Advanced Search

Find that ticket from last year in seconds.
Example of Advanced Search

Full Text

Full text search all of your tickets and use modifiers (*,+,-) and quoted phrases to dial in precisely on the request you're looking for.

Filtered Search

Sometimes you don't know the exact words used in a ticket, or the words are too similar to other requests. HelpSpot's filtered detail search lets you use our powerful filtering system to drill down to exactly the request you were looking for. Limit by dates, categories, custom field data, and hundreds of more combinations.

History Search With Open Ticket Detection

When viewing a ticket, instantly see all your history with the current customer with one click, better still, HelpSpot actively checks for any other currently open tickets by the customer and brings those to your attention to avoid duplicate effort and raise awareness that multiple issues are in play.

Help Desk Software With Advanced Searching

Tired of losing track of emails?

Organizations using HelpSpot are more efficient and produce more satisfied customers.

Core Modules
Shared Inbox Knowledge Base Reporting Self Service Portal
Email Management Contact Form Agent Entry API
Organizing Tickets
Filters Single Assignment Categorization Advanced Search Batch Operations
Responding to Tickets
Ticket Interface Saved Responses Collision Detection Time Tracking Merge Tickets
Volume Reports Speed Reports Comparison Matrix Email Reports
Triggers SLAs & Automation Rules Automatic Assignment Recurring Tickets
Custom Fields Dark Mode Custom Pages
Multiple Brand Support Portal Templates Email Templates Email Signatures
Permission Groups SAML Authentication Black Box GDPR Tools
Live Lookup NPS/CSAT Surveys Zapier
Cloud On-Premise Cloud Infrastructure Scaling
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