+ (from any previous version).

Bug Fixes

  • Fixed an issue where customers using MySQL 5.7 (or earlier versions with strict mode on) received an error while updating HelpSpot related to adding a new LONGTEXT column with a default string value

06-24-2016 / Version 4.5.3

Important Upgrade Notice: 

Some customers have run into an error when installing this update that indicates there is a duplicate column named fPinned on the HS_Request_History table. This error can be fixed manually by following these directions: Fixing fPinned Upgrade Error 

Bug Fixes

  • On create Triggers setup to run out of or inside business hours could cause requests to not be properly created on import.
  • Added longer timeouts for reports for large Matrix datasets.
  • Prevent a fallback to "LIKE" search queries on large HelpSpot databases when Sphinx is not installed or working correctly.


06-23-2016 / Version 4.5.2

Important Upgrade Notice: 

Some customers have run into an error when installing this update that indicates there is a duplicate column named fPinned on the HS_Request_History table. This error can be fixed manually by following these directions: Fixing fPinned Upgrade Error 

Bug Fixes

  • Quoting a message caused existing text to be removed
  • Problems creating a new request when not using the WYSIWYG
  • Files not attached to a new request when using a response
  • Fixed Sphinx connection issue
  • Fallback to searching database when SphinxSearch is disabled is now limited to request history database table of less than 500,000 rows
  • Fixed error where request notes would not "unpin" on SQLServer installs


06-21-2016 / Version 4.5.0

Important Upgrade Notice: 

Some customers have run into an error when installing this update that indicates there is a duplicate column named fPinned on the HS_Request_History table. This error can be fixed manually by following these directions: Fixing fPinned Upgrade Error 

Important changes

  • CSV export now uses a tab as a delimiter. 
  • Triggers have been changed so that if multiple are matched each one gets fresh data from the previous trigger(s).

Features

  • Added new matrix report
  • Added new productivity report
  • Added new streamlined WYSIWYG editor
  • Add check/uncheck all to category and custom field lists.
  • Predefined lists may now have colors associated with each option which will be displayed in filter results allowing you to create colored labels in the UI. Every predefined list can optionally use these, more than one list may be included in any filter for a grid of labels.
  • Added ability to pin a public note in request history so it's always on top
  • Added a "not urgent" condition to Automation Rules.
  • Dropzone added for drag and drop of files to attach to outgoing messages. Images will be inserted into the WYSIWYG editor.
  • Added Relative Date since Open "60 days" option in automation condition
  • Added a database index to HS_Login_Attempts for customers with large numbers of rows in that table
  • Sphinxsearch configuration command (search:conf) has new flag "--data-path" which can set the configured path to save the (potentially large) index files
  • Added a new integrations page in the admin area for information about Zapier integrations
  • 'select', 'decimal', 'text', 'ajax', 'numtext', 'regex' fields can now be grouped in filters.
  • Removed the last name from the staffer's info when emailing request history to a customer.

Bug Fixes

  • Fixed improper CSV formatting in Excel by switching to tab separation instead of comma separation
  • Triggers have been changed so that if multiple are matched each one gets fresh data from the previous trigger(s).
  • Adjusted the email loop check criteria
  • Updated several links to HelpSpot resources
  • Fixed bug where signature could be included twice in batch responses
  • When logging time, the time tracker now resets the timer after logging time
  • Fixed business hours seeder so that good defaults are included on new installs
  • Removed mention of sphinx in search results when no results found

Language File Additions and Changes

These files have additions and changes that will need to be included in custom language packs.

  • lg.general.php
  • lg.pg.admin.tools.customfields.php
  • lg.pg.admin.tools.portals.php
  • lg.pg.admin.users.php
  • lg.pg.ajax_gateway.php
  • lg.pg.conditional.ui.php
  • lg.pg.reports.php
  • lg.pg.request.php

06-21-2016 / Version 4.5.1

Important Upgrade Notice: 

Some customers have run into an error when installing this update that indicates there is a duplicate column named fPinned on the HS_Request_History table. This error can be fixed manually by following these directions: Fixing fPinned Upgrade Error 

Bug Fixes

  • Fixed color picker for color tags on select lists.


05-23-2016 / Version 4.0.30

Bug Fixes

  • Clear out the time tracker after submitting a time event

Other Changes

  • Changes to the internal licensing system

04-25-2016 / Version 4.0.29

Bug Fixes

  • Fixed issue in output of secondary portals which included an invisible null byte character in the output for the config.php file, resulting in hard to diagnose php errors
  • Fixed an issue where email subject lines could get stripped out under certain conditions related to email character set and multipart settings


04-20-2016 / Version 4.0.28

Enhancements

  • Added an index on session table for users with large numbers of sessions.
  • Updated export of csv files to be more compatible with Excel when using special characters.

Bug Fixes

  • Fixed an edge case where round robin auto assignment could end up assigning requests unevenly if a user in the rotation was out of office and had their forwarding setup to go to the Inbox.
  • Certain characters for database passwords in SphinxSearch configuration file are now escaped automatically.
  • Fixed issue where non-multipart emails required converting subject line to utf-8 encoding. This prevents errors when inserting into SqlServer databases.
  • Fixed issue where filenames of a file/attachment being downloaded containing path separators or "%" characters generated an error.

04-08-2016 / Version 4.0.27

Bugs

  • Fixed bug where admin editing a Response changed owner of the response to themselves
  • Fixed issue where SMS notifications were not sent on staff notifications (to staff added to "Notify Staff" section when editing a response)
  • Fixed issue where FULL REQUEST HISTORY email template tag may not have included the most recent note on staff notifications 

Enhancements

  • Security Improvements
  • Admins can change owner of a Response
  • Responses no longer paginated, as it provided an issue for customers with large numbers of responses

04-05-2016 / Version 4.0.26

Bug Fix

  • Temporarily revert trigger changes from 4.0.25 to fix a bug in certain situations that could cause triggers not to run.

04-04-2016 / Version 4.0.25

Enhancement

  • Multiple triggers will test result of previous trigger ran rather than original data

Bug Fixes

  • Fixed missing ##name## replacement in the notify staff on a request email. 
  • Fixed incorrect message that said "Opened via Portal" when a customer reopened a request through replying by email. 
  • Fixed a bug when updating from HelpSpot 3 to HelpSpot 4 where a MySQL databaes connection may be made incorrectly, resulting in an error during update
  • Fixed bug where converting request to public or private note would result in raw HTML being displayed
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