HelpSpot is directly integrated with our sister product Thermostat to fully manage your customer surveys and satisfaction reporting.
By being directly integrated with HelpSpot, your surveys are also reported back to HelpSpot allowing real-time filtering and reporting on your survey results.
You configure under what conditions surveys are sent. Have some special cases where you don't want to survey? No problem.
Set the survey type using NPS (0-10) or CSAT (1-5), theme the surveys to your colors, control all the wording and survey frequencies exactly as you want them.
HelpSpot + Thermostat supports sending your customer satisfaction surveys instantly or simply registering the customers email with Thermostat for later surveying on a schedule you define such as quarterly.
Thermostat slices and dices your customer satisfaction survey results to give you a complete picture of how your team is doing over time.
Easily see feedback scores in your Helpspot views.
Easily filter your requests by survey response results so you can dig into root causes.
VP of Customer Service
"HelpSpot is a great tool in assisting us to deliver, timely, accurate and comprehensive customer service."
Customer Since: 2008 · Agents: 150 · Tickets Answered: 1,000,000+ · Canned Responses: 560