Single Assignment

No more questions about who is responsible for a customer request.
Example of Single Assignment
"I thought you were working on that?" is a phrase we've all heard before. If you've only used shared mailboxes to manage your support, it's probably something you've heard a lot!

With HelpSpot, every request is either unassigned or assigned to exactly one person.

This makes the state of any request clear. Either nobody is working on it (it's unassigned and in the Inbox), or it's assigned to a specific agent. Everyone can see the assignment and everyone is on the same page.
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We trust HelpSpot with our most important communication—and they've made a huge difference to our business.

Teagan West, Customer Service Manager

The Silent Partner

Your customer service at scale
Amplify your support with HelpSpot: the streamlined
solution for scaling customer service effortlessly