Stop making your staff re-type the same reply 20 times a day.
Never type the same reply twice with our canned response tools and HelpSpot’s automation tools allow actions to be triggered automatically based on changes to tickets, new ticket creation, time based (SLA) criteria, and more.
Let your staff get back to helping customers instead of performing repetitive actions.
Never again type the same password reset or refund email.
Canned responses do more than just insert text. Set ANY fields value instantly or use multiple responses together to build up a reply.
One action can trigger another. A category change can trigger a note to your customer. A status change can trigger the addition of a custom field. All with an easy point and click configuration.
Here's just a few examples of what's possible:
When crisis strikes, instantly reply to hundreds of similar tickets simultaneously.
Stay on top of your help desk tickets by monitoring and responding to SLA’s like response time, tickets age and over 40 other parameters automatically.
Here's just a few examples of what's possible:
Customer Quote
Founder
Arctic Reservations
"HelpSpot has been a tremendous tool for our organization. We are a remote work organization, and coordinate both sales and customer support through HelpSpot. And thanks to the flexibility of the API, we have been able to integrate it into many of our other systems, including payroll, automatic feedback surveys and analytics."
About Arctic Reservations
Customer Since: 2011
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Tickets Answered: 10,000+