Ticket Interface

A clean single page interface to manage and reply to your tickets. Optimized for agent efficiency.
Example of Ticket Interface


HelpSpot state of the art WYSIWYG editor lets you build detailed replies to your customers. Bold and highlight important points, create lists and tables, insert inline images with drag and drop, just like a regular email client.

Don't care for WYSIWYG editors? Markdown is available as a per-user preference.

Instant Responses with #

Leverage the powerful response system without your fingers ever leaving the keyboard. Autocompleting responses with # makes inserting pre-written replies instant and using multiple responses together to build up a full reply easy and intuitive.

Customer History & Live Lookup

Access everything you know about a customer right from the ticket page. See their entire history or search for them in your CRM, Active Directory, or other customer data system via our exclusive Live Lookup protocol.

Public, Private, or External

Clear note type indicators make sure agents never make an error. Public notes go to customers, private notes are logged for your internal use, and external notes give you a private way to contact 3rd parties like vendors.

Unified History

View the complete history on one page with every update and changed logged, creating a perfect record of events.

Pinned History

Pin a note to the top of the request history so that it can't be missed. Great for private notes with detailed instructions for other agents about the ticket or for quick access to an important note the customer sent in.

Help Desk Software With Clean Ticket UI

Tired of losing track of emails?

Organizations using HelpSpot are more efficient and produce more satisfied customers.

Core Modules
Shared Inbox Knowledge Base Reporting Self Service Portal
Email Management Contact Form Agent Entry API
Organizing Tickets
Filters Single Assignment Categorization Advanced Search Batch Operations
Responding to Tickets
Ticket Interface Saved Responses Collision Detection Time Tracking Merge Tickets
Volume Reports Speed Reports Comparison Matrix Email Reports
Triggers SLAs & Automation Rules Automatic Assignment Recurring Tickets
Custom Fields Dark Mode Custom Pages
Multiple Brand Support Portal Templates Email Templates Email Signatures
Permission Groups SAML Authentication Black Box GDPR Tools
Live Lookup NPS/CSAT Surveys Zapier
Cloud On-Premise Cloud Infrastructure Scaling
Get started with HelpSpot
Manage your support email, organize your help desk,
and improve your customers experience.