On-Premise Help Desk Software

Your help desk. Your servers.

Thousands of customers around the world host HelpSpot on-premise.

Everything You Need

HelpSpot has all the help desk features you need to better organize your support, saving your time, money, and hassle.

Manage tickets, flexible reporting, and an easy to use interface are why thousands of companies around the world choose HelpSpot.

Your Servers

Use your own servers or cloud. HelpSpot is very efficient, but very large installations can add as much power as needed.

Your Network

Keep HelpSpot inside your own network, run it completely offline if desired.

Your Staff

Leverage your staff's operations expertise to manage your HelpSpot, control backups and physical access.

Simple Installation

On Linux, HelpSpot installs in minutes. On Windows use our desktop installer to configure everything exactly as it should be.

Connect Internally

Connect HelpSpot to your internal systems that are not exposed over the internet.

Database Access

Full database access, connect with SQL or SQL reporting systems. Runs on Microsoft SQL Server and MySQL.


Can't store data with outside parties for compliance reasons? HelpSpot runs on your equipment with your staff.

Code Access

Customize the HTML/PHP that makes up the HelpSpot customer portal for complete branding control.


Most SaaS help desk solutions aren't even profitable! HelpSpot has been profitable for over 10 years, plus on your own servers it runs indefinitely.

On-Premise vs SaaS Help Desk Software

Sometimes you need to fully control your help desk solution. HelpSpot offers complete control from customization to data. Manage your hardware, access control, internal system connections and more.


The HelpSpot Guarantee

If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.

Customer Quote

Derek Jones

Ellis Lab

"We have been using HelpSpot to manage our sales inquiry and support tickets for years. It is better than Cats. We want to use it again and again."
About Ellis Lab
Customer Since: 2008   ·   Agents: 8

Try HelpSpot free for 21 days (Cloud or Server)