Enterprise Scale

We've been working with some of the largest organizations in the world since 2005 under extreme conditions. From financial services to worldwide e-commerce companies. Along the way, we've continued to refine HelpSpot's efficiently to make sure it runs great under even the most grueling help desk loads.

We provide multiple scaling options so you can choose what's best for your organization.

HelpSpot on-premise leaves you in complete control. Build out your server stack (we're happy to advise!) and maintain full control. Direct SQL access, manage your own backups, and run hot site installations just like the United States Space Force does with HelpSpot.

HelpSpot Cloud lets us handle the scaling for you. Our cloud is purpose built for HelpSpot with dedicated server resources for each customer.

The largest HelpSpot Cloud customers have over 3,000,000 tickets, more than 50,000,000 emails processed, and thousands of agents.