That means never losing track of a ticket, proactive reporting, and a less hectic day. Starting at just $599/year.
Automatically make every email an organized, assignable, reportable, and shareable document.
Never hear "I thought you were working on it" again.
Other help desk software forces you into their flow. HelpSpot's flexible custom fields let you collect any data in just the way you need it.
Every interaction displayed in a simple, complete, single page history that makes it easy for agents to always have the right context for every ticket.
Are your help desk agents the only people who do support? Don't you have managers, department heads, developers, and others who are or should be involved? We thought so. So we've modeled our pricing around your needs not our financials.
Simple and easy to understand pricing that allows everyone to work with customers without nickle-and-diming you.
Enterprise help desk software scalability running on your servers or ours.
We have customers processing millions of tickets a year, managing 500+ mailboxes and hundreds of brands.
Our US based customer service team provides support via email, phone, screenshare, and of course, our portal.
If you're not completely satisfied we'll refund your money; hassle-free.
"Now, data is visible and belongs to the organization, not to the employee's inbox."~ Bruce Kiefer, VP, Catalyst Repository Systems
"HelpSpot has increased the overall efficiency of our IT Support team." ~ John Kenyon, Information Technology Manager at BGW Group
"Helpspot is an amazing tool supported by an Amazing team."
~ Xavier Villafuerte, IT Coordinator at Colegio Menor
"Our customers and partners quickly embraced HelpSpot, and its become their favorite way to interact with us." ~ Matthew Beckwell, AITech
Turn disjointed email exchanges into organized, meaningful conversations.
Support unlimited customers and use as many custom fields, mailboxes, and self service portals as you need. All fully customizable.
Easily see trends and compare nearly any data stored by HelpSpot.
Filter, track, tag and categorize. Even store unique data with Custom Fields.
Track agent workload, first response speed, resolution speed, and more. All in real time.
Fully customizable web form and knowledge base. Create one for each of your brands.
Custom workflows, automate escalations, notifications, SLA's, assignment and more.
View data from eCommerce systems, SaaS software and CRM's directly in HelpSpot.
Connect to thousands of apps. Slack, HipChat, Salesforce, Mailchimp, and more!