Answer your customer's questions before they submit a ticket
Every public knowledge base entry becomes the potential answer to a customer’s question. Reduce your support workload by allowing your customers to answer their own questions.
Proprietary book format
Why does every knowledge base try and reinvent the wheel?
HelpSpot's knowledge base is presented in a book format to your customers with a clean clear table of contents that everyone knows how to use.
Customers won't get lost trying to figure out the right word to search or wandering around infinetly nested folders.
Public and Private KB Books
Create resources for both your staff and your public audience. Each book, chapter and article can be made public or private at the click of a button.
- Private books are only visible to staff
- Public books are shown to customers
- Create an unlimited number of books
Fully customize your self service
Full text search
Public knowledge base articles are fully searchable and structured into easy to navigate knowledge books and chapters.
Leverage your knowledge base in replies
Staff can quickly integrate KB articles into customer replies using the built in knowledge base browser.
KB searches and helpfulness
Monitor what your customers search for in your knowledge base and how helpful the articles are to them.
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