Let us fully manage your help desk software in the cloud.
Looking for a SaaS help desk application that lets you get up and running in minutes? HelpSpot Cloud gives you all the power of HelpSpot without the fuss of running your own servers.
Perhaps your organization doesn't have in house IT or maybe you simple prefer to host your help desk outside your IT infrastructure. Either way, choosing HelpSpot Cloud gives you all the benefits of hosting it yourself for at an affordable price.
Other cloud help desk solutions lock you in, restrict your data and usage, and are extremely expensive. We built our Cloud service from the ground up to avoid those issues with remarkable results. A unique cloud help desk solution that gives you the benefits of a hosted help desk without the downsides.
Each Cloud customer gets a dedicated server for their HelpSpot installation.
HelpSpot Cloud runs on SSD drives, 40GBs networking, and modern processors on a platform optimized for HelpSpot.
We handle initial setup and all upgrades so you're always on the latest version of HelpSpot.
We manage your backups and make sure your help desk is always online.
Unlike other Cloud help desk solutions there's no restrictions. Customize PHP branding templates, use custom logic features and more.
All cloud customers using helpspot.com domains (company.helpspot.com) get the full enterprise protection of our partner Cloudflare against DDOS and other forms of attacks.
Use our provided email account or bring your own email server. Even mix and match.
Point your own domain at your HelpSpot Cloud server for a seamless experience.
Don't buy and manage your own servers. HelpSpot Cloud cuts costs while improving reliability.
Every HelpSpot Cloud account gets SSL security and TLS encryption for email connections.
HelpSpot Cloud runs on the worlds most sophisticated cloud platform. Read the details.
HelpSpot has all the help desk features you need to better organize your support, saving your time, money, and hassle.
Manage tickets, flexible reporting, and an easy to use interface are why thousands of companies around the world choose HelpSpot.
If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.
Chief Technology Officer
Need a Nerd
"HelpSpot has made my staff much more efficient and effective. We can easily handle and measure the thousands of tickets we receive each week, and automate processes that don't need a human too. I highly recommend it."
About Need a Nerd
Customer Since: 2014 · Tickets Answered: 82,000+