Single Assignment

No more questions about who is responsible for a customer request.
Example of Single Assignment
"I thought you were working on that?" is a phrase we've all heard before. If you've only used shared mailboxes to manage your support, it's probably something you've heard a lot!

With HelpSpot, every request is either unassigned or assigned to exactly one person.

This makes the state of any request clear. Either nobody is working on it (it's unassigned and in the Inbox), or it's assigned to a specific agent. Everyone can see the assignment and everyone is on the same page.

Help Desk Software With Single Assignment

Launch a customizable help desk system with HelpSpot

Are you tired of losing track of emails? Organizations using help desk software are more efficient and produce more satisfied customers.

Core Modules
Shared Inbox Knowledge Base Reporting Self Service Portal
Channels
Email Management Contact Form Agent Entry API
Organizing Tickets
Filters Single Assignment Categorization Advanced Search Batch Operations
Responding to Tickets
Ticket Interface Saved Responses Collision Detection Time Tracking Merge Tickets
Reporting
Volume Reports Speed Reports Comparison Matrix Email Reports
Automation
Triggers SLAs & Automation Rules Automatic Assignment Recurring Tickets
Customization
Custom Fields Dark Mode Custom Pages
Branding
Multiple Brand Support Portal Templates Email Templates Email Signatures
Permissions
Permission Groups SAML Authentication Black Box GDPR Tools
Integrations
Live Lookup NPS/CSAT Surveys Zapier
Hosting
Cloud On-Premise Cloud Infrastructure Scaling
Get started with HelpSpot
Manage your support email, organize your help desk,
and improve your customers experience.