Ef·fi·cient \i-ˈfi-shənt\ — Productive without waste.

Beyond Efficiency.

Superior Customer Service


Turn Emails Into Living Documents

Automatically make every email an organized, assignable, reportable, and shareable document.


Every Customer Service Ticket Has 1 Owner

Avoid conflicts with your tickets and never hear "I thought you were working on it" again.


Flexible, Structured Customer Service Software

HelpSpot's custom fields let you collect any data in just the way you need it.


Clear and Concise History

Every interaction is displayed in a simple, complete, single page history so agents always have context.

Help Desk Ticket Management

Filter, track, tag and categorize. Even store unique data with Custom Fields.

Case Study

Customer Since: 2014   ·   Agents: 36

“HelpSpot is an integral part of our system and company.”

Read the case study

Help Desk Software That's Easy To Customize

Customize nearly every facet of HelpSpot Help Desk Software to meet your business needs.

Customer Service Software, Hosted or Download

We’re one of the only customer service software solutions that give you the choice between keeping your data on your own servers or storing it in our cloud.

Your choice. Same price.

HelpSpot Cloud

Nothing to install. All data stored in the secure AWS East datacenter.

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HelpSpot On-Premise

Install HelpSpot on your own servers. You have complete control.

Learn More About HelpSpot On-Premise

The HelpSpot Guarantee

If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.

Customer Quote

Nathan Perkins

Arctic Reservations

"HelpSpot has been a tremendous tool for our organization. We are a remote work organization, and coordinate both sales and customer support through HelpSpot. And thanks to the flexibility of the API, we have been able to integrate it into many of our other systems, including payroll, automatic feedback surveys and analytics."
About Arctic Reservations
Customer Since: 2011   ·   Tickets Answered: 10,000+

Try HelpSpot free for 21 days (Cloud or Server)
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Customer Service IT Help Desk Maintenance / Facilities Other