Reduce customer contacts and provide faster customer service with a self service support portal.
Our easy-to-use knowledge base makes adding and managing self service articles easy for agents. Articles can be organized into multiple books and published on the support portal for fast customer self service.
Gather all the data you need upfront with the fully customizable contact form baked into the support portal.
The self service portal is a clean, modern design, making it easy to use right out of the box, or it can be fully customized to match your company brand or website.
Self Service Reporting
The portal tracks what customers are searching for and, more importantly, tracks searches that produce no results. This reporting gives you the data you need to add the articles which will have the most benefit.
Customers can check on the progress of their request by logging into the portal or via a secure access key. Each ticket can also be updated after login with additional notes or documents.
We trust HelpSpot with our most important communication—and they've made a huge difference to our business.