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Customer Service Software

HelpSpot was designed from the ground up to be the best software for customer service teams. Way back in 2004 we developed one of the first fully browser based customer service software solutions on the market.

Since then we've continually refined HelpSpot into one of the simplest and most easy to use custom service ticket systems available. We like to call it the Just Enough Help Desk because we've put a huge focus on including only the critical features you need and nothing you don't.

Customer service software trusted by teams everywhere
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No Bloat Customer Service Software

We include everything you need to get your job done and nothing you don't so that your team and your budget can stay small and agile.

How Customer Service Teams Use HelpSpot

Being a help desk application by nature, HelpSpot is widely used for customer service across a wide range of industries such as ecommerce, retail, non-profits, service businesses, and many more.

Custom service teams are able to use the software to manage email, customer self service, and management reporting.

What we hear most often from our customers using HelpSpot as customer service software is that it makes their lives a lot less stressful. Especially if you're moving from using only email. HelpSpot's ability to organize your team and ensure nothing falls through the cracks is a huge game changer.

HelpSpot starts at just $699/year. One price for *everything* we offer including optional hosting. Want to learn more about how HelpSpot works? Review all our features.

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HelpSpot has made our lives so much easier.

Brandon Wilch

American Red Cross

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We trust HelpSpot with our most important communication—and they've made a huge difference to our business.

Teagan West, Customer Service Manager

The Silent Partner

Your customer service at scale
Amplify your support with HelpSpot: the streamlined
solution for scaling customer service effortlessly