HelpSpot Cloud is hosted on Amazon's Web Services (AWS). Amazon manages risk and undergoes risk assessment to ensure compliance with industry standards. Each HelpSpot cloud instance is hosted on its own dedicated virtual private server. HelpSpot Cloud isolates all data from each instance.
Amazon's data centers have been accredited under:
HelpSpot Cloud employs several layers of network protection.
HelpSpot Cloud servers are fully backed up.
Amazon RDS provides database availability and durability. RDS is used within multiple availability zones and is backed up with the last 15 days of data.
HelpSpot Cloud servers themselves are backed up with the last 14 days of data. These include file snapshots of the servers, created once per day.