Email Management

HelpSpot can manage one email mailbox or one thousand. No matter how much email your business receives, HelpSpot can organize it and guarantee nothing falls through the cracks.
Example of Email Management

Unlimited Mailboxes and Emails

HelpSpot can handle all the email you can throw at it. Manage a single support mailbox or hundreds.

Seamless Email Deliverability

HelpSpot pulls in email (IMAP) and sends emails back out (SMTP) exactly like a desktop email client through your mail server. This ensures the highest rates of deliverable, so your support email is never lost or filtered as spam.

Unified Email Management

All emails you receive across all mailboxes are accessible from one shared view making email management a breeze.

Automatic Replies

Set up a unique auto reply to every email mailbox HelpSpot checks, so customers know their email was received.

Customize Emails

The emails you send out through a mailbox can be fully customized to match your brand, to include unified message footers or any other tweaks you'd like.


Automate many aspects of email processing in real-time with Triggers and Live Lookup. Tasks that are impossible using traditional email are completed instantly without human intervention with our email management software.

Help Desk Software With Email Management Functionality

Tired of losing track of emails?

Organizations using HelpSpot are more efficient and produce more satisfied customers.

Core Modules
Shared Inbox Knowledge Base Reporting Self Service Portal
Email Management Contact Form Agent Entry API
Organizing Tickets
Filters Single Assignment Categorization Advanced Search Batch Operations
Responding to Tickets
Ticket Interface Saved Responses Collision Detection Time Tracking Merge Tickets
Volume Reports Speed Reports Comparison Matrix Email Reports
Triggers SLAs & Automation Rules Automatic Assignment Recurring Tickets
Custom Fields Dark Mode Custom Pages
Multiple Brand Support Portal Templates Email Templates Email Signatures
Permission Groups SAML Authentication Black Box GDPR Tools
Live Lookup NPS/CSAT Surveys Zapier
Cloud On-Premise Cloud Infrastructure Scaling
Get started with HelpSpot
Manage your support email, organize your help desk,
and improve your customers experience.