Email Templates

Customize all emails sent by HelpSpot to match your requirements.
Example of Email Templates

Custom Design

Tweak any element in every email HelpSpot sends, including emails sent to customers. Modify the templates to completely match your brand or make a tiny adjustment. You're in full control.

Template Variables & Logic

Insert dozens of template tags for full control over how information is displayed in each email. Then, go further with IF/ELSE logic conditionals letting you dynamically control what's displayed based on field values of the ticket.

Help Desk Software With Custom Email Templates

Tired of losing track of emails?

Organizations using HelpSpot are more efficient and produce more satisfied customers.

Core Modules
Shared Inbox Knowledge Base Reporting Self Service Portal
Email Management Contact Form Agent Entry API
Organizing Tickets
Filters Single Assignment Categorization Advanced Search Batch Operations
Responding to Tickets
Ticket Interface Saved Responses Collision Detection Time Tracking Merge Tickets
Volume Reports Speed Reports Comparison Matrix Email Reports
Triggers SLAs & Automation Rules Automatic Assignment Recurring Tickets
Custom Fields Dark Mode Custom Pages
Multiple Brand Support Portal Templates Email Templates Email Signatures
Permission Groups SAML Authentication Black Box GDPR Tools
Live Lookup NPS/CSAT Surveys Zapier
Cloud On-Premise Cloud Infrastructure Scaling
Get started with HelpSpot
Manage your support email, organize your help desk,
and improve your customers experience.