Insights & Updates
Solarwinds is a robust IT service management (ITSM) software. Our post covers a variety of Solarwinds alternatives, including our help desk, HelpSpot.
Most free or affordable help desk software have very limited features and agent seats. Our guide reviews five of the best low-cost help desk software.
Help desk knowledge base software helps you support your customers (without them ever starting a ticket) and better manage your customer support requests.
We cover the best help desk options for IT teams, including HelpSpot — a help desk ticketing system for IT teams that manage support requests via email.
When shopping for global support desk software, look for one with on-premise hosting, GDPR features, and more. See how HelpSpot supports global brands.
Help desk software makes it easy to organize email requests and collaborate with support staff. We review 7 simple help desk software you can start using ASAP.
HelpSpot offers cloud-based and self-hosted help desk solutions to support all teams. In this post, we review the best online help desk software options.
Using a customer portal solution that links with your help desk makes it easy to manage new requests and distribute helpful resources to customers. Read more.
HelpSpot is one of the only help desk brands that still offers (and supports) an on-premise help desk. Learn how to use our help desk download in our guide.
Connecting help desk software with your CRM makes it easy to pull customer data into support tickets. We review our help desk CRM solution, HelpSpot.
HelpSpot is a great mobile help desk app with core email management features like team inbox and agent queues. Set up is fast and easy with a free 21-day trial.
Help desk software makes it easier to organize, assign, and respond to customer emails. We review the five best email to ticket systems, including HelpSpot.
Ready to switch to email help desk software? Our post talks about the best email help desk tools and how to narrow down your options to find the best fit.
Managing customer emails in one shared mailbox can lead to a whole array of problems for teams. Our post reviews the best ways to manage a shared inbox.
Accounting teams do not need an elaborate help desk with chatbots and social media tools. We review the best accounting help desks to manage email requests.
When shopping eCommerce help desk software, consider the features you need and your team size. We review the 10 best help desks for eCommerce teams.
A customer service tracker gives you hard data to report on support processes and monitor customer issues (and how agents resolve them). Read more.
Help desk reporting gives you useful insights into customer issues and agent performance. We talk about the most valuable reports and how to use them.
When shopping for help desk software for Linux, look for something that is on-premise, customizable, and fully supported. We review the best options.
Looking for a help desk you can download and run on your Windows system? We talk about our self-hosted help desk software for Windows and how to set up.
Help desk software lets HR teams organize new emails and collaborate on requests. See how to improve your workflow with an HR ticketing system from HelpSpot.
Hiver runs inside Gmail or as a standalone platform, and splits key help desk features across plans. We compare current pricing and review the best Hiver alternatives.
HappyFox offers a number of help desk tools, but their packages are expensive. Our post reviews the top HappyFox alternatives and competitors.
Multi-brand help desk software lets you manage support for all of your brands in one platform & makes for a better customer experience. See if it's right for you.
Shopping GDPR help desk software? Our post reviews the features you should look for in a GDPR help desk tool and walks through our help desk platform.
Compare LiveAgent Medium and HelpSpot for a 10-agent email support workflow, with current annual costs, channel tradeoffs, and clearly labeled historical alternatives.
Ready to move from a shared inbox to help desk software? Our post reviews the 8 best help desk software for small businesses so you can find the right one for you.
Customer service reporting helps you understand your customers' needs and your agents' workloads. Learn how to use customer service reports in HelpSpot.
Choose team inbox software by testing ownership, escalation, collaboration, and reporting. Includes a practical trial checklist and historical vendor context.
Evaluate help desk ticketing systems with a requirements and trial checklist, current HelpSpot pricing, ITSM tradeoffs, and clearly labeled 2021 vendor reviews.
Join the teams who switched from chaos to HelpSpot's essential order. Download on-premise or start in the cloud today.
Page 3 of the HelpSpot blog. Help desk best practices, customer support tips, and insights on managing support workflows.
