Call Center and Manual Entry
Agents can manually create tickets that are managed and tracked like any other. Perfect for walk-ins, internal tickets, or light call center duties.
Easy Ticket Creation
Manually creating tickets shouldn't be a chore. HelpSpot's single screen entry system makes creating tickets a breeze. Agents
never have to switch tabs or search for hidden fields. Entering the relevant data is convenient even while working the phones.
Canned Responses/Templates
Use Responses as templates for common scenarios or new calls. For example, when an agent starts a new ticket, they can quickly initialize the response, which can
set up all required fields and pre-populate any required text.
Populate Fields
HelpSpot's unique Live Lookup system makes it easy to pull customer data from external sources and populate it in real-time. Perfect for fast and mistake free call center
data entry.
