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Intuitive Help Desk Ticket Interface

Ticket Interface

A clean single page interface to manage and reply to your tickets. Optimized for agent efficiency.
Example of Ticket Interface

WYSIWYG

HelpSpot state of the art WYSIWYG editor lets you build detailed replies to your customers. Bold and highlight important points, create lists and tables, insert inline images with drag and drop, just like a regular email client.

Don't care for WYSIWYG editors? Markdown is available as a per-user preference.

Instant Responses with #

Leverage the powerful response system without your fingers ever leaving the keyboard. Autocompleting responses with # makes inserting pre-written replies instant and using multiple responses together to build up a full reply easy and intuitive.

Customer History & Live Lookup

Access everything you know about a customer right from the ticket page. See their entire history or search for them in your CRM, Active Directory, or other customer data system via our exclusive Live Lookup protocol.

Public, Private, or External

Clear note type indicators make sure agents never make an error. Public notes go to customers, private notes are logged for your internal use, and external notes give you a private way to contact 3rd parties like vendors.

Unified History

View the complete history on one page with every update and changed logged, creating a perfect record of events.

Pinned History

Pin a note to the top of the request history so that it can't be missed. Great for private notes with detailed instructions for other agents about the ticket or for quick access to an important note the customer sent in.

Here’s what you can get done with HelpSpot in 21 days.

Today

Get up and running.

  • Free onboarding call
  • Connect your Microsoft or Google inbox
  • Start responding to tickets in minutes
Day 6

Get comfortable.

  • Optimize your ticket workflow
  • Create custom fields and automations
  • Integrate with your business systems
Day 21

Regret not switching years ago.

  • Instantly access real-time analytics
  • A 360° view of your customer support
  • Never miss a customer request again

“Does what email can't”

“Saved our customer service”

“Gets us out of jams”

“The right tool for the job”

“Made our lives easy”

“A great tool”

“It’s invaluable”

“It’s awfully good”

“A great product”

“Provides fantastic support”

“Huge time saver”

“Bang for the buck”

“It just makes sense”

“The best Helpdesk, I've used”

“Does what email can't”

“Saved our customer service”

“Gets us out of jams”

“The right tool for the job”

“Made our lives easy”

“A great tool”

“It’s invaluable”

“It’s awfully good”

“A great product”

“Provides fantastic support”

“Huge time saver”

“Bang for the buck”

“It just makes sense”

“The best Helpdesk, I've used”