Customer Contact Form

Powerful and customizable customer contact form. Dynamic field display, customizable UI, open source templates, all backed by complete ticket management.
Example of Customer Contact Form

Contact Form Management

Give customers an easy way to contact you right from your support website. Every submission is stored in HelpSpot's database and tracked just like all other support requests allowing you to easily combine and manage email and contact form support in one location.

Customized Questions

Add custom questions to the contact form using one of 11 different custom field types to collect all the data you need to answer customers quickly.

Dynamic Question Display

Dynamically show different questions based on the category selected by the customer. Easily support additional groups, departments, or support paths from one contact form.


Customers can upload images, PDFs, or any other attachments they need to include with their request.

SPAM Protection

Our integrated Bayesian filter protects the support form along with optional Captcha.

Help Desk Software With Customer Contact Form

Tired of losing track of emails?

Organizations using HelpSpot are more efficient and produce more satisfied customers.

Core Modules
Shared Inbox Knowledge Base Reporting Self Service Portal
Email Management Contact Form Agent Entry API
Organizing Tickets
Filters Single Assignment Categorization Advanced Search Batch Operations
Responding to Tickets
Ticket Interface Saved Responses Collision Detection Time Tracking Merge Tickets
Volume Reports Speed Reports Comparison Matrix Email Reports
Triggers SLAs & Automation Rules Automatic Assignment Recurring Tickets
Custom Fields Dark Mode Custom Pages
Multiple Brand Support Portal Templates Email Templates Email Signatures
Permission Groups SAML Authentication Black Box GDPR Tools
Live Lookup NPS/CSAT Surveys Zapier
Cloud On-Premise Cloud Infrastructure Scaling
Get started with HelpSpot
Manage your support email, organize your help desk,
and improve your customers experience.