HelpSpot Cloud Infrastructure
Let us fully manage your customer service in the cloud.
Let us fully manage your customer service in the cloud.
HelpSpot Cloud is hosted on Amazon's Web Services (AWS). Amazon manages risk and undergoes risk assessment to ensure compliance with industry standards. Each HelpSpot cloud instance is hosted on its own dedicated virtual private server. HelpSpot Cloud isolates all data from each instance.
Amazon's data centers have been accredited under:
HelpSpot Cloud employs Amazon's RDS, a secure database service whose access is limited to local, isolated networks only.
Each HelpSpot Cloud instance has their own isolated database, database user and host-based access privileges.
HelpSpot Cloud employs several layers of network protection.
HelpSpot Cloud servers are fully backed up.
Amazon RDS provides database availability and durability. RDS is used within multiple availability zones and is backed up with the last 15 days of data.
HelpSpot Cloud servers themselves are backed up with the last 14 days of data. These include file snapshots of the servers, created once per day.
If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.
Customer Quote
Help Desk Manager
New York State Energy Research Development Authority
"As someone that works in a support team, I am constantly amazed how helpful HelpSpot's own support team is. They answer my questions quickly, completely and with aplomb!"
About New York State Energy Research Development Authority
Customer Since: 2009
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Agents: 50
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