Full text search all of your tickets and use modifiers (*,+,-) and quoted phrases to dial in precisely on the request you're looking for.

Sometimes you don't know the exact words used in a ticket, or the words are too similar to other requests. HelpSpot's filtered detail search lets you use our powerful filtering system to drill down to exactly the request you were looking for. Limit by dates, categories, custom field data, and hundreds of more combinations.

When viewing a ticket, instantly see all your history with the current customer with one click, better still, HelpSpot actively checks for any other currently open tickets by the customer and brings those to your attention to avoid duplicate effort and raise awareness that multiple issues are in play.