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Help Desk Agent Collision Detection

Agent Collision Detection

Avoid duplication with real-time indicators showing when someone else is viewing or replying to a request.
Example of Agent Collision Detection
When two or more agents are viewing the same ticket, all agents will be shown an indicator letting them know others are viewing the request. If they begin editing the request by writing a note or changing any fields, all other agents viewing the request will be notified of that and prevent any duplication of effort.

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“The best Helpdesk, I've used”

“Does what email can't”

“Saved our customer service”

“Gets us out of jams”

“The right tool for the job”

“Made our lives easy”

“A great tool”

“It’s invaluable”

“It’s awfully good”

“A great product”

“Provides fantastic support”

“Huge time saver”

“Bang for the buck”

“It just makes sense”

“The best Helpdesk, I've used”