Email Management

HelpSpot can handle all the email you can throw at it. Manage a single support mailbox or hundreds.

HelpSpot pulls in email (IMAP) and sends emails back out (SMTP) exactly like a desktop email client through your mail server. This ensures the highest rates of deliverable, so your support email is never lost or filtered as spam.

All emails you receive across all mailboxes are accessible from one shared view making email management a breeze.

Set up a unique auto reply to every email mailbox HelpSpot checks, so customers know their email was received.

The emails you send out through a mailbox can be fully customized to match your brand, to include unified message footers or any other tweaks you'd like.

Automate many aspects of email processing in real-time with Triggers and Live Lookup. Tasks that are impossible using traditional email are completed instantly without human intervention with our email management software.