HelpSpot was designed from the ground up to be the best software for customer service teams. Way back in 2004 we developed one of the first fully browser based customer service software solutions on the market.
Since then we've continually refined HelpSpot into one of the simplest and most easy to use custom service ticket systems available. We like to call it the Just Enough Help Desk because we've put a huge focus on including only the critical features you need and nothing you don't.
Being a help desk application by nature, HelpSpot is widely used for customer service across a wide range of industries such as ecommerce, retail, non-profits, service businesses, and many more.
Custom service teams are able to use the software to manage email, customer self service, and management reporting.
What we hear most often from our customers using HelpSpot as customer service software is that it makes their lives a lot less stressful. Especially if you're moving from using only email. HelpSpot's ability to organize your team and ensure nothing falls through the cracks is a huge game changer.