Custom Fields

Add unlimited custom fields from 11 different field types so you'll always have the data you need for responding and reporting.
Example of Custom Fields

Field Types

Eleven field types ensure HelpSpot can store whatever type of data you need. But custom fields go far beyond storage. Each field can be filtered on, grouped, reported on, and more—all in real-time. As a result, custom fields are first class data.
  • Predefined List
  • Drill Down List
  • Text
  • Large Text
  • Date
  • Date & Time
  • Checkbox
  • Number
  • Decimal
  • Regular Expression Match
  • AJAX Selection

Conditional Field Display

Not all custom fields are required for all situations. HelpSpot only shows the necessary fields for the category of request. Change the tickets category, and the fields displayed change with it saving time for agents and reducing mistakes.

Deep Integration

Custom fields are deeply integrated into all aspects of HelpSpot. Filter on them, report on them, field values are available in the API, display them in your filters. Custom fields are always available when you need them.

Help Desk Software With Custom Fields

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Organizations using HelpSpot are more efficient and produce more satisfied customers.

Core Modules
Shared Inbox Knowledge Base Reporting Self Service Portal
Email Management Contact Form Agent Entry API
Organizing Tickets
Filters Single Assignment Categorization Advanced Search Batch Operations
Responding to Tickets
Ticket Interface Saved Responses Collision Detection Time Tracking Merge Tickets
Volume Reports Speed Reports Comparison Matrix Email Reports
Triggers SLAs & Automation Rules Automatic Assignment Recurring Tickets
Custom Fields Dark Mode Custom Pages
Multiple Brand Support Portal Templates Email Templates Email Signatures
Permission Groups SAML Authentication Black Box GDPR Tools
Live Lookup NPS/CSAT Surveys Zapier
Cloud On-Premise Cloud Infrastructure Scaling
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