On-Premise Help Desk Software

HelpSpot On-Premise gives you complete control over your help desk. Fully manage and secure your installation, even run it entirely off the internet behind your firewall.

Your Servers

Use your own servers or private cloud. HelpSpot is very efficient, but very large installations can add as much power as needed.

Your Network

Keep HelpSpot inside your network, run it entirely offline if desired.

Your Staff

Leverage your staff's operations expertise to manage your HelpSpot, control backups and physical access.

Simple Installation

On Linux, HelpSpot installs in minutes. On Windows, use our desktop installer to configure everything precisely as it should be.

Connect Internally

Connect HelpSpot to your internal systems that are not exposed over the internet.

Database Access

Full database access, connect with SQL or SQL reporting systems. Runs on Microsoft SQL Server and MySQL.

Compliance

Can't store data with outside parties for compliance reasons? HelpSpot runs on your equipment with your staff.

Code Access

Customize the HTML/PHP that makes up the HelpSpot customer portal for complete branding control.

Stability

Control the entire stack, including when updates are applied.

On-Premise vs SaaS Help Desk Software

Sometimes you need to control your help desk solution fully. HelpSpot offers complete control from customization to data. Manage your hardware, access control, internal system connections and more.

On-Premise Help Desk Software

Tired of losing track of emails?

Organizations using HelpSpot are more efficient and produce more satisfied customers.

Core Modules
Shared Inbox Knowledge Base Reporting Self Service Portal
Channels
Email Management Contact Form Agent Entry API
Organizing Tickets
Filters Single Assignment Categorization Advanced Search Batch Operations
Responding to Tickets
Ticket Interface Saved Responses Collision Detection Time Tracking Merge Tickets
Reporting
Volume Reports Speed Reports Comparison Matrix Email Reports
Automation
Triggers SLAs & Automation Rules Automatic Assignment Recurring Tickets
Customization
Custom Fields Dark Mode Custom Pages
Branding
Multiple Brand Support Portal Templates Email Templates Email Signatures
Permissions
Permission Groups SAML Authentication Black Box GDPR Tools
Integrations
Live Lookup NPS/CSAT Surveys Zapier
Hosting
Cloud On-Premise Cloud Infrastructure Scaling
Get started with HelpSpot
Manage your support email, organize your help desk,
and improve your customers experience.