Cloud Help Desk Software

Looking for a SaaS help desk application that lets you get up and running in minutes? HelpSpot Cloud gives you all the power of HelpSpot without the fuss of running your own servers.

All HelpSpot Cloud servers are hosted on industry leader AWS in the USA or EU, with performance and security enhanced by Cloudflare.

IT Optional

Perhaps your organization doesn't have in house IT, or maybe you simply prefer to host your help desk outside your IT infrastructure. Either way, choosing HelpSpot Cloud gives you all the benefits of hosting it yourself at an affordable price.

Other cloud help desk solutions lock you in, restrict your data and usage, and are extremely expensive. We built our Cloud service from the ground up to avoid those issues with remarkable results. A unique cloud help desk solution that gives you the benefits of a hosted help desk without the downsides.

Dedicated Servers

Each Cloud customer gets a dedicated server for their HelpSpot installation.

US or EU Hosting

Select the region that's best for your organization with no compromises.

Extreme Speed

HelpSpot Cloud runs on SSD drives, 40GBs networking, and modern processors on a platform optimized for HelpSpot.

Installation & Upgrades

We handle initial setup and all upgrades so you're always on the latest version of HelpSpot.

Backups and Uptime

We manage your backups and make sure your help desk is always online.

No Feature Limits

Unlike other Cloud help desk solutions there's no restrictions. Customize PHP branding templates, use custom logic features and more.

DDOS/Attack Protection

All cloud customers using helpspot.com domains (company.helpspot.com) get the full enterprise protection of our partner Cloudflare against DDOS and other forms of attacks.

Your Email Servers

Use our provided email account or bring your own email server. Even mix and match.

Custom Domains

Point your own domain at your HelpSpot Cloud server for a seamless experience.

Lower Costs

Don't buy and manage your own servers. HelpSpot Cloud cuts costs while improving reliability.

All SSL

Every HelpSpot Cloud account gets SSL security and TLS encryption for email connections.

Encrypted at Rest

All data stored on HelpSpot Cloud is encrypted at rest.

Amazon AWS Infrastructure

HelpSpot Cloud runs on the world's most sophisticated cloud platform. Read the details.

Everything You Need

HelpSpot has all the help desk features you need to organize your support better, saving your time, money, and hassle.

Manage tickets, flexible reporting, and an easy-to-use interface are why thousands of companies worldwide choose HelpSpot.

Here’s what you can get done with HelpSpot in 21 days.

Today

Get up and running.

Free onboarding call
Connect your Microsoft or Google inbox
Start responding to tickets in minutes

Day 6

Get comfortable.

Optimize your ticket workflow
Create custom fields and automations
Integrate with your business systems

Day 21

Regret not switching years ago.

Instantly access real-time analytics
A 360° view of your customer support
Never miss a customer request again

Start a trial

Get started with HelpSpot today.
No credit card required.

Start Your 21-Day Free Trial

Book a live demo

Meet with our sales team to talk about your specific needs.

Book a live demo

“Does what email can't”

“Saved our customer service”

“Gets us out of jams”

“The right tool for the job”

“Made our lives easy”

“A great tool”

“It’s invaluable”

“It’s awfully good”

“A great product”

“Provides fantastic support”

“Huge time saver”

“Bang for the buck”

“It just makes sense”

“The best Helpdesk, I've used”