Call Center and Manual Entry

Agents can manually create tickets that are managed and tracked like any other. Perfect for walk-ins, internal tickets, or light call center duties.
Example of Call Center and Manual Entry

Easy Ticket Creation

Manually creating tickets shouldn't be a chore. HelpSpot's single screen entry system makes creating tickets a breeze. Agents never have to switch tabs or search for hidden fields. Entering the relevant data is convenient even while working the phones.

Canned Responses/Templates

Use Responses as templates for common scenarios or new calls. For example, when an agent starts a new ticket, they can quickly initialize the response, which can set up all required fields and pre-populate any required text.

Populate Fields

HelpSpot's unique Live Lookup system makes it easy to pull customer data from external sources and populate it in real-time. Perfect for fast and mistake free call center data entry.

Help Desk Software With Call Center Functionality

Tired of losing track of emails?

Organizations using HelpSpot are more efficient and produce more satisfied customers.

Core Modules
Shared Inbox Knowledge Base Reporting Self Service Portal
Email Management Contact Form Agent Entry API
Organizing Tickets
Filters Single Assignment Categorization Advanced Search Batch Operations
Responding to Tickets
Ticket Interface Saved Responses Collision Detection Time Tracking Merge Tickets
Volume Reports Speed Reports Comparison Matrix Email Reports
Triggers SLAs & Automation Rules Automatic Assignment Recurring Tickets
Custom Fields Dark Mode Custom Pages
Multiple Brand Support Portal Templates Email Templates Email Signatures
Permission Groups SAML Authentication Black Box GDPR Tools
Live Lookup NPS/CSAT Surveys Zapier
Cloud On-Premise Cloud Infrastructure Scaling
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Manage your support email, organize your help desk,
and improve your customers experience.