Comprehensive Web-Based Help Desk Software

Email, web, phone—however customers reach you, HelpSpot help desk software can centralize and effectively manage your support. From it's unique, intuitive workflow to the web based help desk portal, staff and customers will be empowered in ways that allow you to drive down costs while delivering a superior customer experience.

Manage Email Better

Turn disjointed email exchanges into organized, meaningful conversations.
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Powerful Request Management

Filter, track, tag and categorize. Even store unique data with Custom Fields.
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Real Time Help Desk Reporting

Quickly identify helpdesk trends using flexible built in reports.
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Customer Self-Service Portal

Integrated customizable web form, knowledge base, and forums.
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Workflow with Rules-Based Logic

Automate escalations, notifications, SLA's, assignment and more.
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Developer API

Easily integrate HR systems, CRM's, bug trackers and desktop software.
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Scalable

Enterprise help desk software scalability. Handle thousands of requests daily; no fancy hardware.

Expert Customer Service

Our US based customer service team provides support via email, phone and, of course, our portal.

Budget Friendly

$199 or less per user for a complete web based help desk software solution.

90 Day Guarantee

If you're not completely satisfied we'll refund your money; hassle-free.

"HelpSpot saved our customer service."

Jason Hoffman
CTO, Joyent

"Now, data is visible and belongs to the organization, not to the employee's inbox."

Bruce Kiefer
VP, Catalyst Repository Systems

"It's been fantastic, support is very fast, we've had very few problems, and upgrades are a breeze."

Jim Zajkowski
LSI at University of Michigan