HelpSpot Cloud Infrastructure
Let us fully manage your customer service in the cloud.
Let us fully manage your customer service in the cloud.
HelpSpot Cloud is hosted on Amazon's Web Services (AWS). Amazon manages risk and undergoes risk assessment to ensure compliance with industry standards. Each HelpSpot cloud instance is hosted on its own dedicated virtual private server. HelpSpot Cloud isolates all data from each instance.
Amazon's data centers have been accredited under:
HelpSpot Cloud employs Amazon's RDS, a secure database service whose access is limited to local, isolated networks only.
Each HelpSpot Cloud instance has their own isolated database, database user and host-based access privileges.
HelpSpot Cloud employs several layers of network protection.
HelpSpot Cloud servers are fully backed up.
Amazon RDS provides database availability and durability. RDS is used within multiple availability zones and is backed up with the last 15 days of data.
HelpSpot Cloud servers themselves are backed up with the last 14 days of data. These include file snapshots of the servers, created once per day.
If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.
Customer Quote
Director of Customer Service
Warner Music Group
"HelpSpot is our astromech droid that gets us out of a lot of jams."
About Warner Music Group
Customer Since: 2012
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Agents: 60
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Tickets Answered: 1,000,000+
Want a Demo?
Let our sales team walk you through a personalized demo. We'll go over all of HelpSpot's core features and answer your questions along the way.
We're also happy to fully customize the demo if you let us know ahead of time what elements are most important for you.
Schedule Your Personal Demo