Move beyond guessing to truly understanding your support workload, staff productivity, and more.
Every report is built live against your data in real time. Reports expose more that just standard fields, custom fields and reporting tags specific to each organization are built-in.
Response and resolution speed are two key metrics for every help desk. HelpSpot allows you to easily report on both of these metrics and measure your team’s responsiveness.
Don’t get held back by basic reporting. With HelpSpot you can choose from over 40 parameters to get the exact data that you need for any situation.
Cross compare nearly any data that we store so you can identify key trends
Finally get access to critical data like first response speed, resolution speed, ticket volume, and much more.
HelpSpot doesn't limit how you access your data:
"We have been using HelpSpot to manage our sales inquiry and support tickets for years. It is better than Cats. We want to use it again and again."
About Ellis Lab
Customer Since: 2008 · Agents: 8