Email Templates

Customize all emails sent by HelpSpot to match your requirements.
Example of Email Templates

Custom Design

Tweak any element in every email HelpSpot sends, including emails sent to customers. Modify the templates to completely match your brand or make a tiny adjustment. You're in full control.

Template Variables & Logic

Insert dozens of template tags for full control over how information is displayed in each email. Then, go further with IF/ELSE logic conditionals letting you dynamically control what's displayed based on field values of the ticket.
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We trust HelpSpot with our most important communication—and they've made a huge difference to our business.

Teagan West, Customer Service Manager

The Silent Partner

Your customer service at scale
Amplify your support with HelpSpot: the streamlined
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