On-Premise Help Desk Software

HelpSpot On-Premise gives you complete control over your help desk. Fully manage and secure your installation, even run it entirely off the internet behind your firewall.

Your Servers

Use your own servers or private cloud. HelpSpot is very efficient, but very large installations can add as much power as needed.

Your Network

Keep HelpSpot inside your network, run it entirely offline if desired.

Your Staff

Leverage your staff's operations expertise to manage your HelpSpot, control backups and physical access.

Simple Installation

On Linux, HelpSpot installs in minutes. On Windows, use our desktop installer to configure everything precisely as it should be.

Connect Internally

Connect HelpSpot to your internal systems that are not exposed over the internet.

Database Access

Full database access, connect with SQL or SQL reporting systems. Runs on Microsoft SQL Server and MySQL.

Compliance

Can't store data with outside parties for compliance reasons? HelpSpot runs on your equipment with your staff.

Code Access

Customize the HTML/PHP that makes up the HelpSpot customer portal for complete branding control.

Stability

Control the entire stack, including when updates are applied.

On-Premise vs SaaS Help Desk Software

Sometimes you need to control your help desk solution fully. HelpSpot offers complete control from customization to data. Manage your hardware, access control, internal system connections and more.

Here’s what you can get done with HelpSpot in 21 days.

Today

Get up and running.

Free onboarding call
Connect your Microsoft or Google inbox
Start responding to tickets in minutes

Day 6

Get comfortable.

Optimize your ticket workflow
Create custom fields and automations
Integrate with your business systems

Day 21

Regret not switching years ago.

Instantly access real-time analytics
A 360° view of your customer support
Never miss a customer request again

Start a trial

Get started with HelpSpot today.
No credit card required.

Start Your 21-Day Free Trial

Book a live demo

Meet with our sales team to talk about your specific needs.

Book a live demo

“Does what email can't”

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“The right tool for the job”

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“A great product”

“Provides fantastic support”

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“It just makes sense”

“The best Helpdesk, I've used”