Help desk software has become too complicated and costly.
Since 2005 we've focused HelpSpot on being just enough.
It stays out of
your way and in your budget.
Filter, track, tag and categorize. Even store unique data with Custom Fields.
Turn disjointed email exchanges into organized, meaningful conversations.
Support unlimited customers and use as many custom fields, mailboxes, and self service portals as you need. All fully customizable.
Easily see trends and compare nearly any data stored by HelpSpot.
Filter, track, tag and categorize. Even store unique data with Custom Fields.
Customize nearly every facet of HelpSpot Help Desk Software to meet your business needs.
Let HelpSpot automatically assign ticket, notify customers, and more.
Fully customizable web form and knowledge base. Create one for each of your brands.
All reports are updated in real time so you can easily track new trends.
Track response speeds and more in business hours for accurate reporting.
We’re one of the only help desk software services that give you the choice between keeping your data on your own servers or storing it in our cloud.
Your choice. Same price.
Nothing to install. All data stored in the secure AWS East datacenter.
Learn More About HelpSpot CloudInstall HelpSpot on your own servers. You have complete control.
Learn More About HelpSpot On-PremiseHelpSpot isn't bloated with a bunch of modules you'll never use, yet, it still has many small thoughtful touches that make your day go easier.
The foundation of everything else. We're there for you every step of the way.
That's a question you'll never ask again. Every ticket is clearly marked with who's responsible for it.
We'll let you know when someone else is viewing or responding to the ticket you're viewing so you don't duplicate effort.
All the data you enter into HelpSpot or that is captured can be filtered into custom views.
Help desk software works best when everyone on the team has an account. Unlike other solutions our pack based pricing makes including secondary stakeholders affordable.
Build out your support documentation directly in HelpSpot and easily link to knowledge articles when replying to customer emails.
If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.
Customer Quote
Chief Technology Officer
Need a Nerd
"HelpSpot has made my staff much more efficient and effective. We can easily handle and measure the thousands of tickets we receive each week, and automate processes that don't need a human too. I highly recommend it."
About Need a Nerd
Customer Since: 2014
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Tickets Answered: 82,000+