Email Management

HelpSpot can manage one email mailbox or one thousand. No matter how much email your business receives, HelpSpot can organize it and guarantee nothing falls through the cracks.

Unlimited Mailboxes and Emails

HelpSpot can handle all the email you can throw at it. Manage a single support mailbox or hundreds.

Unified Email Management

All emails you receive across all mailboxes are accessible from one shared view making email management a breeze.

Automatic Replies

Set up a unique auto reply to every email mailbox HelpSpot checks, so customers know their email was received.

Customize Emails

The emails you send out through a mailbox can be fully customized to match your brand, to include unified message footers or any other tweaks you'd like.

Seamless Email Deliverability

HelpSpot pulls in email (IMAP) and sends emails back out (SMTP) exactly like a desktop email client through your mail server. This ensures the highest rates of deliverable, so your support email is never lost or filtered as spam.

The latest OAuth standards are supported for both Microsoft Office 365 (Exchange Online) and Google Workspace for the best deliverability and security.

Automation

Automate many aspects of email processing in real-time with Triggers and Live Lookup. Tasks that are impossible using traditional email are completed instantly without human intervention with our email management software.

Here’s what you can get done with HelpSpot in 21 days.

Today

Get up and running.

Free onboarding call
Connect your Microsoft or Google inbox
Start responding to tickets in minutes

Day 6

Get comfortable.

Optimize your ticket workflow
Create custom fields and automations
Integrate with your business systems

Day 21

Regret not switching years ago.

Instantly access real-time analytics
A 360° view of your customer support
Never miss a customer request again