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HelpSpot Blog

Adding Public History to HelpSpot Emails
When communicating with customers through email in HelpSpot, HelpSpot sends the individual message to the customer along with a link to view their complete request history in the customer portal. However, in some applications you may want to send the complete history of a request to the customer with each reply.
HelpSpot 4.9.5
Bug fixes
HelpSpot 4.9.3
Bug fixes
HelpSpot 4.9.2
Cloud performance enhancements
Using HelpSpot While Moving to Remote Work
As more organizations look to enable remote work for their teams, software tools often need to evolve to meet their needs. At Userscape, we have been a remote team from the beginning and HelpSpot has been developed with remote teams in mind. In this article, we'll cover some of the software features and workflows that we find helpful while navigating the management of a distributed team.
HelpSpot 4.9.0
Automation improvements and performance enhancements
HelpSpot 4.8.22
Bug fixes
HelpSpot 4.8.21
Performance Updates
HelpSpot 4.8.20
Bug Fixes
HelpSpot 4.8.19
Filter performance improvements and bug fixes.
Thermostat Surveys Now Integrate with HelpSpot
Customer surveys are one of our most requested features in HelpSpot. HelpSpot now ships with a tight integration to Thermostat surveys. Thermostat is another product developed by UserScape, the makers of HelpSpot. Thermostat NPS and CSAT surveys measure customer satisfaction using the Net Promoter Score or Customer Satisfaction methodology.
HelpSpot 4.8.18
Bug fixes
HelpSpot 4.8.17
Performance improvements
HelpSpot 4.8.14
Fix for database column creation during upgrade
HelpSpot 4.8.13
Bug fixes
Automatically Subscribing and Unsubscribing Users
HelpSpot now supports the ability to subscribe and unsubscribe users through triggers, automations and mail rules. This new functionality allows for greater flexibility when setting up notification workflows in HelpSpot.
HelpSpot 4.8.12
Subscribe and Unsubscribe actions added to trigger and automations, performance improvements and bug fixes.
HelpSpot 4.8.11
Thermostat integration optimizations
HelpSpot Mobile App Update
The companion app for HelpSpot has allowed users to quickly check in on requests and make updates while on the go. Now, we are rolling out even more features in the HelpSpot app that will make it even more useful for HelpSpot users.
HelpSpot 4.8.10
Bug fixes and Mobile App Feature
HelpSpot 4.8.9
Bug fixes
HelpSpot 4.8.8
Bug Fixes
HelpSpot 4.8.6
Bug Fixes
HelpSpot 4.8.5
Bug Fixes
Does Your Software Product Really Need New Features?
Is the ease of releasing new features leading companies astray?
Need Better Hires? Beef Up Your Employee Screening Process
Find tips for making sure your employee screening process sets your business up for success, whether you’re hiring in a customer service role, a technical role, or otherwise.
Tools in HelpSpot to Prepare for GDPR
The new GDPR regulations in the European Union mean new data handling and processing requirements for many of our customers. Without the proper tools many of these tasks are cumbersome and labor intensive. At HelpSpot we’ve released a set of tools to make it easier for your organization to gain proper data gathering consent from your customers and respond to customer requests regarding data in HelpSpot.
Providing Excellent Customer Support: Prioritizing Support Inquiries
Remember that support form you created for the help site? We’re going to use those contact categories to help set up a triage of tickets.
Less is More: Prioritization and Business
Our latest "Thoughts" post talks about the need to prioritize, rather than try to tackle too much at once.
HelpSpot 4.8.3
Thermostat and API bug fixes