Unified Help Desk Software

HelpSpot is web based help desk software for managing all your customer support needs. Email, self service knowledge base, full reporting and so much more. Unlike other systems, HelpSpot is infinitely flexible.

Host it yourself or have it hosted, use your own email systems, authenticate with active directory, LDAP or via custom logic. Best of all with HelpSpot there are no limits. Unlimited tickets, customers, knowledge base articles, api calls and custom fields.

All of this with no expensive monthly fees.

Manage Email Better

Turn disjointed email exchanges into organized, meaningful conversations.

Powerful Request Management

Filter, track, tag and categorize. Even store unique data with Custom Fields.

Workflow with Rules-Based Logic

Triggers, Automatic escalations, notifications, SLA's and more.

Real Time Help Desk Reporting

Quickly identify helpdesk trends using flexible built in reports.

Customer Self-Service Portal

Integrated customizable web form, knowledge base, and forums.

Developer API

Easily integrate HR systems, CRM's, bug trackers and desktop software.

"HelpSpot isn't just a product, it's a passion. I use it myself every day to manage our sales and support processes like thousands of our customers around the world.

If you're looking to improve your support, I believe HelpSpot is the best tool for the job."
~ Ian Landsman, HelpSpot Founder

  • Budget Friendly:
    Starting at $199 for life, Full pricing information
  • Expert Customer Support
    US based support via Email & Phone
  • Scalable
    Easily handle thousands of requests daily
  • AD-Integrated
    Authenticate and connect with Active Directory
  • 90 Day Guarantee
    Not satisfied? Get a full hassle free refund
     Try it now, free     
Owned licenses, no monthly fees.

Trusted by thousands of organizations See More