Customer service software that keeps customers happy.

That means never losing track of a ticket, frictionless ticket submission, and a less hectic day.
Hosted or Download.

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Turn Emails Into Living Documents

Automatically make every email an organized, assignable, reportable, and shareable document.

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Every Customer Service Ticket Has 1 Owner

Avoid conflicts with your tickets and never hear "I thought you were working on it" again.

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Flexible, Structured Customer Service Software

HelpSpot's custom fields let you collect any data in just the way you need it.

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Clear and Concise History

Every interaction is displayed in a simple, complete, single page history so agents always have context.

Customer Service Software Refined

Filter, track, tag and categorize. Even store unique data with Custom Fields.

Case Study


Customer Since: 2011   ·   Agents: 40

“HelpSpot is full-featured without being overly complicated.”

Read the case study

Customer Service Software That's Easy To Make Your Own

Your customer support software needs to bend to your needs. Not the other way around.

Customer Service Software, Hosted or Download

We’re one of the only customer service software solutions that give you the choice between keeping your data on your own servers or storing it in our cloud.

Your choice. Same price.

HelpSpot Cloud

Nothing to install. All data stored in the secure AWS East datacenter.

Learn More About HelpSpot Cloud

HelpSpot On-Premise

Install HelpSpot on your own servers. You have complete control.

Learn More About HelpSpot On-Premise
guarantee

The HelpSpot Guarantee

If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.

Customer Quote

Bill Brown

Chief Technology Officer
Need a Nerd

"HelpSpot has made my staff much more efficient and effective. We can easily handle and measure the thousands of tickets we receive each week, and automate processes that don't need a human too. I highly recommend it."
About Need a Nerd
Customer Since: 2014   ·   Tickets Answered: 82,000+

Try HelpSpot free for 21 days (Cloud or Server)
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What do you do?

Customer Service IT Help Desk Maintenance / Facilities Other