On-Premise Help Desk Software

Maintain complete control over your help desk operations. Leverage your investment and expertise while saving on hosting costs.

Your Servers

Use your own servers or cloud. HelpSpot is very efficient, but very large installations can add as much power as needed.

Your Network

Keep HelpSpot inside your own network, run it completely offline if desired.

Your Staff

Leverage your staff's operations expertise to manage your HelpSpot, control backups and physical access.

Internal Systems

Connect HelpSpot to your internal systems that are not exposed over the internet.

Database Access

Full database access, connect with SQL or SQL reporting systems. Runs on Microsoft SQL Server, MySQL, or Postgres.


Can't store data with outside parties for compliance reasons? HelpSpot runs on your equipment with your staff.

Code Access

Customize the HTML/PHP that makes up the HelpSpot customer portal for complete branding control.


Most SaaS help desk solutions aren't even profitable! HelpSpot has been profitable for over 10 years, plus on your own servers it runs indefinitely.

Simple Installation

On Linux, HelpSpot installs in minutes. On Windows use our desktop installer to configure everything exactly as it should be.

Everything You Need

HelpSpot has all the help desk features you need to better organize your support, saving your time, money, and hassle.

Manage tickets, flexible reporting, and an easy to use interface are why thousands of companies around the world choose HelpSpot.

On-Premise vs SaaS help desks.

Sometimes you need to fully control your help desk solution. HelpSpot offers complete control from customization to data. Manage your hardware, access control, internal system connections and more.