Efficient & Effective Help Desk Software

Never lose track of a customer email again. Everything you need to provide the best customer service for one low price.

Learn More

Self Service Support Portal

Reduce customer contacts and provide faster customer service with a self service support portal.
Example of Self Service Support Portal

Knowledge Base

Our easy-to-use knowledge base makes adding and managing self service articles easy for agents. Articles can be organized into multiple books and published on the support portal for fast customer self service.

Contact Form

Gather all the data you need upfront with the fully customizable contact form baked into the support portal.

Clean Design

The self service portal is a clean, modern design, making it easy to use right out of the box, or it can be fully customized to match your company brand or website.

Self Service Reporting

The portal tracks what customers are searching for and, more importantly, tracks searches that produce no results. This reporting gives you the data you need to add the articles which will have the most benefit.

Customer Login

Customers can check on the progress of their request by logging into the portal or via a secure access key. Each ticket can also be updated after login with additional notes or documents.
Case study logo or photo

We trust HelpSpot with our most important communication—and they've made a huge difference to our business.

Teagan West, Customer Service Manager

The Silent Partner

Efficient & Effective
Support Email Solution
Organize your emails, provide self service,
and improve your customers experience.