Agents can manually create tickets that are managed and tracked like any other. Perfect for walk-ins, internal tickets, or light call center duties.
Easy Ticket Creation
Manually creating tickets shouldn't be a chore. HelpSpot's single screen entry system makes creating tickets a breeze. Agents
never have to switch tabs or search for hidden fields. Entering the relevant data is convenient even while working the phones.
Use Responses as templates for common scenarios or new calls. For example, when an agent starts a new ticket, they can quickly initialize the response, which can
set up all required fields and pre-populate any required text.
HelpSpot's unique Live Lookup system makes it easy to pull customer data from external sources and populate it in real-time. Perfect for fast and mistake free call center
We trust HelpSpot with our most important communication—and they've made a huge difference to our business.