Enterprise Scale

The largest HelpSpot installations handle 500+ mailboxes and tens of thousands of daily tickets.

Decades Of Evolution

We've been working with some of the largest organizations in the world since 2005 under extreme conditions. From financial services to worldwide e-commerce companies. Along the way, we've continued to refine HelpSpot's efficiently to make sure it runs great under even the most grueling help desk loads.

Unique By Design

We provide multiple scaling options so you can choose what's best for your organization.

HelpSpot on-premise leaves you in complete control. Build out your server stack (we're happy to advise!) and maintain full control. Direct SQL access, maintain full control of your backups, and tun hot site installations just like the United States Space Force does with HelpSpot.

HelpSpot Cloud lets us handle the scaling for you. Our cloud is purpose built for HelpSpot with dedicated server resources for each customer.

A Few Stats

The largest HelpSpot Cloud customers have over 3,000,000 tickets, more than 50,000,000 emails processed, and thousands of agents.

Help Desk Software With Enterprise Scalability

Tired of losing track of emails?

Organizations using HelpSpot are more efficient and produce more satisfied customers.

Core Modules
Shared Inbox Knowledge Base Reporting Self Service Portal
Email Management Contact Form Agent Entry API
Organizing Tickets
Filters Single Assignment Categorization Advanced Search Batch Operations
Responding to Tickets
Ticket Interface Saved Responses Collision Detection Time Tracking Merge Tickets
Volume Reports Speed Reports Comparison Matrix Email Reports
Triggers SLAs & Automation Rules Automatic Assignment Recurring Tickets
Custom Fields Dark Mode Custom Pages
Multiple Brand Support Portal Templates Email Templates Email Signatures
Permission Groups SAML Authentication Black Box GDPR Tools
Live Lookup NPS/CSAT Surveys Zapier
Cloud On-Premise Cloud Infrastructure Scaling
Get started with HelpSpot
Manage your support email, organize your help desk,
and improve your customers experience.