Multiple Brand Support

Support multiple brands or departments from one HelpSpot.

Many Brands, One Help Desk

All your support in one help desk with one agent team. Each of your brands can have its own mailbox, self-service portal, and design while all support from those sources is unified into one place for your team to handle.

The largest multi-brand installation using HelpSpot has over 500 brands, with 500+ mailboxes and 50+ self-service portals all managed from a single HelpSpot.

Every Brand Pixel Perfect

Each brand has its own email templates and portal templates so that you can (optionally) custom design each one, so every touchpoint is perfectly on brand.

Great For Departments Also

These tools also work great for internal HelpSpot installations shared across multiple departments. Each department can have its own mailboxes, portals, and design. Tickets can then be shared across agents or siloed by the agents for each department.

Help Desk Software With Multiple Brand Support

Tired of losing track of emails?

Organizations using HelpSpot are more efficient and produce more satisfied customers.

Core Modules
Shared Inbox Knowledge Base Reporting Self Service Portal
Email Management Contact Form Agent Entry API
Organizing Tickets
Filters Single Assignment Categorization Advanced Search Batch Operations
Responding to Tickets
Ticket Interface Saved Responses Collision Detection Time Tracking Merge Tickets
Volume Reports Speed Reports Comparison Matrix Email Reports
Triggers SLAs & Automation Rules Automatic Assignment Recurring Tickets
Custom Fields Dark Mode Custom Pages
Multiple Brand Support Portal Templates Email Templates Email Signatures
Permission Groups SAML Authentication Black Box GDPR Tools
Live Lookup NPS/CSAT Surveys Zapier
Cloud On-Premise Cloud Infrastructure Scaling
Get started with HelpSpot
Manage your support email, organize your help desk,
and improve your customers experience.