Free Help Desk Software
Download FREE Help Desk Software by HelpSpot. Everything you need to get your customer service organized. Get 3 agents for free with no expiration. Expand to a paid 3+ user plan anytime.
3 Free Agents
Get started on us. When you're ready, expanding is easy and affordable.
No Ads / Free Forever
Get your small help desk running for free with no blinking ads or deadlines.
Download Only
The free version is designed to run on your server. Need it hosted? Start a trial
Manage Email Better
Turn disjointed email exchanges into organized, meaningful conversations.
Powerful Request Management
Filter, track, tag and categorize. Even store unique data with Custom Fields.
Real Time Help Desk Reporting
Quickly identify helpdesk trends using flexible built in reports.
Customer Self-Service Portal
Fully customizable web form and knowledge base. Create one for each of your brands.
Workflow & Rules-Based Logic
Custom workflows, automate escalations, notifications, SLA's, assignment and more.
Live Lookup. A Direct Connection.
View data from eCommerce systems, SaaS software and CRM's directly in HelpSpot.
Wire Up HelpSpot. No Coding.
Connect to thousands of apps. Slack, HipChat, Salesforce, Mailchimp, and more!
Free Version: Features
- Support unlimited customers
- Manage unlimited tickets
- All our features are included
Free Version: Limitations
- Up to 3 agents, shared logins not allowed
- Forum support only (except security issues)
- Emails include a "Powered by HelpSpot" link
- Limited to 3 mailboxes and 1 portal
