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HelpSpot Blog
HelpSpot 5.2.18
November 29, 2022
Best Customer Service Help Desks: HelpSpot + 7 Alternatives
There are different types of help desk software, and choosing the best one depends on the features you need. We review the best customer service help desks.
November 15, 2022
#1 Freshdesk On-Premise Alternative: HelpSpot Self-Hosted
Freshdesk is a popular help desk tool, but they do not provide a self-hosted version of their software. Our post reviews 3 Freshdesk on-premise alternatives.
November 3, 2022
HelpSpot 5.2.16
November 3, 2022
Gorgias Competitors: 10 Best eCommerce Help Desks
Gorgias is a popular help desk option for eCommerce brands, but it can pose problems for some teams. We review the best Gorgias competitors to try instead.
November 2, 2022
Best Customer Ticket Management System: HelpSpot + 7 Alternatives
Need a better way of managing customer emails and support requests? We review the best customer ticket management systems — starting with HelpSpot.
October 24, 2022
HelpSpot 5.2.15
October 18, 2022
Best Solarwinds Alternatives for IT Teams: 2023 Buyer’s Guide
Solarwinds is a robust IT service management (ITSM) software. Our post covers a variety of Solarwinds alternatives, including our help desk, HelpSpot.
October 6, 2022
Best IT Ticketing System for Small Business (2023 Guide)
When looking for an IT ticketing system for small businesses, consider the type of help desk you need. Our guide reviews five top-rated help desks to consider.
October 4, 2022
5 Best Low Cost Help Desk Software (+ Pros & Cons)
Most free or affordable help desk software have very limited features and agent seats. Our guide reviews five of the best low-cost help desk software.
September 22, 2022
5 Top Help Desk Knowledge Base Software: 2023 Buyer’s Guide
Help desk knowledge base software helps you support your customers (without them ever starting a ticket) and better manage your customer support requests.
September 13, 2022
Top 5 Email Based Help Desk Software to Organize Your Inbox
Switching from email platforms like Gmail or Outlook to email-based help desk software makes it easy to organize and assign requests. Compare top help desks.
September 2, 2022
Best Help Desk for IT Teams | HelpSpot + 3 Runners-Up (2023)
We cover the best help desk options for IT teams, including HelpSpot — a help desk ticketing system for IT teams that manage support requests via email.
August 29, 2022
HelpSpot 5.2.13
August 22, 2022
6 Features You Need in a Global Support Desk | HelpSpot
When shopping for global support desk software, look for one with on-premise hosting, GDPR features, and more. See how HelpSpot supports global brands.
August 16, 2022
Best Support Ticket Software to Manage IT Requests | HelpSpot
HelpSpot is one of the best support ticket software for IT because it has ticket management features and customization options via API. See how it works.
August 5, 2022
Simple Help Desk Software | 7 Simple Email Management Tools
Help desk software makes it easy to organize email requests and collaborate with support staff. We review 7 simple help desk software you can start using ASAP.
August 2, 2022
Best Online Help Desk Software in 2023 | HelpSpot
HelpSpot offers cloud-based and self-hosted help desk solutions to support all teams. In this post, we review the best online help desk software options.
July 21, 2022
HelpSpot’s Customer Portal Solution & Help Desk (+ 3 Other Options)
Using a customer portal solution that links with your help desk makes it easy to manage new requests and distribute helpful resources to customers. Read more.
July 11, 2022
Downloadable Help Desk Software
HelpSpot is one of the only help desk brands that still offers (and supports) an on-premise help desk. Learn how to use our help desk download in our guide.
July 1, 2022
Help Desk CRM Integration + Email Management | HelpSpot
Connecting help desk software with your CRM makes it easy to pull customer data into support tickets. We review our help desk CRM solution, HelpSpot.
June 28, 2022
HelpSpot 5.2.12
June 28, 2022
HelpSpot 5.2.11
June 21, 2022
HelpSpot’s Mobile Help Desk Apps (Features & Set Up Guide)
HelpSpot is a great mobile help desk app with core email management features like team inbox and agent queues. Set up is fast and easy with a free 21-day trial.
June 7, 2022
HelpSpot 5.2.10
June 6, 2022
#1 Zendesk On-Premise Alternative: HelpSpot Self-Hosted
Zendesk does not offer a self-hosted help desk, so our post reviews the best Zendesk on-premise alternatives, including our self-hosted help desk, HelpSpot.
June 6, 2022
Best Email to Ticket System: HelpSpot (+ 4 Runners Up)
Help desk software makes it easier to organize, assign, and respond to customer emails. We review the five best email to ticket systems, including HelpSpot.
June 3, 2022
Best Email Help Desk Software & Ticketing Systems in 2023
Ready to switch to email help desk software? Our post talks about the best email help desk tools and how to narrow down your options to find the best fit.
May 24, 2022
HelpSpot 5.2.7
May 23, 2022
HelpSpot 5.2.3
May 6, 2022
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