Your help desk. Your servers.
Thousands of customers around the world host HelpSpot on-premise.
HelpSpot has all the help desk features you need to better organize your support, saving your time, money, and hassle.
Manage tickets, flexible reporting, and an easy to use interface are why thousands of companies around the world choose HelpSpot.
Use your own servers or cloud. HelpSpot is very efficient, but very large installations can add as much power as needed.
Keep HelpSpot inside your own network, run it completely offline if desired.
Leverage your staff's operations expertise to manage your HelpSpot, control backups and physical access.
On Linux, HelpSpot installs in minutes. On Windows use our desktop installer to configure everything exactly as it should be.
Connect HelpSpot to your internal systems that are not exposed over the internet.
Full database access, connect with SQL or SQL reporting systems. Runs on Microsoft SQL Server and MySQL.
Can't store data with outside parties for compliance reasons? HelpSpot runs on your equipment with your staff.
Customize the HTML/PHP that makes up the HelpSpot customer portal for complete branding control.
Most SaaS help desk solutions aren't even profitable! HelpSpot has been profitable for over 10 years, plus on your own servers it runs indefinitely.
Sometimes you need to fully control your help desk solution. HelpSpot offers complete control from customization to data. Manage your hardware, access control, internal system connections and more.
If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.
Chief Technology Officer
Need a Nerd
"HelpSpot has made my staff much more efficient and effective. We can easily handle and measure the thousands of tickets we receive each week, and automate processes that don't need a human too. I highly recommend it."
About Need a Nerd
Customer Since: 2014 · Tickets Answered: 82,000+