On-Premise Help Desk Software

HelpSpot On-Premise gives you complete control over your help desk. Fully manage and secure your installation, even run it entirely off the internet behind your firewall.

Your Servers

Use your own servers or private cloud. HelpSpot is very efficient, but very large installations can add as much power as needed.

Your Network

Keep HelpSpot inside your network, run it entirely offline if desired.

Your Staff

Leverage your staff's operations expertise to manage your HelpSpot, control backups and physical access.

Simple Installation

On Linux, HelpSpot installs in minutes. On Windows, use our desktop installer to configure everything precisely as it should be.

Connect Internally

Connect HelpSpot to your internal systems that are not exposed over the internet.

Database Access

Full database access, connect with SQL or SQL reporting systems. Runs on Microsoft SQL Server and MySQL.


Can't store data with outside parties for compliance reasons? HelpSpot runs on your equipment with your staff.

Code Access

Customize the HTML/PHP that makes up the HelpSpot customer portal for complete branding control.


Control the entire stack, including when updates are applied.

On-Premise vs SaaS Help Desk Software

Sometimes you need to control your help desk solution fully. HelpSpot offers complete control from customization to data. Manage your hardware, access control, internal system connections and more.
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We trust HelpSpot with our most important communication—and they've made a huge difference to our business.

Teagan West, Customer Service Manager

The Silent Partner

Your customer service at scale
Amplify your support with HelpSpot: the streamlined
solution for scaling customer service effortlessly