Self Service Support Portal

Reduce customer contacts and provide faster customer service with a self service support portal.

Knowledge Base

Our easy-to-use knowledge base makes adding and managing self service articles easy for agents. Articles can be organized into multiple books and published on the support portal for fast customer self service.

Contact Form

Gather all the data you need upfront with the fully customizable contact form baked into the support portal.

Clean Design

The self service portal is a clean, modern design, making it easy to use right out of the box, or it can be fully customized to match your company brand or website.

Self Service Reporting

The portal tracks what customers are searching for and, more importantly, tracks searches that produce no results. This reporting gives you the data you need to add the articles which will have the most benefit.

Customer Login

Customers can check on the progress of their request by logging into the portal or via a secure access key. Each ticket can also be updated after login with additional notes or documents.

Here’s what you can get done with HelpSpot in 21 days.

Today

Get up and running.

Free onboarding call
Connect your Microsoft or Google inbox
Start responding to tickets in minutes

Day 6

Get comfortable.

Optimize your ticket workflow
Create custom fields and automations
Integrate with your business systems

Day 21

Regret not switching years ago.

Instantly access real-time analytics
A 360° view of your customer support
Never miss a customer request again