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Help Desk Time Tracking Software

Time Tracking

Agents can use the optional time tracker to track precise time on task for billing or tracking.
Example of Time Tracking

Easy Time Tracking

For organizations that need agents to track precise time on task, the fast and straightforward time tracking system in HelpSpot stays out of agents' way letting, them quickly enter their time directly from the ticket they're working on.

Entry Options

Click the play button to have HelpSpot track your time as you work or enter time after that fact in time (1:30) or decimal notation (1.5).

Reporting

Integrated time tracking reports let you quickly see individual time events as well as aggregated totals. Then, filter the reports by dozens of filter conditions to find only the time events you need.

Billing Option

Agents can mark time entries for billing purposes which will then be filterable in time tracker reports.

Here’s what you can get done with HelpSpot in 21 days.

Today

Get up and running.

  • Free onboarding call
  • Connect your Microsoft or Google inbox
  • Start responding to tickets in minutes
Day 6

Get comfortable.

  • Optimize your ticket workflow
  • Create custom fields and automations
  • Integrate with your business systems
Day 21

Regret not switching years ago.

  • Instantly access real-time analytics
  • A 360° view of your customer support
  • Never miss a customer request again

“Does what email can't”

“Saved our customer service”

“Gets us out of jams”

“The right tool for the job”

“Made our lives easy”

“A great tool”

“It’s invaluable”

“It’s awfully good”

“A great product”

“Provides fantastic support”

“Huge time saver”

“Bang for the buck”

“It just makes sense”

“The best Helpdesk, I've used”

“Does what email can't”

“Saved our customer service”

“Gets us out of jams”

“The right tool for the job”

“Made our lives easy”

“A great tool”

“It’s invaluable”

“It’s awfully good”

“A great product”

“Provides fantastic support”

“Huge time saver”

“Bang for the buck”

“It just makes sense”

“The best Helpdesk, I've used”