Comprehensive Web-Based Help Desk Software
Email, web, phone—however customers reach you, HelpSpot help desk software can centralize and effectively manage your support. From its unique, intuitive workflow to the web based help desk portal, staff and customers will be empowered in ways that allow you to drive down costs while delivering a superior customer experience.
Manage Email Better
Turn disjointed email exchanges into organized, meaningful conversations.
Powerful Request Management
Filter, track, tag and categorize. Even store unique data with Custom Fields.
Real Time Help Desk Reporting
Quickly identify helpdesk trends using flexible built in reports.
Customer Self-Service Portal
Integrated customizable web form, knowledge base, and forums.
Workflow with Rules-Based Logic
Triggers, automatic escalations, notifications, SLA's and more.
Developer API
Easily integrate HR systems, CRM's, bug trackers and desktop software.
Scalable
Enterprise help desk software scalability. Handle thousands of requests daily; no fancy hardware.
Expert Customer Service
Our US based customer service team provides support via email, phone and, of course, our portal.
Budget Friendly
$239 or less per user for a complete web based help desk software solution.
90 Day Guarantee
If you're not completely satisfied we'll refund your money; hassle-free.
HelpSpot offers the flexibility of installing on your own hardware or with our hosting partner, Engine Hosting. If you're looking for full control of your help desk system, backup and data then download HelpSpot and install
it in house. Those looking for a managed solution where installation and upgrades are handle by pro's will love working with Engine Hosting.
Emails are threaded together and displayed with the latest on top for easy viewing
Define filters using a nearly limitless number of conditions
Easily track your help desk with stunning built in reports
Customize the portal to match your own brand
Define rules for escalation, SLA's, notifications an workflow
Our Live Lookup API lets you integrate with your CRM and data systems