Drive your entire support process with HelpSpot's categorization process that determines who can be assigned,
what custom fields are displayed, and keeps everything organized.
The categorization process also makes onboarding new agents easy as HelpSpot guides them in who can be assigned to a ticket
and what data needs to be captured.
Categorization drives many of HelpSpot's advanced reporting features. Watch trends by category, group your tickets by category over time,
resolution time by category and more. Never fly blind on your help desk again.