Custom Fields

Add unlimited custom fields from 11 different field types so you'll always have the data you need for responding and reporting.

Field Types

Eleven field types ensure HelpSpot can store whatever type of data you need. But custom fields go far beyond storage. Each field can be filtered on, grouped, reported on, and more—all in real-time. As a result, custom fields are first class data.

Predefined List
Drill Down List
Text
Large Text
Date
Date & Time
Checkbox
Number
Decimal
Regular Expression Match
AJAX Selection

Conditional Field Display

Not all custom fields are required for all situations. HelpSpot only shows the necessary fields for the category of request. Change the tickets category, and the fields displayed change with it saving time for agents and reducing mistakes.

Deep Integration

Custom fields are deeply integrated into all aspects of HelpSpot. Filter on them, report on them, field values are available in the API, display them in your filters. Custom fields are always available when you need them.

Here’s what you can get done with HelpSpot in 21 days.

Today

Get up and running.

Free onboarding call
Connect your Microsoft or Google inbox
Start responding to tickets in minutes

Day 6

Get comfortable.

Optimize your ticket workflow
Create custom fields and automations
Integrate with your business systems

Day 21

Regret not switching years ago.

Instantly access real-time analytics
A 360° view of your customer support
Never miss a customer request again