Self Service Support Portal

Reduce customer contacts and provide faster customer service with a self service support portal.
Example of Self Service Support Portal

Knowledge Base

Our easy-to-use knowledge base makes adding and managing self service articles easy for agents. Articles can be organized into multiple books and published on the support portal for fast customer self service.

Contact Form

Gather all the data you need upfront with the fully customizable contact form baked into the support portal.

Clean Design

The self service portal is a clean, modern design, making it easy to use right out of the box, or it can be fully customized to match your company brand or website.

Self Service Reporting

The portal tracks what customers are searching for and, more importantly, tracks searches that produce no results. This reporting gives you the data you need to add the articles which will have the most benefit.

Customer Login

Customers can check on the progress of their request by logging into the portal or via a secure access key. Each ticket can also be updated after login with additional notes or documents.

Help Desk Software With Integrated Self Service Portal

Tired of losing track of emails?

Organizations using HelpSpot are more efficient and produce more satisfied customers.

Core Modules
Shared Inbox Knowledge Base Reporting Self Service Portal
Email Management Contact Form Agent Entry API
Organizing Tickets
Filters Single Assignment Categorization Advanced Search Batch Operations
Responding to Tickets
Ticket Interface Saved Responses Collision Detection Time Tracking Merge Tickets
Volume Reports Speed Reports Comparison Matrix Email Reports
Triggers SLAs & Automation Rules Automatic Assignment Recurring Tickets
Custom Fields Dark Mode Custom Pages
Multiple Brand Support Portal Templates Email Templates Email Signatures
Permission Groups SAML Authentication Black Box GDPR Tools
Live Lookup NPS/CSAT Surveys Zapier
Cloud On-Premise Cloud Infrastructure Scaling
Get started with HelpSpot
Manage your support email, organize your help desk,
and improve your customers experience.