The Center of Everything

Connect HelpSpot to all your data systems for a single unified customer support solution.

Emails, API, and hundreds of other connections

HelpSpot connects to your email like a true IMAP client bringing unparalleled power and options.

Beyond email our APIs and Zapier connections make complex integrations a breeze.

Email

Seamless email integration is a core feature of HelpSpot. No more shared mailboxes, lost email threads and complicated email client configurations. All your customer emails are automatically converted into simple, usable ticket threads.

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Live Lookup

Access your existing customer data in CRMs, Databases, Active Directory and more in real time. No complicated import or sync process. Your customer data is at your fingertips as you need it.

Live Lookup Developer Documentation

Full API for two way interaction with your Help Desk

The HelpSpot api gives you easy access to all your help desk data. In addition, creating new tickets and making updates to existing tickets is a snap.

Web Service API Developer Documentation

Try HelpSpot free for 21 days (Cloud or Server)

Use Zapier to quickly integrate with existing systems

Zapier lets you build point and click integrations with the tool’s your organization already uses. Integrate HelpSpot with bug trackers, phone systems, web forms, CRMs and over 750 other apps.

Webhooks and Request Push to launch external tasks from inside your help desk

Easily push ticket data out of HelpSpot to external tools via automated Webhook triggers or via staff initiated Request Push tasks.

Request Push API Developer Documentation

Case Study


Customer Since: 2012   ·   Agents: 60

“HelpSpot Is our astromech droid that gets us out of a lot of jams.”

Read the case study

Customer Quote

Bill Brown

Chief Technology Officer
Need a Nerd

"HelpSpot has made my staff much more efficient and effective. We can easily handle and measure the thousands of tickets we receive each week, and automate processes that don't need a human too. I highly recommend it."
About Need a Nerd
Customer Since: 2014   ·   Tickets Answered: 82,000+

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Customer Service IT Help Desk Maintenance / Facilities Other