Ticket Merging
Merge tickets in just a click to consolidate related tickets.
It's often helpful to merge tickets when multiple tickets relate to the same issue.
For example, when a customer emails in an issue and then immediately emails in again with a forgotten attachment. In just a few clicks, the agent can merge the tickets right from the queue.
For example, when a customer emails in an issue and then immediately emails in again with a forgotten attachment. In just a few clicks, the agent can merge the tickets right from the queue.
