Avoid duplication with real-time indicators showing when someone else is viewing or replying to a request.
When two or more agents are viewing the same ticket, all agents will be shown an indicator letting them know others are
viewing the request. If they begin editing the request by writing a note or changing any fields, all other agents viewing the
request will be notified of that and prevent any duplication of effort.
Help Desk Software With Collision Detection
Launch a customizable help desk system with HelpSpot
Are you tired of losing track of emails? Organizations using help desk software are more efficient and produce more satisfied customers.