Comparison Matrix

Working with help desk metrics can be challenging. The comparison matrix report provides an easy visual interface to your metrics.
Example of Comparison Matrix

Powerful Analysis Through Comparison

It's often hard to utilize your help desk metrics. However, the graphical presentation of the comparison matrix makes key insights pop off the screen. Quickly see all your categories across time to spot trends, compare categories with assigned users to see what everyone is working on at a glance, even compare across custom fields .

Filters

Utilize HelpSpot's filtering engine to filter based on dozens of criteria and thousands of potential combinations so you can drill down to exactly what you need to see.

Save Reports & Email Reports

Once you've dialed in your report exactly as you want it save it so you can instantly access it again in the future. Share your report with teammates, so you're all working off the same report.

Saved reports can then be scheduled to be emailed right to your inbox.

Export

Export any report to CSV to work with it in Excel.

Help Desk Software With Metrics

Launch a customizable help desk system with HelpSpot

Are you tired of losing track of emails? Organizations using help desk software are more efficient and produce more satisfied customers.

Core Modules
Shared Inbox Knowledge Base Reporting Self Service Portal
Channels
Email Management Contact Form Agent Entry API
Organizing Tickets
Filters Single Assignment Categorization Advanced Search Batch Operations
Responding to Tickets
Ticket Interface Saved Responses Collision Detection Time Tracking Merge Tickets
Reporting
Volume Reports Speed Reports Comparison Matrix Email Reports
Automation
Triggers SLAs & Automation Rules Automatic Assignment Recurring Tickets
Customization
Custom Fields Dark Mode Custom Pages
Branding
Multiple Brand Support Portal Templates Email Templates Email Signatures
Permissions
Permission Groups SAML Authentication Black Box GDPR Tools
Integrations
Live Lookup NPS/CSAT Surveys Zapier
Hosting
Cloud On-Premise Cloud Infrastructure Scaling
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and improve your customers experience.