Cloud Help Desk Software

Let us fully manage your help desk software in the cloud.

Looking for a SaaS help desk application that lets you get up and running in minutes? HelpSpot Cloud gives you all the power of HelpSpot without the fuss of running your own servers.

No IT? No problem.

Perhaps your organization doesn't have in house IT or maybe you simple prefer to host your help desk outside your IT infrastructure. Either way, choosing HelpSpot Cloud gives you all the benefits of hosting it yourself for at an affordable price.

Other cloud help desk solutions lock you in, restrict your data and usage, and are extremely expensive. We built our Cloud service from the ground up to avoid those issues with remarkable results. A unique cloud help desk solution that gives you the benefits of a hosted help desk without the downsides.

Dedicated Servers

Each Cloud customer gets a dedicated server for their HelpSpot installation.

Extreme Speed

HelpSpot Cloud runs on SSD drives, 40GBs networking, and modern processors on a platform optimized for HelpSpot.

Installation & Upgrades

We handle initial setup and all upgrades so you're always on the latest version of HelpSpot.

Backups & Uptime

We manage your backups and make sure your help desk is always online.

No Feature Limits

Unlike other Cloud help desk solutions there's no restrictions. Customize PHP branding templates, use custom logic features and more.

DDOS/Attack Protection

All cloud customers using domains ( get the full enterprise protection of our partner Cloudflare against DDOS and other forms of attacks.

Your Email Servers

Use our provided email account or bring your own email server. Even mix and match.

Custom Domains

Point your own domain at your HelpSpot Cloud server for a seamless experience.

Lower Costs

Don't buy and manage your own servers. HelpSpot Cloud cuts costs while improving reliability.


Every HelpSpot Cloud account gets SSL security and TLS encryption for email connections.

Amazon AWS Infastructure

HelpSpot Cloud runs on the worlds most sophisticated cloud platform. Read the details.

Everything You Need

HelpSpot has all the help desk features you need to better organize your support, saving your time, money, and hassle.

Manage tickets, flexible reporting, and an easy to use interface are why thousands of companies around the world choose HelpSpot.


The HelpSpot Guarantee

If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.

Customer Quote

Bill Brown

Chief Technology Officer
Need a Nerd

"HelpSpot has made my staff much more efficient and effective. We can easily handle and measure the thousands of tickets we receive each week, and automate processes that don't need a human too. I highly recommend it."
About Need a Nerd
Customer Since: 2014   ·   Tickets Answered: 82,000+

Try HelpSpot free for 21 days (Cloud or Server)