Free Help Desk Software
Get your small help desk team organized for free.
The Original Free Help Desk
Just Enough Help Desk Software
HelpSpot is simple but not simplistic. Staff won't have any trouble being productive day one, but all the advanced features you need to manage your help desk are here.
Support Emails, Organized
Turn disjointed email exchanges into organized, meaningful conversations.
Shared Inbox
Read, reply, and organize multiple email boxes from one shared inbox.
Powerful Ticket Management
Filter, track, tag and categorize. Even store unique data with Custom Fields.
Self-Service Knowledge Base
Create a fully customizable contact form and knowledge base for each of your brands.
Integrated Reporting
See the full picture with comprehensive built in reporting.
Prepared Responses
Prebuild full or partial responses to common issues, share them across your team.
Custom Fields
Track custom data giving your team everything they need at their fingertips. Report on all of it.
Automation
Build automated flows to assign, notify, categorize, manage SLAs, and much more.
Scalable
Enterprise help desk software scalability. Easily handle thousands of requests daily.
Paid Version
Everything is Included
Most help desk software is priced to squeeze every penny out of you. With HelpSpot you get everything for one low price, starting at just $499 a year.
- Cloud or on-premise
- Support unlimited customers
- Support unlimited brands/portals
- Unlimited custom fields
- Unlimited mailboxes
- Unlimited knowledge bases
- Unlimited rules and triggers
- U.S. based email and phone support
- Full ticket management
- Workflows with rules and triggers
- Easy to use self service
- Zapier integration
- Effortless reporting
- Trusted since 2004
Free Version
Just The Basics
HelpSpot's free version is a simple downloadable help desk application. Great to start on or for small teams.
- Download for on-premise use only
- 3 Agents, no shared logins
- Emails include a "Powered by HelpSpot" link
- Limited to 3 mailboxes and 1 portal