Help Desk Software
Email, web, phone—however customers reach you, HelpSpot help desk software can centralize and effectively manage your support. Empowering staff and customers drives down costs while delivering a superior customer experience.
Manage Email Better
Turn disjointed email exchanges into organized, meaningful conversations.
Inline Images
See the images you're sending to customers directly in the reply box.
Matrix Report
Easily see trends and compare nearly any data stored by HelpSpot.
Powerful Request Management
Filter, track, tag and categorize. Even store unique data with Custom Fields.
Real Time Help Desk Reporting
Track agent workload, first response speed, resolution speed, and more. All in real time.
Customer Self-Service Portal
Fully customizable web form and knowledge base. Create one for each of your brands.
Workflow & Rules-Based Logic
Custom workflows, automate escalations, notifications, SLA's, assignment and more.
Live Lookup. A Direct Connection.
View data from eCommerce systems, SaaS software and CRM's directly in HelpSpot.
Wire Up HelpSpot. No Coding.
Connect to thousands of apps. Slack, HipChat, Salesforce, Mailchimp, and more!
Unlimited Everything.
Support unlimited customers and use as many custom fields, mailboxes, and self service portals as you need. All fully customizable.
HelpSpot is priced for how you work
Are your help desk agents the only people who do support? Don't you have managers, department heads, developers, and others who are or should be involved? We thought so. So we've modeled our pricing around your needs not our financials.
Simple and easy to understand pricing that allows everyone to work with customers without nickle-and-diming you.
Scalable
Enterprise help desk software scalability running on your servers or ours.
We have customers processing millions of tickets a year, managing 500+ mailboxes and hundreds of brands.
Expert Customer Service
Our US based customer service team provides support via email, phone, screenshare, and of course, our portal.
90 Day Guarantee
If you're not completely satisfied we'll refund your money; hassle-free.
"Now, data is visible and belongs to the organization, not to the employee's inbox."~ Bruce Kiefer, VP, Catalyst Repository Systems
"HelpSpot has increased the overall efficiency of our IT Support team." ~ John Kenyon, Information Technology Manager at BGW Group
"Helpspot is an amazing tool supported by an Amazing team."
~ Xavier Villafuerte, IT Coordinator at Colegio Menor
"Our customers and partners quickly embraced HelpSpot, and its become their favorite way to interact with us." ~ Matthew Beckwell, AITech