Integrated self service knowledge base makes it easy for customers to answer their own questions. Fast.
Every public knowledge base entry becomes the potential answer to a customer’s question. Reduce your support workload by allowing your customers to answer their own questions.
Why does every knowledge base try and reinvent the wheel?
HelpSpot's knowledge base is presented in a book format to your customers with a clean clear table of contents that everyone knows how to use.
Customers won't get lost trying to figure out the right word to search or wandering around infinetly nested folders.
Create resources for both your staff and your public audience. Each book, chapter and article can be made public or private at the click of a button.
Public knowledge base articles are fully searchable and structured into easy to navigate knowledge books and chapters.
Staff can quickly integrate KB articles into customer replies using the built in knowledge base browser.
Monitor what your customers search for in your knowledge base and how helpful the articles are to them.
Help Desk Manager
New York State Energy Research Development Authority
"As someone that works in a support team, I am constantly amazed how helpful HelpSpot's own support team is. They answer my questions quickly, completely and with aplomb!"
About New York State Energy Research Development Authority
Customer Since: 2009 · Agents: 50