“It’s easy to build an adequate help desk application, it’s hard to build a good one, and it’s especially difficult to build a great one. HelpSpot saved our customer service.”
“After struggling with email clients to handle our support, HelpSpot has been an absolute godsend! I wouldn’t dare imagine life without HelpSpot.”
“Helpspot has made our lives so much easier. It is not just a product for us. It is a way of helping to ensure our users have a great experience with our online training.”
Turn disjointed email exchanges into organized, meaningful conversations.
Filter, track, tag and categorize. Even store unique data with Custom Fields.
Quickly identify helpdesk trends using flexible built in reports.
Integrated customizable web form, knowledge base, and forums.
Triggers, automatic escalators, notifications, SLAs and more.
Easily integrate HR systems, CRMs, bug trackers and desktop software.