Agent Collision Detection
Avoid duplication with real-time indicators showing when someone else is viewing or replying to a request.
When two or more agents are viewing the same ticket, all agents will be shown an indicator letting them know others are
viewing the request. If they begin editing the request by writing a note or changing any fields, all other agents viewing the
request will be notified of that and prevent any duplication of effort.
Help Desk Software With Collision Detection
Tired of losing track of emails?Organizations using HelpSpot are more efficient and produce more satisfied customers.
Core Modules
Shared Inbox
Knowledge Base
Reporting
Self Service Portal
Channels
Email Management
Contact Form
Agent Entry
API
Organizing Tickets
Filters
Single Assignment
Categorization
Advanced Search
Batch Operations
Responding to Tickets
Ticket Interface
Saved Responses
Collision Detection
Time Tracking
Merge Tickets
Reporting
Volume Reports
Speed Reports
Comparison Matrix
Email Reports
Automation
Triggers
SLAs & Automation Rules
Automatic Assignment
Recurring Tickets
Customization
Custom Fields
Dark Mode
Custom Pages
Branding
Multiple Brand Support
Portal Templates
Email Templates
Email Signatures
Permissions
Permission Groups
SAML Authentication
Black Box
GDPR Tools
Integrations
Live Lookup
NPS/CSAT Surveys
Zapier
Hosting
Cloud
On-Premise
Cloud Infrastructure
Scaling