Insights & Updates
This release includes new features, bug fixes, and updates to frameworks and dependencies.
This release addresses bug fixes related to date fields and legacy bookmarks.
In this guide, we review five affordable Jitbit help desk alternatives, including self-hosted solutions.
We cover seven shared mailbox management best practices to help you deal with disorganization and missed requests.
Our guide discusses the benefits of using web-based help desk software to manage support requests. We also compare 3 top-rated online help desk solutions.
Need help desk software to manage your IT operations? Our guide reviews the best ticketing systems for IT support — including our solution, HelpSpot.
To help you find the best solution for your business, our guide compares features, pricing, and reviews of top online service desk software for IT teams.
When comparing popular customer support software, look at the available features and pricing options. Our guide reviews the best software solutions.
There are different types of help desk software, and choosing the best one depends on the features you need. We review the best customer service help desks.
Gorgias is a popular help desk option for eCommerce brands, but it can pose problems for some teams. We review the best Gorgias competitors to try instead.
Solarwinds is a robust IT service management (ITSM) software. Our post covers a variety of Solarwinds alternatives, including our help desk, HelpSpot.
Most free or affordable help desk software have very limited features and agent seats. Our guide reviews five of the best low-cost help desk software.
Help desk knowledge base software helps you support your customers (without them ever starting a ticket) and better manage your customer support requests.
We cover the best help desk options for IT teams, including HelpSpot — a help desk ticketing system for IT teams that manage support requests via email.
When shopping for global support desk software, look for one with on-premise hosting, GDPR features, and more. See how HelpSpot supports global brands.
Help desk software makes it easy to organize email requests and collaborate with support staff. We review 7 simple help desk software you can start using ASAP.
HelpSpot offers cloud-based and self-hosted help desk solutions to support all teams. In this post, we review the best online help desk software options.
Using a customer portal solution that links with your help desk makes it easy to manage new requests and distribute helpful resources to customers. Read more.
HelpSpot is one of the only help desk brands that still offers (and supports) an on-premise help desk. Learn how to use our help desk download in our guide.
Connecting help desk software with your CRM makes it easy to pull customer data into support tickets. We review our help desk CRM solution, HelpSpot.
HelpSpot is a great mobile help desk app with core email management features like team inbox and agent queues. Set up is fast and easy with a free 21-day trial.
Help desk software makes it easier to organize, assign, and respond to customer emails. We review the five best email to ticket systems, including HelpSpot.
Ready to switch to email help desk software? Our post talks about the best email help desk tools and how to narrow down your options to find the best fit.
Join the teams who switched from chaos to HelpSpot's essential order. Download on-premise or start in the cloud today.
Page 2 of the HelpSpot blog. Help desk best practices, customer support tips, and insights on managing support workflows.
