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Call Center and Help Desk Software

Call Center and Manual Entry

Agents can manually create tickets that are managed and tracked like any other. Perfect for walk-ins, internal tickets, or light call center duties.
Example of Call Center and Manual Entry

Easy Ticket Creation

Manually creating tickets shouldn't be a chore. HelpSpot's single screen entry system makes creating tickets a breeze. Agents never have to switch tabs or search for hidden fields. Entering the relevant data is convenient even while working the phones.

Canned Responses/Templates

Use Responses as templates for common scenarios or new calls. For example, when an agent starts a new ticket, they can quickly initialize the response, which can set up all required fields and pre-populate any required text.

Populate Fields

HelpSpot's unique Live Lookup system makes it easy to pull customer data from external sources and populate it in real-time. Perfect for fast and mistake free call center data entry.

Here’s what you can get done with HelpSpot in 21 days.

Today

Get up and running.

  • Free onboarding call
  • Connect your Microsoft or Google inbox
  • Start responding to tickets in minutes
Day 6

Get comfortable.

  • Optimize your ticket workflow
  • Create custom fields and automations
  • Integrate with your business systems
Day 21

Regret not switching years ago.

  • Instantly access real-time analytics
  • A 360° view of your customer support
  • Never miss a customer request again

“Does what email can't”

“Saved our customer service”

“Gets us out of jams”

“The right tool for the job”

“Made our lives easy”

“A great tool”

“It’s invaluable”

“It’s awfully good”

“A great product”

“Provides fantastic support”

“Huge time saver”

“Bang for the buck”

“It just makes sense”

“The best Helpdesk, I've used”

“Does what email can't”

“Saved our customer service”

“Gets us out of jams”

“The right tool for the job”

“Made our lives easy”

“A great tool”

“It’s invaluable”

“It’s awfully good”

“A great product”

“Provides fantastic support”

“Huge time saver”

“Bang for the buck”

“It just makes sense”

“The best Helpdesk, I've used”