Programming API

The HelpSpot API gives you easy access to all your help desk data. In addition, creating new tickets and making updates to existing tickets is a snap.
Example of Programming API

Create, Read, or Update Tickets

HelpSpot's API makes it easy to interact with any request in the system programmatically. Build custom integrations, create custom reports, or do anything else you can dream up.

Complete Access

The API has access to nearly all HelpSpot subsystems allowing you to build complex applications on top of the API. Customers have gone so far as to build complete custom interfaces with it for special purpose projects.

Zero Code Integrations With Zapier

Leverage Zapier to integrate with thousands of other applications with no coding required.

Push Tickets

Send requests to other systems via the Request Push API. Request push provides a button and comment box on every ticket, which, when used sends details about the request to any other system via API requests.


Leverage HelpSpot's automation system of triggers and rules to issue webhooks. Webhooks allow you to initiate calls to external applications when the automation system detects the correct conditions, giving you maximum control.

Help Desk Software With HTTP API

Tired of losing track of emails?

Organizations using HelpSpot are more efficient and produce more satisfied customers.

Core Modules
Shared Inbox Knowledge Base Reporting Self Service Portal
Email Management Contact Form Agent Entry API
Organizing Tickets
Filters Single Assignment Categorization Advanced Search Batch Operations
Responding to Tickets
Ticket Interface Saved Responses Collision Detection Time Tracking Merge Tickets
Volume Reports Speed Reports Comparison Matrix Email Reports
Triggers SLAs & Automation Rules Automatic Assignment Recurring Tickets
Custom Fields Dark Mode Custom Pages
Multiple Brand Support Portal Templates Email Templates Email Signatures
Permission Groups SAML Authentication Black Box GDPR Tools
Live Lookup NPS/CSAT Surveys Zapier
Cloud On-Premise Cloud Infrastructure Scaling
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