HelpSpot Cloud Infrastructure

HelpSpot Cloud is hosted on Amazon's Web Services (AWS). Amazon manages risk and undergoes risk assessment to ensure compliance with industry standards. Each HelpSpot cloud instance is hosted on its own dedicated virtual private server. HelpSpot Cloud isolates all data from each instance.

Trusted Data Centers

Amazon's data centers have been accredited under:
  • ISO 27001
  • SOC 1 and SOC 2/SSAE 16/ISAE 3402 (Previously SAS 70 Type II)
  • PCI Level 1
  • FISMA Moderate
  • Sarbanes-Oxley (SOX)

Database

HelpSpot Cloud employs Amazon's RDS, a secure database service whose access is limited to local, isolated networks only.

Each HelpSpot Cloud instance has their own isolated database, database user and host-based access privileges.

Firewall

HelpSpot Cloud employs several layers of network protection.
  • All HelpSpot Cloud servers are protected by AWS Security Groups, which allows only traffic of specific types through to their servers.
  • All HelpSpot Cloud servers additionally employ their own firewalls as an added network security layer.
  • When using the provided domain and SSL certificate, Cloudflare is used to help protect against DDoS and various other attacks for you.

Backups

HelpSpot Cloud servers are fully backed up.

Amazon RDS provides database availability and durability. RDS is used within multiple availability zones and is backed up with the last 15 days of data.

HelpSpot Cloud servers themselves are backed up with the last 14 days of data. These include file snapshots of the servers, created once per day.

Launch a customizable help desk system with HelpSpot

Are you tired of losing track of emails? Organizations using help desk software are more efficient and produce more satisfied customers.

Core Modules
Shared Inbox Knowledge Base Reporting Self Service Portal
Channels
Email Management Contact Form Agent Entry API
Organizing Tickets
Filters Single Assignment Categorization Advanced Search Batch Operations
Responding to Tickets
Ticket Interface Saved Responses Collision Detection Time Tracking Merge Tickets
Reporting
Volume Reports Speed Reports Comparison Matrix Email Reports
Automation
Triggers SLAs & Automation Rules Automatic Assignment Recurring Tickets
Customization
Custom Fields Dark Mode Custom Pages
Branding
Multiple Brand Support Portal Templates Email Templates Email Signatures
Permissions
Permission Groups SAML Authentication Black Box GDPR Tools
Integrations
Live Lookup NPS/CSAT Surveys Zapier
Hosting
Cloud On-Premise Cloud Infrastructure Scaling
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