Email Templates
Customize all emails sent by HelpSpot to match your requirements.
Custom Design
Tweak any element in every email HelpSpot sends, including emails sent to customers. Modify the templates to completely
match your brand or make a tiny adjustment. You're in full control.
Template Variables & Logic
Insert dozens of template tags for full control over how information is displayed in each email. Then, go further
with IF/ELSE logic conditionals letting you dynamically control what's displayed based on field values of the ticket.
Help Desk Software With Custom Email Templates
Launch a customizable help desk system with HelpSpot
Are you tired of losing track of emails? Organizations using help desk software are more efficient and produce more satisfied customers.
Core Modules
Shared Inbox
Knowledge Base
Reporting
Self Service Portal
Channels
Email Management
Contact Form
Agent Entry
API
Organizing Tickets
Filters
Single Assignment
Categorization
Advanced Search
Batch Operations
Responding to Tickets
Ticket Interface
Saved Responses
Collision Detection
Time Tracking
Merge Tickets
Reporting
Volume Reports
Speed Reports
Comparison Matrix
Email Reports
Automation
Triggers
SLAs & Automation Rules
Automatic Assignment
Recurring Tickets
Customization
Custom Fields
Dark Mode
Custom Pages
Branding
Multiple Brand Support
Portal Templates
Email Templates
Email Signatures
Permissions
Permission Groups
SAML Authentication
Black Box
GDPR Tools
Integrations
Live Lookup
NPS/CSAT Surveys
Zapier
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Cloud
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