Add unlimited custom fields from 11 different field types so you'll always have the data you need for responding and reporting.
Eleven field types ensure HelpSpot can store whatever type of data you need. But custom fields go far beyond storage. Each
field can be filtered on, grouped, reported on, and more—all in real-time. As a result, custom fields are first class data.
Drill Down List
Date & Time
Regular Expression Match
Not all custom fields are required for all situations. That's why HelpSpot smartly only shows the necessary fields for the
category of request. Change the tickets category, and the fields displayed change with it.
Custom fields are deeply integrated into all aspects of HelpSpot. Filter on them, report on them, field values are available
in the API, display them in your filters. Custom fields are always available when you need them.
Help Desk Software With Custom Fields
Launch a customizable help desk system with HelpSpot
Are you tired of losing track of emails? Organizations using help desk software are more efficient and produce more satisfied customers.