HelpSpot is web based help desk software for managing all your customer support needs. Email, self service knowledge base, full reporting and so much more. Unlike other systems, HelpSpot is infinitely flexible.
Host it yourself or have it hosted, use your own email systems, authenticate with active directory, LDAP or via custom logic. Best of all with HelpSpot there are no limits. Unlimited tickets, customers, knowledge base articles, api calls and custom fields.
All of this with no expensive monthly fees.
Turn disjointed email exchanges into organized, meaningful conversations.
Filter, track, tag and categorize. Even store unique data with Custom Fields.
Triggers, Automatic escalations, notifications, SLA's and more.
Quickly identify helpdesk trends using flexible built in reports.
Integrated customizable web form, knowledge base, and forums.
Easily integrate HR systems, CRM's, bug trackers and desktop software.
"HelpSpot isn't just a product, it's a passion. I use it myself every day to manage our sales and support processes like
thousands of our customers around the world.
If you're looking to improve your support, I believe HelpSpot is the best tool for the job."
~ Ian Landsman, HelpSpot Founder
“It’s easy to build an adequate help desk application, it’s hard to build a good one, and it’s especially difficult to build a great one. HelpSpot saved our customer service.”
“After struggling with email clients to handle our support, HelpSpot has been an absolute godsend! I wouldn’t dare imagine life without HelpSpot.”
“Helpspot has made our lives so much easier. It is not just a product for us. It is a way of helping to ensure our users have a great experience with our online training.”