Gain Total Control of
Your Help Desk

That means never losing track of a ticket, proactive reporting, and a less hectic day. Starting at just $599/year.

Turn Emails Into Tickets

Automatically make every email an organized, assignable, reportable, and shareable document.

Every Ticket Has 1 Owner

Never hear "I thought you were working on it" again.

Flexible and Structured

Other help desk software forces you into their flow. HelpSpot's flexible custom fields let you collect any data in just the way you need it.

Clear and Concise History

Every interaction displayed in a simple, complete, single page history that makes it easy for agents to always have the right context for every ticket.

Help Desk Software Hosted or Download.
Your choice. Same price.

HelpSpot Cloud: Nothing to install
All data stored in the region of your choice.


HelpSpot On-Premise
Full control of backups, SQL access, and server resources.

Priced for how you work

Are your help desk agents the only people who do support? Don't you have managers, department heads, developers, and others who are or should be involved? We thought so. So we've modeled our pricing around your needs not our financials.

Simple and easy to understand pricing that allows everyone to work with customers without nickle-and-diming you.

  Scalable

Enterprise help desk software scalability running on your servers or ours.

We have customers processing millions of tickets a year, managing 500+ mailboxes and hundreds of brands.

  Expert Customer Service

Our US based customer service team provides support via email, phone, screenshare, and of course, our portal.

  90 Day Guarantee

If you're not completely satisfied we'll refund your money; hassle-free.

HelpSpot help desk software customer logos

"Now, data is visible and belongs to the organization, not to the employee's inbox."~ Bruce Kiefer, VP, Catalyst Repository Systems

"HelpSpot has increased the overall efficiency of our IT Support team." ~ John Kenyon, Information Technology Manager at BGW Group

"Helpspot is an amazing tool supported by an Amazing team."
~ Xavier Villafuerte, IT Coordinator at Colegio Menor

"Our customers and partners quickly embraced HelpSpot, and its become their favorite way to interact with us." ~ Matthew Beckwell, AITech

Manage Email Better

Turn disjointed email exchanges into organized, meaningful conversations.

Unlimited Everything.

Support unlimited customers and use as many custom fields, mailboxes, and self service portals as you need. All fully customizable.

Matrix Report

Easily see trends and compare nearly any data stored by HelpSpot.

Powerful Request Management

Filter, track, tag and categorize. Even store unique data with Custom Fields.

Real Time Help Desk Reporting

Track agent workload, first response speed, resolution speed, and more. All in real time.

Customer Self-Service Portal

Fully customizable web form and knowledge base. Create one for each of your brands.

Workflow & Rules-Based Logic

Custom workflows, automate escalations, notifications, SLA's, assignment and more.

Live Lookup. A Direct Connection.

View data from eCommerce systems, SaaS software and CRM's directly in HelpSpot.

Wire Up HelpSpot. No Coding.

Connect to thousands of apps. Slack, HipChat, Salesforce, Mailchimp, and more!