Time Tracking

Agents can use the optional time tracker to track precise time on task for billing or tracking.
Example of Time Tracking

Easy Time Tracking

For organizations that need agents to track precise time on task, the fast and straightforward time tracking system in HelpSpot stays out of agents' way letting, them quickly enter their time directly from the ticket they're working on.

Entry Options

Click the play button to have HelpSpot track your time as you work or enter time after that fact in time (1:30) or decimal notation (1.5).


Integrated time tracking reports let you quickly see individual time events as well as aggregated totals. Then, filter the reports by dozens of filter conditions to find only the time events you need.

Billing Option

Agents can mark time entries for billing purposes which will then be filterable in time tracker reports.

Help Desk Software With Time Tracking

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Organizations using HelpSpot are more efficient and produce more satisfied customers.

Core Modules
Shared Inbox Knowledge Base Reporting Self Service Portal
Email Management Contact Form Agent Entry API
Organizing Tickets
Filters Single Assignment Categorization Advanced Search Batch Operations
Responding to Tickets
Ticket Interface Saved Responses Collision Detection Time Tracking Merge Tickets
Volume Reports Speed Reports Comparison Matrix Email Reports
Triggers SLAs & Automation Rules Automatic Assignment Recurring Tickets
Custom Fields Dark Mode Custom Pages
Multiple Brand Support Portal Templates Email Templates Email Signatures
Permission Groups SAML Authentication Black Box GDPR Tools
Live Lookup NPS/CSAT Surveys Zapier
Cloud On-Premise Cloud Infrastructure Scaling
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