Cloud Help Desk Software

Looking for a SaaS help desk application that lets you get up and running in minutes? HelpSpot Cloud gives you all the power of HelpSpot without the fuss of running your own servers.
All HelpSpot Cloud servers are hosted on industry leader AWS with performance and security enhanced by Cloudflare.

IT Optional

Perhaps your organization doesn't have in house IT, or maybe you simply prefer to host your help desk outside your IT infrastructure. Either way, choosing HelpSpot Cloud gives you all the benefits of hosting it yourself at an affordable price.

Other cloud help desk solutions lock you in, restrict your data and usage, and are extremely expensive. We built our Cloud service from the ground up to avoid those issues with remarkable results. A unique cloud help desk solution that gives you the benefits of a hosted help desk without the downsides.

Dedicated Servers

Each Cloud customer gets a dedicated server for their HelpSpot installation.

Extreme Speed

HelpSpot Cloud runs on SSD drives, 40GBs networking, and modern processors on a platform optimized for HelpSpot.

Installation & Upgrades

We handle initial setup and all upgrades so you're always on the latest version of HelpSpot.

Backups & Uptime

We manage your backups and make sure your help desk is always online.

No Feature Limits

Unlike other Cloud help desk solutions there's no restrictions. Customize PHP branding templates, use custom logic features and more.

DDOS/Attack Protection

All cloud customers using helpspot.com domains (company.helpspot.com) get the full enterprise protection of our partner Cloudflare against DDOS and other forms of attacks.

Your Email Servers

Use our provided email account or bring your own email server. Even mix and match.

Custom Domains

Point your own domain at your HelpSpot Cloud server for a seamless experience.

Lower Costs

Don't buy and manage your own servers. HelpSpot Cloud cuts costs while improving reliability.

All SSL

Every HelpSpot Cloud account gets SSL security and TLS encryption for email connections.

Encrypted at Rest

All data stored on HelpSpot Cloud is encrypted at rest.

Amazon AWS Infrastructure

HelpSpot Cloud runs on the world's most sophisticated cloud platform. Read the details.

Everything You Need

HelpSpot has all the help desk features you need to organize your support better, saving your time, money, and hassle.

Manage tickets, flexible reporting, and an easy-to-use interface are why thousands of companies worldwide choose HelpSpot.

Cloud Based Help Desk Software

Launch a customizable help desk system with HelpSpot

Are you tired of losing track of emails? Organizations using help desk software are more efficient and produce more satisfied customers.

Core Modules
Shared Inbox Knowledge Base Reporting Self Service Portal
Channels
Email Management Contact Form Agent Entry API
Organizing Tickets
Filters Single Assignment Categorization Advanced Search Batch Operations
Responding to Tickets
Ticket Interface Saved Responses Collision Detection Time Tracking Merge Tickets
Reporting
Volume Reports Speed Reports Comparison Matrix Email Reports
Automation
Triggers SLAs & Automation Rules Automatic Assignment Recurring Tickets
Customization
Custom Fields Dark Mode Custom Pages
Branding
Multiple Brand Support Portal Templates Email Templates Email Signatures
Permissions
Permission Groups SAML Authentication Black Box GDPR Tools
Integrations
Live Lookup NPS/CSAT Surveys Zapier
Hosting
Cloud On-Premise Cloud Infrastructure Scaling
Get started with HelpSpot
Manage your support email, organize your help desk,
and improve your customers experience.