Advanced Search

Find that ticket from last year in seconds.
Example of Advanced Search

Full Text

Full text search all of your tickets and use modifiers (*,+,-) and quoted phrases to dial in precisely on the request you're looking for.

Filtered Search

Sometimes you don't know the exact words used in a ticket, or the words are too similar to other requests. HelpSpot's filtered detail search lets you use our powerful filtering system to drill down to exactly the request you were looking for. Limit by dates, categories, custom field data, and hundreds of more combinations.

History Search With Open Ticket Detection

When viewing a ticket, instantly see all your history with the current customer with one click, better still, HelpSpot actively checks for any other currently open tickets by the customer and brings those to your attention to avoid duplicate effort and raise awareness that multiple issues are in play.
Case study logo or photo

We trust HelpSpot with our most important communication—and they've made a huge difference to our business.

Teagan West, Customer Service Manager

The Silent Partner

Your customer service at scale
Amplify your support with HelpSpot: the streamlined
solution for scaling customer service effortlessly